HP LaserJet M4345xs User Manual

							B Service and support
Hewlett-Packard limited warranty statement
HP PRODUCTDURATION OF LIMITED WARRANTY
HP LaserJet M4345 Series MFP One-year limited warranty
HP warrants to you, the end-user customer, that HPhardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for  the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to
be defective. Replacement products may be either  new or equivalent in performance to new.
HP warrants to you that HPsoftware will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to  defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will  be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund
of the purchase price upon prompt return of the product.
HPproducts may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the \
product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of  an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific legal rights and you might also have other rights that
vary from country/region to country/region, state to state, or  province to province. HPs limited warranty is valid
in any country/region or locality where HP has a support  presence for this product and where HP has marketed
this product. The level of warranty service you receive may vary according to local standards. HP will not alter
form, fit or function of the product to make it operate in a country/region for which\
 it was never intended to
function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
ENWW Hewlett-Packard limited warranty statement 239
 
						

							CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement
This HP product is warranted to be  free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the \
device product or (c) exhibit
wear from ordinary use.
To obtain warranty service, please return the product  to place of purchase (with a written description
of the problem and print samples) or contact  HP customer support. At HPs option, HP will either
replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN  NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
240 Appendix B   Service and support ENWW
 
						

							Customer Self Repair Warranty Service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,
HP identifies that the repair can be accomplished by the  use of a CSR part, HP will ship that part
directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer
self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel
and labor costs of this service. 2) Parts for  which customer self repair is optional. These parts are
also designed for Customer Self Repair. If, however, you  require that HP replace them for you, this
may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part wheth\
er
a defective part must be returned to HP. In cases where it is required to return the defective part to
HP, you must ship the defective part back to  HP within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used.
ENWW Customer Self Repair Warranty Service 241
 
						

							HP Customer Care
Online Services
For 24-hour access to updated HP device-specific software, product information, and support
information through an Internet connection, go to the Web site: 
http://www.hp.com/support/ljm4345mfp.
Go to 
www.hp.com/support/net_printing for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting to\
ols for
desktop computing and printing products. Go to 
instantsupport.hp.com .
Telephone support
HP provides free telephone support during the warranty  period. For the telephone number for your
country/region, see the flyer that shipped with the device, or visit 
www.hp.com/support/ . Before
calling HP, have the following information ready: the  product name and serial number, the date of
purchase, and a description of the problem.
Software utilities, drivers, and electronic information
http://www.hp.com/go/M4345_software
The Web page for the drivers is in English,  but you can download the drivers themselves in several
languages.
HP direct ordering for accessories or supplies
● United States: www.hp.com/sbso/product/supplies
.
● Canada: 
www.hp.ca/catalog/supplies
● Europe: 
www.hp.com/supplies
● Asia-Pacific: 
www.hp.com/paper/
To order genuine HP parts or accessories,  go to the HP Parts Store at 
www.hp.com/buy/parts (U.S.
and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-3\
87-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region.
See the flyer that shipped in the box with the device.
HP service agreements
Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP
SupportPack and CarepaqTM Services Web site at www.hpexpress-services.com/10467a .
For extended service, call 1-800-446-0522.
242 Appendix B   Service and support ENWW
 
						

							HP Easy Printer Care software
To check the device status and settings and view troubleshooting information and online
documentation, use the HP Easy Printer Care software. You must have performed a full software
installation in order to use the HP Easy Printer Care software. See 
Open the HP Easy Printer Care
software .
HP support and information for Macintosh computers
Go to www.hp.com/go/macosx  for Macintosh OS X support information and HP subscription service
for driver updates.
Go to 
www.hp.com/go/mac-connect  for products that are designed specifically for the Macintosh user.
ENWW HP Customer Care 243
 
						

							HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of\
 support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best  suited to your needs, HP has on-site service
agreements with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products.
This agreement is designated for sites using 25 or more workstation products, including devices,
plotters, computers, and disk drives.
Repacking the device
If HP Customer Care determines that your device needs  to be returned to HP for repair, follow the
steps below to repack the device before shipping it.
CAUTION Shipping damage as a result of inadequate packing is the customer’s
responsibility.
To repack the device
1. Remove and retain any DIMMs cards that you  have purchased and installed in the device. Do
not remove the DIMM that came with the device.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and
then touch bare metal on the device. To remove the DIMMs, see 
Adding printer memory .
2.Remove and retain the print cartridge.
CAUTION It is extremely important  to remove the print cartridge before shipping the
device. A print cartridge that remains in the device during shipping will leak and entirely
cover the device engine and  other parts with toner.
To prevent damage to the print cartridge, avoid  touching the roller on it, and store the
print cartridge in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories.
244 Appendix B   Service and support ENWW
 
						

							4.If possible, include print samples and 50 to 100 sheets  of paper or other print media that did not
print correctly.
5. In the U.S., call HP Customer Care to request  new packing material. In other areas, use the
original packing material, if possible. Hewlett-Packard recommends insuring the equipment for
shipment.
Extended warranty
HP Support provides coverage for the HP  hardware product and all HP-supplied internal
components. The hardware maintenance covers a 1- to 3-year period from date of the HP product
purchase. The customer must purchase HP Support within the stated factory warranty. For more
information, contact the HP Customer Care Service and Support group.
ENWW HP maintenance agreements 245
 
						

							246 Appendix B   Service and supportENWW
 
						

							C Specifications
●Physical specifications
●
Electrical specifications
●
Acoustic specifications
●
Operating environment
ENWW 247
 
						

							Physical specifications
Table C-1  Product dimensions
ProductHeightDepthWidthWeight1
HPLaserJet M4345 MFP545mm
(21.5inches)483mm
(19.0inches)762mm
(30.0inches)44.1kg (97.2lb)
HPLaserJet M4345x MFP667mm
(26.3inches)483mm
(19.0inches)762mm
(30.0inches)52.4kg (115.5lb)
HPLaserJet M4345xs MFP111.0cm
(43.7inches)483mm
(19.0inches)914mm
(36.0inches)58.4kg (128.7lb)
HPLaserJet M4345xm MFP111.0cm
(43.7inches)483mm
(19.0inches)914mm
(36.0inches)58.2kg (128.3lb)
Optional 500-sheet feeder122mm (4.8inches)483mm
(19.0inches)559mm
(22.0inches)8.3kg (18.3lb)
Optional cabinet440mm
(17.3inches)762mm
(30.0inches)825.5mm
(32.5inches)41.8kg (92.2lb)
Optional stapler/stacker6.0kg (13.2lb)
Optional 3-bin mailbox5.8kg (12.8lb)
Optional Envelope feeder2.5kg (5.5lb)
Optional duplexer2.5kg (5.5lb)
1Without print cartridge
Table C-2  Product dimensions, with all doors and trays fully opened
ProductHeightDepthWidth
HPLaserJet M4345 MFP889mm (35.0inches)876mm (34.5inches)142.2cm (56.0inches)
HPLaserJet M4345x MFP101cm (39.8inches)876mm (34.5inches)142.2cm (56.0inches)
HPLaserJet M4345xs MFP145cm (57.0inches)117cm (46.0inches)157.5cm (62.0inches)
HPLaserJet M4345xm MFP 145cm (57.0inches) 117cm (46.0inches) 157.5cm (62.0inches)
Electrical specifications
WARNING!Power requirements are based on the  country/region where the printer is sold.
Do not convert operating voltages. This can damage the printer and void the product warranty.
248 Appendix C   Specifications ENWW