HP Officejet H470wbt User Manual

5 Maintain and troubleshoot
This section contains the following topics:
•
Work with print cartridges
•
Replace the ink service module
•
Troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Troubleshoot installation issues
•
Clear jams
Work with print cartridges
This section contains the following topics:
•
Replace the print cartridges
•
Align the print cartridges
•
Print with a single print cartridge
•
Calibrate color
•...

To replace the print cartridges
1.Remove the new print cartridge from its package and then pull the colored tab to
remove the protective film from the cartridge.
2.With the device turned on, open the front access cover. Wait for the carriage to
stop moving. This should take only a few seconds.
CAUTION: Only remove or install print cartridges when the print cartridge
carriage stops moving.
Chapter 5
68 Maintain and troubleshoot
 

3.Lift the print cartridge latch open and gently remove the print cartridge from its
cradle compartment.
4.Insert the new print cartridge into its cradle compartment at the same angle at
which you removed the old print cartridge. Check the symbol on the latch against
the symbol on the print cartridge to make sure you are inserting the correct print
cartridge.
Work with print cartridges 69
 

5.Close the print cartridge latch. If the cartridge is inserted correctly, closing the latch
gently pushes the cartridge into its cradle compartment. Press the latch to make
sure it is seated flat on the cartridge.
6.Close the front access cover.
7. Wait for the carriage to complete the print cartridge initialization routine and return
to the home position at the left side of the device before using the device.
NOTE: Do not open the front access cover until the print cartridge initialization
is...

Print with a single print cartridge
If one of the print cartridges runs out of ink before you can replace it, you can still print
with a single print cartridge.
Empty cartridgeCartridges usedOutput
BlackPrints with only the tri-color print
cartridgeColor and grayscale
Tri-colorPrints with only the black or photo
print cartridgeAll documents will print in
grayscale
PhotoPrints with only the tri-color print
cartridgeColor and grayscale
NOTE: Printing with one print cartridge might be slower and the print...

keeps the device in peak condition and might also make the diagnosis of problems
easier.
WARNING!Turn off the device and unplug the power cord before cleaning the
device. If using the optional battery, turn off the device and remove the battery
before cleaning.
This section covers the following topics:
•
Clean the device
•
Clean the print cartridges
Clean the device
When you clean the device, follow these guidelines:
• Clean the outside of the device with  a soft cloth moistened with mild detergent and...

Control panel
1.Press and hold down 
 (Power  button).
2. While holding down the button, do one of the following. Perform the next level of
cleaning only if results from the previous level are not satisfactory.
a. For level 1 cleaning: Press 
 ( Cancel  button) twice.
b .
For level 2 cleaning: Press 
 (Cancel  button) twice and  (Resume  button)
once.
c .
For level 3 cleaning: Press 
 (Cancel  button) twice and  (Resume  button)
twice.
3. Release 
 (Power  button).
The device begins the cleaning...

2.Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.
3.Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free
cloth.
CAUTION: To prevent damage to the electrical contacts, you should wipe the
contacts only once. Do not wipe the  ink nozzles on the print cartridges.
4.Reinstall the print cartridges.
Chapter 5
74 Maintain and troubleshoot
 

Store printing supplies
This section covers the following topics:
•
Store print cartridges
Store print cartridges
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being  used. Whenever you remove a print cartridge from
the device with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print  cartridge in a print cartridge protector if
you are removing it so you can print...

To remove the print cartridge from the print cartridge protector
▲Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Replace the ink service module
The replaceable ink service module holds waste ink from the black print cartridge.
When it is almost full, the device lights will prompt you to replace it. For more
information, see 
Control-panel lights reference .
When the ink service module is...