HP Officejet 6500A e All in One E710a User Manual

Examples of a bad alignment
patternThe lines are jagged - align the printer. If that does not work,
contact HP.
If you see no defects
If you do not see any defects on the print quality report, then the printing system is
working correctly. There is no reason to replace supplies or have the printer serviced,
because they are functioning correctly. If you still have a print quality problem, here are
some other things you can check:
• Check the paper.
• Check the print settings.
• Make sure your image has...

3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage.
5.Remove the printhead by lifting it straight up.
Chapter 8
118 Solve a problem
 

6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1 Plastic ramps on the sides of the nozzles
2 Edge between nozzles and contacts
3 Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with
cleaning materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth...

c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7.Clean the electrical contacts inside the printer.
To clean the electrical contacts in the printer
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the printer by wiping with the cloth from top to
bottom....

9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
11.Close the ink cartridge door.
Advanced ink cartridge...

3.Open the ink cartridge access door by lifting from the front right of the printer, until
the door locks into place.
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The print carriage moves to the center of the printer.
NOTE:Wait until the print carriage stops moving before proceeding.
4.Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to...

c. Repeat steps a and b for each ink cartridge.
5.For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored metal
contacts on the bottom of the ink cartridge. Try not to touch the metal contacts.
6.Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7.Close the...

Media is not coming out correctly
• Make sure the output tray extender is fully extended; otherwise, printed pages may
fall off the printer.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are correctly aligned.
• Load media into the printer only...

•The printer prints half a page, then ejects the paper
•
Paper mismatch
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the printer turned on.
•Check the status of the printer
◦The printer might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦The printer might be jammed. Check for jams. See 
Clear paper jams.
•Check the trays
Make sure that media is loaded. See...

Size is reduced
• The reduce/enlarge or other copy feature might have been set from the printer
control panel to reduce the scanned image. Check the settings for the copy job to
make sure that they are for normal size.
• The HP software settings might be set to reduce the scanned image. Change the
settings, if needed. See the onscreen Help for the HP software for more
information.
Copy quality is poor 
•Take steps to improve the copy quality
◦Use quality originals.
◦Load the media correctly. If the media...