HP Officejet 6500A e All in One E710a User Manual

Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, touch right arrow 
, touch Network, touch Wireless, and then
select Wireless Network Test. If a problem is detected, the printed test report will
include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your printer...

To check a wireless connection
1.Make sure that your computers wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. On the computer desktop, click Start, click Control Panel, select Network...

A: Make sure the printer is on the network
1.If the printer supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the printer. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2.If the printer is connected to a wireless network, print the printers Wireless
Configuration page. For more information, see 
Understand the network
configuration page.
▲After the page has been printed, check the...

communicate with each other over the network. For more information, see Configure
your firewall to work with printers.
If you are able to access the EWS, but are still unable to use the printer even with the
firewall turned off, try enabling the firewall software to recognize the printer.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer’s status from your
computer to see if the printer is paused or offline, preventing you from using it.
To...

printing or connecting to the printer, make sure the correct version of the printer driver
is set as the default.
1.On the computer desktop, click Start, select Settings, and then click Printers or
Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing...

device access to the network. If the WAP filters MAC addresses, then the printer’s
MAC address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see 
Understand the
network configuration page.
• Open the WAP’s configuration utility, and add the printer’s hardware address to the
list of accepted MAC addresses.
Configure your firewall to work with printers
A personal firewall, which is security software running on your computer, can...

NOTE:Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
Some firewalls continue to cause interference even after you disable them. If you
continue to have problems after configuring the firewall as described above and if
you are using a computer running Windows, you might need to uninstall the firewall
software in order to use the printer over the network.
Advanced firewall information
The following ports are also used by...

NOTE:To use the EWS, the printer must be connected to a network using either
an Ethernet or a wireless connection (some models only). You cannot use the EWS
if the printer is connected to a computer with a USB cable.
EWS cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the
printer to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or router is turned on and working...

Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Hardware installation suggestions
This section contains the following topics:
•
Hardware tips
•
Make sure the ink cartridges are correctly installed
Hardware tips
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make...

5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error has gone away.
• If the error has gone away, stop troubleshooting here. The error has been
resolved.
• If the error has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is...