HP Officejet H470wbt User Manual

							Printout shows bleeding colors
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges . Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see 
Replace the print cartridges .
• Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see 
HP
supplies and accessories .
Check the media type
Some media types are not suitable for use  with the device. For more information, see
Select print media.
Colors do not line up properly
Check the print cartridges
• Check to make sure that both  print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges . Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see 
Replace the print cartridges .
• Whenever you install a new print cartridge, you should align the print cartridges for the best possible print quality. If your printout is grainy, has stray dots, jagged
edges, or the ink is bleeding into another  color, you can realign them through the
Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox
software for PDAs (Pocket PC and Palm OS). For more information, see 
Align the
print cartridges .
• Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see 
HP
supplies and accessories .
Check the graphics placement
Use the zoom or print preview feature of  your software to check for gaps in the
placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the print mode
Try using the Best  mode in the printer driver. For more information, see 
Change print
settings.
Poor print quality and unexpected printouts 87
 
						

							Check the print cartridges
• Clean the print cartridges. For more information, see 
Clean the print cartridges.
• Whenever you install a new print cartridge,  you should align the print cartridges for
the best possible print quality. If your  printout is grainy, has stray dots, jagged
edges, or the ink is bleeding into another color, you can realign them through the
Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox
software for PDAs (Pocket PC and Palm OS). For more information, see 
Align the
print cartridges .
• Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt  the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see 
HP
supplies and accessories .
Solve paper-feed problems
For information on resolving jams, see Clear a jam in the device.
This section contains the following topics:
•
Media is not supported for the device
•
Media is not picked up
•
Media is not coming out correctly
•
Pages are skewing
•
Multiple pages are being picked up
Media is not supported for the device
Use only media that is supported for the  device and the tray being used. For more
information, see 
Understand specifications for supported media .
Media is not picked up
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to  the correct markings in the tray for the
media size you are loading. Also make sure  the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
• Make sure to fully extend the input tray extension if your device model has an extension.
Media is not coming out correctly
Remove excess media from the output area. If printed media stacks up outside the
output slot, it can prevent media from properly exiting the device.
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88 Maintain and troubleshoot
 
						

							Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides.
• Load media into the device only when it is not printing.
• Make sure to fully extend the input tray extension if your device model has an
extension.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty  for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Problems setting up 802.11 or Bluetooth wireless communication
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the  Power light, which should be
on. If a light other than the  Power light is on or blinking, there is an error. For more
information, see 
Control-panel lights reference .
• Make sure that the device can print a self-test diagnostic page.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a working power outlet.
Check the print cartridges
• Whenever you install a new print cartridge, the device aligns the print cartridges automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the print cartridge alignment. For more information, see 
Align
the print cartridges .
• Make sure that all latches and covers are closed properly.
Troubleshoot installation issues 89
 
						

							Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not beendisabled.
• If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path  to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter  CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download  the device driver from the HP Web site
(
www.hp.com/support ).
NOTE:After correcting any problems, run the installation program again.
Problems setting up 802.11 or Bluetooth wireless communication
If you have problems printing using an 802.11 or Bluetooth wireless connection, try the
following suggestions. For more information on configuring wireless settings, see
802.11 wireless connection  and Bluetooth wireless connection .
NOTE:To enable 802.11 wireless communication, you must complete the
wireless installation by running the installer program on the Starter CD. You can
set the wireless communication settings from the Toolbox (Windows) if you are
connected using a USB cable, but until you run the installer and set up the device
for wireless communication, you cannot print using an 802.11 wireless connection.
Follow these general steps and use the information in the following sections to
troubleshoot wireless connection problems:
Windows
1. Check the wireless printer accessory. For more information, see 
Check the
wireless printer accessory .
2. Check the wireless settings. For more information, see 
Check the wireless settings .
3. Manually assign the IP address for the device in the Ports tab of the device
properties.
4. PING the device. For more information, see 
Check the network communication .
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90 Maintain and troubleshoot
 
						

							Mac OS
1.Check the wireless printer accessory. For more information, see 
Check the
wireless printer accessory .
2. Delete and re-add the device in the Print Center (Mac OS).
3. PING the device. For more information, see 
Check the network communication .
Check the wireless printer accessory
• Make sure the wireless printer accessory is inserted properly. For more information, see 
Install the 802.11 or Bluetooth wireless USB accessory .
• Make sure you inserted the wireless printer accessory before or after, and not during, device initialization.
• If the light on the wireless printer accessory is not on, do the following: ◦Remove the wireless printer accessory.
◦ Turn off the device, wait a few seconds,  and then turn it back on again.
◦ Reinsert the accessory when the device is in the Ready state. If there is no
response, repeat this procedure a few times. If there is still no response,
contact HP. For more information, see 
Support and warranty .
• To see if the wireless printer accessory is working, try printing using another wireless device. If you still cannot print, the wireless printer accessory might be
faulty. Replace the accessory if necessary.
Check the wireless settings
• Make sure the wireless profile switch on the back of the device is switched to the correct wireless profile you are using. Make  sure you are using a profile that was
configured during installation. For more information, see 
802.11 wireless connection .
• If you cannot communicate with the device after completing the software installation and removing the USB cable, then one or more of the following
wireless settings might be incorrect:
◦Network name (SSID)
◦ Communication mode (infrastructure or ad hoc)
◦ Channel (ad hoc networks only)
◦ Security settings (such as Authentication Type and Encryption)
For more information on configuring wireless settings, see 
802.11 wireless
connection  and Bluetooth wireless connection.
• To configure Bluetooth settings or monitor device status (such as ink levels) using the Toolbox (Windows), you must connect the  device to your computer with a USB
cable.
Check the network communication
PING is a basic program that sends a series of packets over a network or the Internet
to a specific device in order to generate a response from that device. The other device
Troubleshoot installation issues 91
 
						

							responds with an acknowledgment that it received the packets. PING verifies whether
a specific device on a network or the Internet exists and is connected.
To PING the device
1. Print a wireless configuration page. For more information, see 
Understand the
device information pages.
2. Using the IP address on the configuration page, PING the device to verify network
communication. In this example, the IP address is 169.254.110.107.
a. Open the MS-DOS command prompt window (Windows) or Terminal (Mac OS).
b . At the command prompt, type the IP address of the device, and then press
Enter  (for example: ping 169.254.110.107).
If the command is successful, the PING utility will return results similar to the following.
The exact information returned will vary depending on your operating system.
Regardless of the operating system, the results will show the IP address of the device,
the round-trip time in milliseconds for each packet, the number of packets sent and
received, and the number and percentage of how many packets got lost.
Example
Pinging 169.254.110.107 with 32 bytes of data:
Reply from 169.254.110.107: bytes=32 time
						

							Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For moreinformation, see 
Select print media .
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the input tray is loaded correctly and is not too full. For more information, see 
Load media .
This section contains the following topics:
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the device
To clear a jam
1. Turn off the device.
2. Unplug the device from the power source.
3. Remove media that is not jammed from the input tray and the output slot.
NOTE: Do not put your hands inside the  input tray. Use tweezers instead and
be careful not to scratch the inside of the device.
4. Locate the media jam.
5. If the media is visible from the output slot, gently pull it out from the slot. If the
media is not visible, open the front access cover and clear jammed media.
NOTE: Remove jammed media slowly and steadily to prevent media tear.
Clear jams 93
 
						

							6.If the print carriage is obstructing the jam, gently push it to one side and then
remove the media.
7.If the jammed media is not visible in the print area located inside the device,
remove what is visible in the input tray.
8. After you clear the jam, close the front access cover, turn on the device, and then
press 
 (Resume  button) to continue the print job.
The device will continue the print job on the next page. You will need to resend the
page or pages that were jammed in the device.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see 
Understand specifications for
supported media .
• Load paper properly and when the device is not printing. For more information, see
Load media .
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see
Select print media .
• Make sure media is aligned against the right side of a tray.
• Make sure the media guides are adjusted snugly against the media, but do not crinkle or bend it.
Chapter 5
94 Maintain and troubleshoot
 
						

							6Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
Interpret control-panel lights
1 (Cancel button) –  Cancels the current print job. The time it takes to cancel
depends on the size of the print job. Press this button only once to cancel a queued
print job.
2 (Resume button) – Resumes a print job that is waiting or after temporary
interruption (for example, when adding print media to the printer).
3Resume light –  Lights up in amber when a print job  is waiting, and blinks or turns on
to relay status or a need for intervention.
4Battery charging light –  Lights up in green when the battery is charging.
5Left print cartridge light –  Blinks when the left print cartridge is absent or improperly
functioning. Turns on solid when the ink is low or empty.
6Right print cartridge light –  Blinks when the right print cartridge is absent or
improperly functioning. Turns on solid when the ink is low or empty.
7 (Power button) –  Turns the printer off or on.
8Power light – Lights up in green when the printer is turned on using the AC adapter
or a 41-100% charged battery. When powered by battery, lights up in amber when
battery is 10-40% charged, and red when battery is below 10% charged. Blinks
during printing.
For more information, visit the HP Web site (www.hp.com/support ) for the latest
troubleshooting information, or product fixes and updates.
Light description/Light patternExplanation and
recommended action
Power light is green.If using AC power:
Printer is turned on
and idle.
If using battery power:
Battery is 41-100%
Control-panel lights reference 95
 
						

							Light description/Light patternExplanation and
recommended action
charged and printer is
turned on and idle.
No action required.
Power light is amber.Battery is 10-40%
charged and printer is
turned on and idle.
Plug in the power
adapter to begin
recharging the battery.
See 
Install and use thebattery.
Power light is red.Battery is less than
10% charged and
printer is turned on and
idle.
Plug in the power
adapter to begin
recharging the battery.
See 
Install and use thebattery.
Battery charge light is green.Battery is charging.
No action required.
Battery charge light is red.Battery is faulty.
Replace the battery.
See 
HP supplies andaccessories .
Power light blinks.Printer is printing.
No action required.
Power, resume, left and right print cartridge lights cycle.Printer is powering on.
No action required.
Power light is green and Resume light blinks.Printer is paused either
to wait for media to
dry, out of paper, or
processing Digital Print
Order Format (DPOF)
printing.
If out of paper, load
paper. Press 
(Resume  button) to
continue the print job.
Chapter 6
(continued)
96 Control-panel lights reference