HP Officejet 6500A e All in One E710a User Manual

• Other equipment, which uses the same phone line as the printer, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again.
◦If the Fax Line Condition Test passes without the other equipment, then
one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which
piece of equipment is causing the problem.
◦If the Fax Line...

Solution:If Fax to PC or Fax to Mac has been enabled, you may not be able to
send or receive faxes if the fax memory is full (limited by printer memory).
Solution:
• Make sure you used the phone cord supplied in the box with the printer to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the printer and the other
end to your telephone wall jack, as shown below.
1
2
1 Telephone wall jack
2 Use the phone cord supplied in the box...

• The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or other
noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing
again. For more information, see 
Send a fax in Error Correction Mode.
• If you are using a digital subscriber line (DSL) service, make sure that you have
a DSL filter connected or you cannot...

• Make sure the telephone you use to initiate the fax call is connected directly to
the printer. To send a fax manually, the telephone must be connected directly
to the port labeled 2-EXT on the printer.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE
port
3 Telephone
• If you are sending a fax manually from your phone that is connected directly to
the printer, you must use the keypad on the telephone to send the fax. You
cannot use the keypad on...

• If you have an answering machine on the same phone line with the printer, you
might have one of the following problems:
◦Your answering machine might not be set up correctly with the printer.
◦Your outgoing message might be too long or too loud to allow the printer to
detect fax tones, and the sending fax machine might disconnect.
◦Your answering machine might not have enough quiet time after your
outgoing message to allow the printer to detect fax tones. This problem is
most common with digital...

The printer cannot send faxes, but can receive faxes
Solution:
• The printer might be dialing too fast or too soon. You might need to insert some
pauses in the number sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause following the access
number. If your number is 95555555, and 9 accesses an outside line, you might
insert pauses as follows: 9-555-5555. To enter a pause in the fax number you
are typing, touch Space (#) repeatedly, until a dash (-)...

TIP:If the printer came with a 2-wire phone cord adaptor, you can use it with a
4-wire phone cord to extend the length. For information on using the 2-wire
phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1.Using the phone cord supplied in the box with the printer, connect one end to
the coupler, then connect the other end to the port labeled 1-LINE on the back
of the printer.
2.Connect another phone cord to the open port on the coupler and to the
telephone wall...

Solve problems using HP Web services
If you are having problems using the HP Apps or other Web services from the printer’s
control panel, check the following:
• Make sure the printer is connected to the Internet.
NOTE:To use the printer’s Web features, the printer must be connected to the
Internet (either using an Ethernet cable or wireless connection). You cannot use
these Web features if the printer is connected using a USB cable.
• Make sure the network hub, switch, or router is turned on and working...

◦Inspect the ends of the memory card for dirt or material that closes a hole or
spoils a metal contact. Clean the contacts with a lint-free cloth and small
amounts of isopropyl alcohol.
◦Make sure that the memory card is working correctly by testing it with other
devices.
•Check the memory card slot
◦Make sure that the memory card is fully inserted into the correct slot. For more
information, see 
Insert a memory card.
◦Remove the memory card (when the light is not blinking) and shine a flashlight
into...

Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
1.Print the printer’s network configuration page
2.On the computer desktop, click Start, select Settings, and then click Printers or
Printers and Faxes.
- or -
Click Start, click Control Panel, and then double-click Printers.
3.Right-click the printer icon, click Properties, and then click the Ports tab....