HP LaserJet M4345xs User Manual

							The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause
Solution
.lproj , where “” represents the two-letter
language code for the language that you are using. If necessary,
reinstall the software. See the getting started guide for instructions.
The PPD file is corrupt.Delete the PPD file from the following hard drive folder:  Library/
Printers/PPDs/Contents/Resources/.lproj ,
where “” represents the two-letter language code for the
language that you are using. Reinstall the software. See the
getting started guide for instructions.
The device might not be ready.Make sure that the cables are connected correctly, the device is
on, and the Ready light is on. If you are connecting through a USB
or Ethernet hub, try connecting directly to the computer or use a
different port.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the device that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open Print Monitor and select Start Jobs.
The wrong device name or IP address is being used. Another
device with the same or similar name, IP address, or Rendezvous
host name might have received your print job. Check the device name, IP address, or Rendezvous host name by
printing a configuration page See Use information pages
. Verify
that the device name, IP address, or Rendezvous host name on
the configuration page matches the device name, IP address, or
Rendezvous host name in the Print Center or Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS file to
the device before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version of
this software is available from the Apple Web site.
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Solve common Macintosh problems 229
 
						

							When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X
version 10.2.8 or later.
● Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
● Check that the device is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate Hi-Speed USB 2.0
cable.
● Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the
host computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port
on the host computer.
NOTE
The iMac keyboard is a nonpowered USB
hub.
230 Chapter 11   Problem solving ENWW
 
						

							Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/.
ENWW Solve Linux problems 231
 
						

							Solve PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several
printer languages are being used. Check the control-panel display for messages that might help
resolve problems.
NOTETo receive a printed or screen message when PS errors occur, open the  Print
Options dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the default typeface) instead of the typeface that you requested.
Cause
Solution
The requested typeface is not downloaded. Download the font that you want and send the print job
again. Verify the font type and location. Download the font to
the device if applicable. See the software documentation for
more information.
A legal page prints with clipped margins. 
Cause
Solution
The print job was too complex. You might need to print your job at 600 dpi, reduce the
complexity of the page, or install more memory.
A PS error page prints.
Cause
Solution
The print job might not be a PS job. Make sure that the print job is a PS job. See whether the
software program expected a setup or PS header file to be
sent to the device.
232 Chapter 11   Problem solving ENWW
 
						

							A Accessories and consumables
This section provides information about ordering parts, supplies, and accessories. Use only parts
and accessories that are specifically designed for this printer.
●
Order parts, accessories, and supplies
●
Part numbers
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							Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
●
Order directly from HP
●
Order through service or support providers
●
Order directly through the embedded Web server (for printers that are connected to a network)
●
Order directly through the HP Easy Printer Care software
Order directly from HP
You can obtain the following items directly from HP:
● Replacement parts:
 To order replacement parts in the U.S., go to 
http://www.hp.com/go/
hpparts. Outside the United States, order parts by contacting your local authorized HP service
center.
● Supplies and accessories:
 To order supplies in the U.S., go to 
http://www.hp.com/go/
ljsupplies. To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html . To order
accessories, go to 
http://www.hp.com/support/ljm4345mfp .
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the embedded Web server (for printers that
are connected to a network)
Use the following steps to order printing  supplies directly through the embedded Web server.
1. In the Web browser on the computer, type the  IP address or host name of the device. The
status window opens.
2. In the  Other links  area, double-click  Order Supplies. This provides a URL for a site from which
you can purchase consumables.
3. Select the part numbers that you want to  order, and follow the instructions on the screen.
Order directly through the HP Easy Printer Care software
HP Easy Printer Care software is a printer management tool designed to make printer configuration,
monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For
more information about HP Easy Printer Care software, go to 
http://www.hp.com/go/easyprintercare.
234 Appendix A   Accessories and consumables ENWW
 
						

							Part numbers
The following list of accessories was current at the time of printing. Ordering information and
availability of the accessories might change during the life of the prin\
ter. 
Accessories
ItemDescriptionPart number
Optional 500-sheettray and feeder unitOptional tray to increase paper
capacity. Holds Letter, A4, Legal, A5,
B5 (JIS), Executive, and 8.5x13 inch
paper sizes.
The printer can accommodate up to
three optional 500-sheet feeders.Q5968A
Envelope feederHolds up to 75envelopes.Q2438A
Duplexer (duplex printing accessory)Allows automatic printing on both sides
of the paper.Q5969A
3-bin mailboxProvides three output bins that hold a
total of 700sheets.Q5692A
500-sheet stapler/stackerAllows for high-volume output with
automatic job finishing. Staples up to
30 sheets of paper.Q5691A
5,000-staple cartridgeProvides one staple cartridge.C8091A
Storage cabinetRaises the height of the MFP and
provides room to store paper.Q5970A
HPLaserJet analog fax accessory 300Provides fax capability for the mfp. This
is included with the HPLaserJet 4345x
mfp, 4345xs mfp, and 4345xm mfp
models.Q3701A
Print cartridges
ItemDescriptionPart number
HPLaserJet print cartridge
18,000-page cartridge Q5945A
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Part numbers 235
 
						

							Maintenance kits
ItemDescriptionPart number
Printer maintenance kit. 
Includes a replacement fuser, a
transfer roller, a transfer-roller tool, a
pickup roller, eight feed rollers, and
one pair of disposable gloves. Includes
instructions for installing each
component.
The printer maintenance kit is a
consumable item, and its cost is not
covered under the warranty or most
extended warranty options.110-volt printer maintenance kitQ5998A
220-volt printer maintenance kitQ5999A
ADF maintenance kit
Includes a roller assembly, a
separation pad, and mylar shields.
The ADF maintenance kit is a
consumable item, and its cost is not
covered under the warranty or most
extended warranty options.Contains maintenance parts for the ADF Q5997A
Memory
ItemDescriptionPart number
100-pin DDR memory DIMM (dual
inline memory module)
Boosts the ability of the printer to
handle large or complex print jobs.64MBQ2625A
128MBQ2626A
256MBQ2627A
Hard disk
Greater than 20-GB permananent
storage for fonts and forms. Also used
for making multiple original prints and
for job-storage features. J6054B
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cards
HPJetdirect print server multi-protocol
EIO network cards
HPJetdirect 620n Fast Ethernet
(10/100Base-TX) print serverJ7934A
HPJetdirect Connectivity card for USB,
serial, and LocalTalk connections
J4135A
Print media
For more information about media supplies, go to http://www.hp.com/go/ljsupplies
.
236 Appendix A   Accessories and consumables ENWW
 
						

							ItemDescriptionPart number
HPLaserJet paper
For use with HPLaserJet printers. Good for
letterhead, high-value memos, legal
documents, direct mail, and correspondence.
Specifications: 96bright, 24lb (90g/m
2).
Letter (8.5x11inch), 500sheets/ream,
10-ream cartonHPJ1124/North America
Legal (8.5x14inch), 500sheets/ream,
10-ream cartonHPJ1424/North America
ALetter (220x280mm), 500sheets/
ream, 5-ream cartonQ2398A/Asia-Pacific countries/
regions
A4 (210x297mm), 500sheets/ream,
5-ream cartonQ2400A/Asia-Pacific countries/
regions
A4 (210x297mm), 500sheets/reamCHP310/Europe
HPPrinting paper
For use with HPLaserJet and inkjet printers.
Created especially for small and home
offices. Heavier and brighter than copier
paper.
Specifications: 92bright, 22lb.Letter (8.5x11inch), 500sheets/ream,
10-ream cartonHPP1122/North America and Mexico
Letter (8.5x11inch), 500sheets/ream,
3-ream cartonHPP113R/North America
A4 (210x297mm), 500sheets/ream,
5-ream cartonCHP210/Europe
A4 (210x297mm), 300sheets/ream,
5-ream cartonCHP213/Europe
HPMultipurpose paper
For use with all office equipment-laser and
inkjet printers, copiers, and fax machines.
Created for businesses that want one paper
for all their office needs. Brighter and
smoother than other office papers.
Specifications: 90bright, 20lb (75g/m
2).Letter (8.5x11inch), 500sheets/ream,
10-ream carton
Letter (8.5x11inch), 500sheets/ream,
5-ream carton
Letter (8.5x11inch), 250sheets/ream,
12-ream carton
Letter (8.5x11inch), 3-hole,
500sheets/ream, 10-ream carton
Legal (8.5x14inch), 500sheets/ream,
10-ream carton HPM1120/North America
HPM115R/North America
HP25011/North America
HPM113H/North America
HPM1420/North America
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Part numbers 237
 
						

							ItemDescriptionPart number
HPOffice paper
For use with all office equipment-laser and
inkjet printers, copiers, and fax machines.
Good for high-volume printing.
Specifications: 84bright, 20lb (75g/m
2).
Letter (8.5x11inch), 500sheets/ream,
10-ream cartonHPC8511/North America and Mexico
Letter (8.5x11inch), 3-hole,
500sheets/ream, 10-ream cartonHPC3HP/North America
Legal (8.5x14inch), 500sheets/ream,
10-ream cartonHPC8514/North America
Letter (8.5x11inch), Quick Pack;
2,500-sheet cartonHP2500S/North America and Mexico
Letter (8.5x11inch), Quick Pack 3-
hole; 2,500-sheet cartonHP2500P/North America
ALetter (220x280mm), 500sheets/
ream, 5-ream cartonQ2408A/Asia-Pacific countries/
regions
A4 (210x297mm), 500sheets/ream,
5-ream cartonQ2407A/Asia-Pacific countries/
regions
A4 (210x297mm), 500sheets/ream,
5-ream cartonCHP110/Europe
A4 (210x297mm), Quick Pack;
2500sheets/ream, 5-ream cartonCHP113/Europe
HPOffice recycled paper
For use with all office equipment-laser and
inkjet printers, copiers, and fax machines.
Good for high-volume printing.
Satisfies U.S. Executive Order13101 for
environmentally preferable products.
Specifications: 84bright, 20lb, 30% post-
consumer content.Letter (8.5x11inch), 500sheets/ream,
10-ream cartonHPE1120/North America
Letter (8.5x11inch), 3-hole,
500sheets/ream, 10-ream cartonHPE113H/North America
Legal (8.5x14inch), 500sheets/ream,
10-ream cartonHPE1420/North America
HPLaserJet transparencies
For use only with HPLaserJet monochrome
printers. For crisp, sharp text and graphics,
rely on the only transparencies specifically
designed and tested to work with
monochrome HPLaserJet printers.
Specifications: 4.3-mil thickness.Letter (8.5x11inch), 50sheets to a
carton92296T/North America, Asia-Pacific
countries/regions, and Europe
A4 (210x297mm), 50sheets to a
carton
922296U/Asia-Pacific countries/
regions and Europe
238 Appendix A   Accessories and consumables
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