HP Officejet H470wbt User Manual

Printout shows bleeding colors
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges . Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see 
Replace the print cartridges .
• Make sure print cartridges have not been...

Check the print cartridges
• Clean the print cartridges. For more information, see 
Clean the print cartridges.
• Whenever you install a new print cartridge,  you should align the print cartridges for
the best possible print quality. If your  printout is grainy, has stray dots, jagged
edges, or the ink is bleeding into another color, you can realign them through the
Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox
software for PDAs (Pocket PC and Palm OS). For more...

Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides.
• Load media into the device only when it is not printing.
• Make sure to fully extend the input tray extension if your device model has an
extension.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray...

Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not beendisabled.
• If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of...

Mac OS
1.Check the wireless printer accessory. For more information, see 
Check the
wireless printer accessory .
2. Delete and re-add the device in the Print Center (Mac OS).
3. PING the device. For more information, see 
Check the network communication .
Check the wireless printer accessory
• Make sure the wireless printer accessory is inserted properly. For more information, see 
Install the 802.11 or Bluetooth wireless USB accessory .
• Make sure you inserted the wireless printer accessory before or...

responds with an acknowledgment that it received the packets. PING verifies whether
a specific device on a network or the Internet exists and is connected.
To PING the device
1. Print a wireless configuration page. For more information, see 
Understand the
device information pages.
2. Using the IP address on the configuration page, PING the device to verify network
communication. In this example, the IP address is 169.254.110.107.
a. Open the MS-DOS command prompt window (Windows) or Terminal (Mac OS).
b...

Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For moreinformation, see 
Select print media .
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the input tray is loaded correctly and is not too full. For more information, see 
Load media .
This section contains the following topics:
•
Clear a jam in the...

6.If the print carriage is obstructing the jam, gently push it to one side and then
remove the media.
7.If the jammed media is not visible in the print area located inside the device,
remove what is visible in the input tray.
8. After you clear the jam, close the front access cover, turn on the device, and then
press 
 (Resume  button) to continue the print job.
The device will continue the print job on the next page. You will need to resend the
page or pages that were jammed in the device.
Tips for...

6Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
Interpret control-panel lights
1 (Cancel button) –  Cancels the current print job. The time it takes to cancel
depends on the size of the print job. Press this button only once to cancel a queued
print job.
2 (Resume button) – Resumes a print job that is waiting or after...

Light description/Light patternExplanation and
recommended action
charged and printer is
turned on and idle.
No action required.
Power light is amber.Battery is 10-40%
charged and printer is
turned on and idle.
Plug in the power
adapter to begin
recharging the battery.
See 
Install and use thebattery.
Power light is red.Battery is less than
10% charged and
printer is turned on and
idle.
Plug in the power
adapter to begin
recharging the battery.
See 
Install and use thebattery.
Battery charge light is...