HP LaserJet M4345xs User Manual

							Clear jams
If a jam message appears on the control-panel display, look for jammed paper or other print media in
the locations that are indicated in the following figure.
1Top-cover and print-cartridge areas
2Envelope-feeder area and tray1 area (the envelope feeder is optional)
3Tray2 and optional 500-sheet feeder areas
4Duplexing area (the duplexer is optional)
5Output area
6Document feeder
The following table lists the jam messages that  might appear on the control-panel display. For
information about clearing the jam, see the section that is indicated. You might need to look for
media in locations other than those that are indicated in the jam message. If the location of the jam is
not obvious, look first in the  top-cover area underneath the print cartridge.
Table 11-2  Control-panel messages for jams
Jam messageProcedure for clearing the jam
JAM IN DOCUMENT FEEDERSee Clear jams from the document feeder.
ADF PAPER JAMSee Clear jams from the document feeder.
ADF PICK ERRORSee Clear jams from the document feeder.
13.JJ.NT JAM IN ENVELOPE FEEDERSee Clear jams from the optional envelope-feeder area.
13.JJ.NT JAM IN OUTPUT BINSee Clear jams from the output areas .
13.JJ.NT JAM IN TRAY 1See Clear jams from the tray1 area.
13.JJ.NT JAM IN TRAY 2  (or TRAY 3, 4 or 5)See Clear jams from the tray2, 3, 4, or 5 areas.
13.JJ.NT JAM INSIDE DUPLEXERSee Clear jams from the optional duplexer .
13.JJ.NT JAM INSIDE LEFT OUTPUT AREA See Clear jams from the output areas.
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							Jam messageProcedure for clearing the jam
13.JJ.NT JAM INSIDE RIGHT ACCESS DOORSee Clear jams from the tray2, 3, 4, or 5 areas.
13.JJ.NT JAM INSIDE TOP COVER AREASee Clear jams from the top-cover and print-cartridge areas.
13.JJ.NT JAM INSIDE TRAY 2 AREASee Clear jams from the tray2, 3, 4, or 5 areas .
13.JJ.NT JAM INSIDE TRAY 2 RIGHT ACCESS DOORSee Clear jams from the tray2, 3, 4, or 5 areas.
13.JJ.NT JAM INSIDE TOP COVER AREASee Clear jams from the top-cover and print-cartridge areas.
13.JJ.NT PAPER JAM OPEN INPUT TRAYSSee Clear jams from the tray2, 3, 4, or 5 areas .
13.JJ.NT JAM IN STAPLER See Clear staple jams.
When clearing jams, be very careful not to tear jammed  media. If a small piece of media is left in the
device, it could cause additional jams. If jams are a recurring problem, see 
Solve repeated jams.
NOTE Loose toner might remain in the device after a jam and cause temporary print-quality
problems. These problems should clear up within a few pages.
Clear jams from the top-cover and print-cartridge areas
Clear jams that occur during the printing process by using this procedure.
1. Open the top cover and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more
than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of
the device.
2. Use the green handle to lift the paper-access plate.
Table 11-2   Control-panel messages for jams (continued)
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							3.Slowly pull the jammed media out of the device. Do not tear the media.
4.If jammed media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If
media is present, remove it.
5.Rotate the paper-release guide to check for additional jammed media underneath. If jammed
media is present, remove it.
6.Replace the envelope-entrance cover and close tray1.
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							7.Reinstall the print cartridge and close the top cover.
8.If a jam message persists, jammed media is still in the device. Look for the jam in another
location.
Clear jams from the optional envelope-feeder area
This section applies only to jams that occur when you are using an optional envelope feeder.
1.Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and
lift the tray extension up, to the closed position.
2.Press and hold the release button on the left side of the optional envelope feeder. Grasp both
sides of the optional envelope feeder and carefully pull it out of the device.
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							3.Slowly remove any jammed envelopes from the optional envelope feeder and\
 from the device.
4.Insert the optional envelope feeder into the device until it locks into place. Pull gently on the
optional envelope feeder to be sure that it is securely in place.
5.Fold down the envelope-feeder tray. Lift the envelope weight.
6.Reload the envelopes, making sure that you push the bottom envelopes in slightly farther than
the top envelopes.
7. If a jam message persists, jammed media is still  in the device. Look for the jam in another
location.
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							Clear jams from the tray1 area
Use this procedure to clear jams that occur in the tray1 input area.
1. Open the top cover, open tray1, and remove the print cartridge.
2.Use the green handle to lift the paper-access plate.
3.Slowly pull any jammed media out of the device. Do  not tear the media. If part of the sheet has
already been pulled into the device, follow the steps for 
Clear jams from the top-cover and print-
cartridge areas .
4.If jammed media is difficult to remove, remove the envelope-entrance cover.\
 If media is present,
remove it.
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							5.Rotate the paper-release guide to check for additional jammed media underneath. If jammed
media is present, remove it.
6.Replace the envelope-entrance cover and close tray1.
7.Reinstall the print cartridge and close the top cover.
8.If a jam message persists, jammed media is still  in the device. Look for the jam in another
location.
Clear jams from the tray2, 3, 4, or 5 areas
Use this procedure to clear jams that occur in tray2 or in the optional 500-sheet feeders.
1. Pull the jam-access lever to open the jam-access cover.
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							2.Carefully pull out any jammed media from either the top or the bottom of the jam-access area.
NOTE Use an upward or downward pulling motion to avoid tearing the media and to
prevent toner from falling into the device.
3. Close the jam-access cover.
4.Slide the tray completely out of the device, and remove any damaged media from the tray.
5.Slide the tray into the device.
6.If a jam message persists, jammed media is still in the device. Look for the jam in another
location.
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							Clear jams from the optional duplexer
If a jam occurs during a duplex printing job, use this procedure to check for the jam and to clear it.
1. Remove the output bin (or remove the stapler/stacker or the mailbox).
2.Remove the optional duplexer.
3.Check for jammed paper in the optional duplexer. Carefully pull out the jammed paper.
4.Set the duplexer aside.
5. Check for jammed paper inside the device. Carefully pull out the jammed paper.
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							6.Reinstall the duplexer.
7.Reinstall the output bin (or reinstall  the 3-bin mailbox or the stapler/stacker).
8.If a jam message persists, jammed media is still in the device. Look for the jam in another
location.
Clear jams from the output areas
Use this procedure to clear jams that occur in the output bin, the 3-bin mailbox, or the stapler/stacker.
1.If you are using the standard output bin, slide the standard output bin away from the device.
2.If you are using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and
then press and hold the release button on the top of the accessory. Slide the accessory away
from the device.
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