HP LaserJet Enterprise P3015 User Manual

Clear jams from the rear door and the fuser area
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear .
1.Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
2. Remove any jammed paper.
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3.Press the top-cover-release button, and open the top cover.
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4.Close the rear door.
5.Remove the print cartridge.
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6.Remove any jammed paper.
7.Reinsert the print cartridge.
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8.Close the top cover.
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Clear jams from the duplexer
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-
duplexer .
1.Remove Tray 2 completely from the product.
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2.Push the green button to release the duplex pan.
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3.Remove any jammed paper.
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4.Close the duplex pan.
5.Reinsert Tray 2.
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6.Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
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7.Remove any jammed paper.
8.Press the top-cover-release button, and open the top cover.
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9.Close the rear door.
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10.Remove the print cartridge.
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11.Remove any jammed paper.
12.Reinsert the print cartridge.
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13.Close the top cover.
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Jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO
 — The product attempts to reprint jammed pages when sufficient memory is available. This
is the default setting.
● OFF
 — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product runs out of paper and the job is being...

Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide . Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking...

Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.Use a driver for this product.
The specified tray is empty.Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in...