HP Officejet H470wbt User Manual

• Media is loaded correctly in the tray and is not jammed in the device.
• Print cartridges are properly installed in their correct slots. Press down firmly on
each one to ensure proper contact. Ensure you have removed the protective tape
from each print cartridge.
• All covers are closed.
• All packing tapes and materials are removed.
• The device can print a self-test diagnostic page. For more information, see
Understand the device information pages .
• The device is set as the current or default...

All device lights are on or flashing
A non-recoverable error has occurred
Disconnect all cables (such as power cord, network cable, and USB cable), remove
the battery, wait about 20 seconds, press any control panel buton, and then reconnect
the cables. If the problem persists, visit the HP Web site (
www.hp.com/support) for the
latest troubleshooting information, or product fixes and updates.
The device is not responding (nothing prints)
Check the print queue
A print job might be stuck in the print...

Device does not accept print cartridge
Check the print cartridge
• Remove and reinstall the print cartridge.
• Make sure the print cartridge is inserted into its correct slot. Make sure the
protective tape has been completely removed  from the print cartridge. For more
information, see 
Replace the print cartridges .
Clean the print cartridge manually
Complete the print cartridge cleaning procedure. For more information, see 
To clean
print cartridges manually .
Turn off the device after removing the...

Blank or partial page printed
Clean the print cartridge
Complete the print cartridge cleaning procedure. For more information, see 
Clean the
print cartridges.
Check the media settings
• Make sure you select the correct print  quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded in the tray.
Check the wireless connection
Printing larger files using a Bluetooth wireless connection can sometimes...

Check the PictBridge settings
If printing using a PictBridge device, make sure the media settings in the device are
correct or are defaulting to the current printer settings. If defaulting to the current
device settings, then check the Toolbox (Windows), HP Printer Utility (Mac OS), or
Toolbox software for PDAs (Pocket PC and Palm OS) to make sure the current device
settings are correct.
Check the DPOF settings
If printing a DPOF file from a memory card, make sure the DPOF file was set up
correctly in...

Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3...

• Use the appropriate print cartridge for the project. For best results, use the HP
black print cartridge to print text documents and  use the HP photo or gray photo
print cartridges to print color or black and white photos.
• Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print...

Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device,...

Ink is not filling the text or graphics completely
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges . Print cartridges might have run out of ink. Replace any
empty cartridge. Try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see 
Replace the print cartridges .
• Make sure print...

Colors are printing as black and white
Check the print settings
• Make sure Print in Grayscale is not selected in the printer driver. For information
on changing this setting, see 
Change print settings .
• Make sure the tri-color cartridge is installed.
Check the print cartridges
• Make sure the tri-color cartridge is properly installed.
• Check to make sure that both  print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the...