HP Officejet 6500A e All in One E710a User Manual

Solution 1: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:Load only one type of paper at a time.
Cause:More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that...

Solution 2: Wait while the ink dries
Solution:Wait at least thirty minutes for the ink inside the printer to dry, then try
the print job again.
Cause:The excess ink in the printer needed to dry out.
Poor black text
Try the following solutions if the text in your printouts is not sharp and the edges are
rough.
•
Solution 1: Wait before you attempt to reprint
•
Solution 2: Use TrueType or OpenType fonts
•
Solution 3: Align the printhead
•
Solution 4: Clean the printhead
Solution 1: Wait before you attempt...

Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause:The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clean the printhead
Solution:If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead...

Cause:The ink cartridges might have insufficient ink. Insufficient ink may cause
the printhead to overheat. When the printhead overheats, the printer slows down to
allow it to cool.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printer.
Printhead...

To clean the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Touch right arrow 
, and then select Setup.
3.Touch Tools, and then select Clean Printhead.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or
white lines through any of the blocks of color or if you are having print quality issues
with your printouts.
To...

To evaluate the Print Quality Diagnostic Page
This section includes the following topics:
•
Ink Levels
•
Good color bars
•
Ragged, irregularly streaked, or faded bars
•
Regular white streaks in the bars
•
Bar colors are not uniform
•
Large Black Font Text
•
Alignment Patterns
•
If you see no defects
Ink Levels
Chapter 8
112 Solve a problem
 

▲Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low,
you may need to replace that ink cartridge.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive an ink alert message, consider having a
replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until print quality becomes unacceptable.
Good color bars
Example of Good
Color BarsAll seven bars are solid, sharp-edged, and...

Example of Bad Color Bars The top black bar is ragged on one end.
If any of the bars are ragged, irregularly streaked, or faded, follow these steps:
1.Make sure the ink cartridges have ink.
2.Remove the cartridge corresponding to the streaked bar and make sure it is
correctly vented. For more information, see 
Replace the ink cartridges.
3.Reinstall the cartridge and make sure all the cartridges are correctly latched. For
more information, see 
Replace the ink cartridges
4.Clean the printhead. For more...

Regular white streaks in the bars
If any of the color bars show regular white streaks, follow these steps:
White streaks The print quality bars have white streaks in them.
1.If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For
more information, see 
Align the printhead.
2.If PHA TTOE is not 0, or aligning does not help, clean the printhead. For more
information, see 
Clean the printhead.
3.Print another Print Quality Diagnostic report. If the streaking is still there, but...

Large Black Font Text
Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type
should be sharp and clear. If the type is jagged, try aligning the printer. If there are
streaks or smears of ink, clean the printhead.
Example of good Large-Font
TypeThe letters are sharp and clear - the printer is operating
correctly.
Example of bad Large-Font Type The letters are jagged - align the printer.
Example of bad
Large-Font TypeThe letters are smeared - clean the printhead and check if the...