HP Officejet H470wbt User Manual

							Light description/Light patternExplanation and
recommended action
Left print cartridge light blinks.The tri-color print
cartridge needs
attention.
Reinstall the print
cartridge and try to
print. If the error
persists, replace the
cartridge. See 
To cleanprint cartridgesmanually.
Right print cartridge light blinks.The right print cartridge
needs attention.
Reinstall the print
cartridge and try to
print. If the error
persists, replace the
cartridge. See 
To cleanprint cartridgesmanually.
Right and left print cartridge lights blink.Tri-color and right print
cartridges need
attention.
Reinstall the print
cartridges and try to
print. If the error
persists, replace the
cartridges. See 
Toclean print cartridgesmanually.
Power light off, resume light blinks.Media jam or paper
motor stall.
Clear the jammed
media. For more
information, see 
Clearjams. After clearing the
jam, press 
( Resume button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
again, and resend the
print job.
Power light blinks, resume light blinks.Media jam or carriage
stall.
Clear the jammed
paper. For more
information, see 
Clear
(continued)
Interpret control-panel lights97
 
						

							Light description/Light patternExplanation and
recommended action
jams. After clearing the
jam, press 
( Resume  button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
again, and resend the
print job.
An unsupported USB
device or hub is
connected to the
device.
Remove the USB
device or hub. For
more information on
supported devices, see
Memory cardspecifications .
Power light blinks, resume light blinks, left and right print cartridge
lights on.Media jam or service
station stall.
Clear the jammed
paper. For more
information, see 
Clearjams. After clearing the
jam, press 
( Resume  button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
again, and resend the
print job.
Resume light blinks, left and right print cartridge lights on.Media jam or pick
motor stall.
Clear the jammed
paper. For more
information, see 
Clearjams . After clearing the
jam, press 
( Resume  button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
Chapter 6
(continued)
98 Control-panel lights reference
 
						

							Light description/Light patternExplanation and
recommended action
again, and resend the
print job.
Resume light blinks, left and right print cartridge lights cycle.Media jam or switch
motor stall.
Clear the jammed
paper. For more
information, see 
Clearjams. After clearing the
jam, press 
( Resume button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
again, and resend the
print job.
Power light on, resume light blinks,  right print cartridge light turns on
twice as long as off.Ink service module
almost full.
•If you have a
replacement for
the ink service
module, replace it
immediately by
following the
instructions that
came with it.
•Otherwise, visit:www.hp.com/support  or contact
Customer Support
to get a
replacement. See
Support andwarranty .
In the meantime,
you can press 
( Resume button)
to continue
printing, but this
light error state will
remain until the ink
service module is
replaced. When
the ink service
module is full, the
printer will stop
printing.
(continued)
Interpret control-panel lights99
 
						

							Light description/Light patternExplanation and
recommended action
Power light on, resume light on, right print cartridge light turns on
twice as long as off.Ink service module full.
•If you have a
replacement for
the ink service
module, replace it
immediately by
following the
instructions that
come with it.
•Otherwise, visit:www.hp.com/support or call
Customer Support
to get a
replacement.
In the meantime,
you can remove
the black print
cartridge and print
using only the tri-
color print
cartridge. The
color results and
print speed may
be affected. See
Print with a singleprint cartridge .
Power light, resume light, left and right print cartridge lights blink.Printer error.
Press 
 (Resume
button) to print the
error code.
Press 
 ( Power
button) to reset the
printer.
Chapter 6
(continued)
100 Control-panel lights reference
 
						

							AHP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com ) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
• Toolbox (Windows):  On the Estimated Ink Level  tab, click Shop Online .
• HP Printer Utility (Mac OS):  Click Supplies Status  from the Information and Support
panel, click the  Shop for HP Supplies  drop-down menu, and then choose  Online.
Accessories
HP bt500 Wireless Printer Adapter with Bluetooth TechnologyQ6273A
HP 802.11 b/g Wireless Printer AdapterQ6274A
HP Lithium-Ion BatteryCB8263A
Travel holder for black/photo print cartridgeCB006A
12 V Auto Power AdapterC8257A
HP Ultra Slim AC Power AdapterC92792A
HP Battery ChargerCB011A
HP Battery and Charger KitCB012A
USB cable (2 m)C6518A
Supplies
This section covers the following topics:
•
Print cartridges
•
HP media
Print cartridges
The availability of print cartridges varies by country/region. The print cartridges might come in
different sizes. To obtain a list of supported print cartridges for your device, print the self-test
diagnostic page and read the information in the print cartridge status section.
You can find the print cartridge number in the following places:
• On the self-test diagnostic page (see 
Understand the device information pages ).
• On the label of the print cartridge you are replacing.
HP supplies and accessories101
 
						

							•Windows : From the  Toolbox, if you have bidirectional communication, click the Estimated
Ink Levels  tab, scroll to display the  Cartridge Details button, and then click Cartridge Details .
• Mac OS : From the  HP Printer Utility,  click Supply Info from the Information and Support
panel, and then click  Retail Supplies Information .
NOTE:Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the device and cartridges for printing,
and in print cartridge servicing, which keeps print nozzles clear and ink flowing smoothly. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage .
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select  Buy or Shopping .
Appendix A
102
HP supplies and accessories
 
						

							BSupport and warranty
The information in Maintain and troubleshoot  suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Support and warranty103
 
						

							Hewlett-Packard limited warranty statement
Appendix B
104Support and warranty
 
						

							Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the  Toolbox (Windows). The Toolbox provides easy, step-by-
step solutions to common printing problems. For more information, see 
Toolbox (Windows) .
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
Before you call
Visit the HP Web site (www.hp.com/support ) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test diagnostic page of the device. For more information, see 
Understand thedevice information pages . If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2. Check the operating system that you  are using, such as Windows XP.
3. If the device is connected to the network, check the network operating system.
4. Note how the device is connected to your system, such as through USB or network
connection.
5. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click th\
e  About tab.)
6. If you have a problem printing from a particular application, note the application and version
number.
Obtain HP telephone support105
 
						

							Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP Printer.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Printer
• Valuable HP Printer and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Printer
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone  support in Europe, the Middle East, and
Africa, go to 
www.hp.com/support . Standard phone company charges apply.
Telephone support numbers
In many locations, HP provides toll free  telephone support during the warranty period. However,
some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see 
www.hp.com/support .
Appendix B
106
Support and warranty