HP LaserJet Enterprise P3015 User Manual

NOTE:To use this method, connect the product directly to your computer through a USB cable, and
install the printer driver for this product on your computer.
1. Print a configuration page and note the TCP/IP address.
2. Find the .EXE file on your computer, and double-click it to open the file.
3. From the  Select Printer to Update  drop-down list, select this product. Click the  Start button to
begin the update process.
CAUTION: Do not turn the product off or try to send a print job during this process....

4.Go to the folder where the firmware file is stored.
5. Press  Enter on the keyboard.
6. When prompted for the user name, press Enter .
7. When prompted for the password, press  Enter.
8. Type  bin at the command prompt.
9. Press  Enter. The message 200 Types set to I, Using binary mode to transfer files  appears in
the command window.
10. Type  put and then the file name. For example, if the file name is ljp3015.rfu, type  put
ljp3015.rfu .
11. The download process begins and the firmware is updated on...

your computer. See Use HP Web Jetadmin software on page 116. Complete the following steps to
update the HP Jetdirect firmware by using HP Web Jetadmin.
1. Open the HP Web Jetadmin program.
2. Open the  Device Management  folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Select the product that you want to update.
4. In the  Device Tools  drop-down list, select the  Jetdirect Firmware Update  option.
5. Under the  Jetdirect Firmware Version  heading the HP...

142 Chapter 9   Manage and maintain the productENWW
 

10 Solve problems
●Solve general problems
●
Restore factory settings
●
Interpret control-panel messages
●
Jams
●
Paper-handling problems
●
Solve print-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve walk-up USB printing problems
●
Product software problems
●
Solve common Windows problems 
●
Solve common Macintosh problems
ENWW 143
 

Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b. Check that the power is turned on.
c. Make...

8.Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a.Try printing the job from another computer that has the product software installed.
b. If you connected the...

Restore factory settings
1.Press the  Menu button .
2. Open each of the following menus. Press the down arrow 
 to highlight it and then press the  OK
button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. RESTORE FACTORY SETTINGS
For more information, see 
Resets menu on page 36 .
146 Chapter 10   Solve problems ENWW
 

Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending  warning messages, the product displays the
Ready  status...

Control panel messageDescriptionRecommended action
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with
Open all traysA jam has occurred in a tray.1.Open each tray and check for jammed
paper.
2. Open the top cover.
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close
the top cover.
5. Close all trays.
21 PAGE TOO COMPLEX
For help press 
alternates with
21 PAGE TOO COMPLEX
To continue press OK
The data in the print job is too complex.1.Press the  OK button to print the...