HP Officejet 6500A e All in One E710a User Manual

•Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
•Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change copy settings.
•Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to...

Scanner did nothing
•Check the original
Make sure that the original is placed on the scanner glass correctly. For more
information, see 
Load an original on the scanner glass.
•Check the printer
The printer might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the printer displays the Home
screen.
•Check the HP software
Make sure the HP software provided with the printer is correctly installed.
Scan takes too long
•Check the settings
◦If you...

Part of the document did not scan or text is missing
•Check the original
◦Make sure that you loaded the original correctly. For more information, see
Load an original on the scanner glass.
◦If you are copying a borderless original, load the original on the scanner glass,
not the ADF. For more information, see 
Load an original on the scanner glass.
◦Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try...

◦The accuracy of the software depends on the image quality, text size, and
structure of the original and the quality of the scan itself. Make sure that your
original has good image quality.
◦Colored backgrounds can cause images in the foreground to blend too much.
Error messages appear
Unable to activate TWAIN source or An error occurred while acquiring the
image
◦If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is...

Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
Take steps to improve the scan quality
◦Use high-quality originals.
◦Place the media correctly. If the media is placed incorrectly on the scanner glass, it
might skew, which causes unclear images. For more information, see 
Load an
original on the scanner glass.
◦Adjust the software settings according to how you plan to use the scanned...

If you are having faxing problems, you can print a fax test report to check the status of
the printer. The test will fail if the printer is not set up correctly for faxing. Perform this
test after you have completed setting up the printer for faxing. For more information,
see 
Test fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed.
•
The fax test failed
•
The display always shows Phone Off Hook
•
The printer is...

• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the...

The Phone Cord Connected to Correct Port on Fax test failed
Solution:Plug the phone cord into the correct port.
1.Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer.
NOTE:If you use the 2-EXT port to connect to the telephone wall jack, you
cannot send or receive faxes. The 2-EXT port should only be used to
connect other equipment, such as an answering machine.
Figure 8-1...

connected to the port labeled 1-LINE on the back of the printer, and the other
end to your telephone wall jack.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE
port
If the phone cord that came with the printer is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord, which
can be a standard phone cord that you might already...

• Make sure you have correctly connected the printer to the telephone wall jack.
Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
• If...