HP Officejet H470wbt User Manual

Light description/Light patternExplanation and
recommended action
Left print cartridge light blinks.The tri-color print
cartridge needs
attention.
Reinstall the print
cartridge and try to
print. If the error
persists, replace the
cartridge. See 
To cleanprint cartridgesmanually.
Right print cartridge light blinks.The right print cartridge
needs attention.
Reinstall the print
cartridge and try to
print. If the error
persists, replace the
cartridge. See 
To cleanprint cartridgesmanually.
Right and left...

Light description/Light patternExplanation and
recommended action
jams. After clearing the
jam, press 
( Resume  button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
again, and resend the
print job.
An unsupported USB
device or hub is
connected to the
device.
Remove the USB
device or hub. For
more information on
supported devices, see
Memory cardspecifications .
Power light blinks, resume light blinks, left and...

Light description/Light patternExplanation and
recommended action
again, and resend the
print job.
Resume light blinks, left and right print cartridge lights cycle.Media jam or switch
motor stall.
Clear the jammed
paper. For more
information, see 
Clearjams. After clearing the
jam, press 
( Resume button) to
continue the print job.
If no paper jam exists,
press 
 ( Resume
button). If this does not
work, try turning the
printer off and then on
again, and resend the
print job.
Power light on, resume light...

Light description/Light patternExplanation and
recommended action
Power light on, resume light on, right print cartridge light turns on
twice as long as off.Ink service module full.
•If you have a
replacement for
the ink service
module, replace it
immediately by
following the
instructions that
come with it.
•Otherwise, visit:www.hp.com/support or call
Customer Support
to get a
replacement.
In the meantime,
you can remove
the black print
cartridge and print
using only the tri-
color print
cartridge. The...

AHP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com ) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
• Toolbox (Windows):  On the Estimated Ink Level  tab, click Shop...

•Windows : From the  Toolbox, if you have bidirectional communication, click the Estimated
Ink Levels  tab, scroll to display the  Cartridge Details button, and then click Cartridge Details .
• Mac OS : From the  HP Printer Utility,  click Supply Info from the Information and Support
panel, and then click  Retail Supplies Information .
NOTE:Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the device and...

BSupport and warranty
The information in Maintain and troubleshoot  suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Support and warranty103
 

Hewlett-Packard limited warranty statement
Appendix B
104Support and warranty
 

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software...

Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP Printer.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Printer
• Valuable HP Printer and troubleshooting information...