HP LaserJet Enterprise M4555h User Manual

Voice calls and retries
Fax call report
A fax call report is printed when the notification feature has been enabled in the Default Job Options or
More Options menu.
When all fax attempts have been exhausted, a fax  call report will be printed for a fax send. It shows
the fax job log ID. The result of the final attempt is printed on the fax call report.
A fax call report does not print for voice calls.
NOTE: A fax call report only generates Job numbers fo r final attempts. If one of these reports is...

NOTE:Retrieved stored faxes can be accessed by entering the  Fax Printing menu and changing to
the  Print all received faxes  mode.
If the Print all received faxes  mode is selected, then all incoming faxes will be printed. Any faxes that
are currently stored in memory will also be printed.
If the Use Fax Printing Schedule  mode is selected, then faxes will be only printed per the fax printing
schedule. The fax printing schedule can be set to  lockout an entire day (24 hours) or lockout a time
period...

Solve fax problems
Is your fax set up correctly?
Use the following checklist to help identify the cause of any fax related problems you are encountering:
● Are you using the phone cord supplied with the fax accessory?
 This fax accessory
has been tested with the supplied phone cord to  meet RJ11 and functional specifications. Do not
substitute another phone cord; the analog-fax a ccessory requires an analog phone cord. It also
requires an analog phone connection.
● Is the fax/phone line connector seated...

Are you using a phone company voice-messaging service or an answering
machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the
fax accessory, the messaging service answers the call, and the fax accessory is not able to receive
faxes. If the rings-to-answer setting for the fax access ory is lower than that of the messaging service, the
fax accessory answers all calls, and no calls are routed to the messaging service.
Does your phone line have a...

Fax feature is not operating
The fax accessory is installed but the icon does not appear on the product main screen.
Cause Solution
HP MFP Digital Sending Software Configuration utility has
disabled the analog-fax feature.Use the HP MFP Digital Sending Software Configuration utility
to enable the analog-fax feature.
The accessory is not operating correctly. Check the fax accessory status. If the status is
NON-OPERATIONAL, new firmware might need to be
installed.
If the status is DAMAGED and you just...

ProblemCause Solution
Not able to locate the Fax settings in
HP Web Jetadmin. Fax settings in HP Web Jetadmin are
located under the devices status page
drop-down menu.Select 
Digital Sending and Fax  from
the drop-down menu.
The header is being appended to the
top of the page when I have overlay
enabled. The fax will append the overlay header
to the top of a page when overlay is set,
when the fax has been forwarded.This is normal operation.
Have a mix of names and numbers in
the recipients box. This is...

Faxes are transmitting or being received very slowly.
Cause Solution
The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modemspeed the receiving fax machine can use.
The resolution at which the fax was sent or is being received
is very high. A higher resolution typically results in better
quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to
decrease the resolution and resend the fax. If...

ProblemCause Solution
  Your phone line might be noisy or poor
qualityTry using a lower baud rate to improve
the reliability of transmission. See
maximum baud rate setting.
  A call-waiting feature might be active Verify that the fax telephone line does
not have an activated call-waiting
feature. A call-waiting notice can
interrupt a fax call in progress, which
causes a communication error.
The fax accessory is receiving
faxes but is not sending them. If the fax accessory is on a PBX system,
the PBX...

Any error that takes place during the fax process regardless of where it originates will be displayed by
the product.
If the fax process is interrupted or an error occurs during a fax transmission or reception, a two part
status/error description is generated by the fax subsystem on the product. Normal or successful faxes
also generate messages indicating success. The messa ge information consists of a text description and
a numeric code (a few messages do n’t include numeric codes). Only the text part...

Send-fax messages
Table 11-1  Send-fax messages
Message Error No.DescriptionAction(s)
Cancelled 0Fax was cancelled by user at
control panel of product.None.
Success n/aFax sent successfully. None.
Fail Busy 0The receiving fax machine is
busy.The fax will be retried
automatically (if configured);
otherwise try resending fax
later.
No Answer 0The receiving fax machine is
not answering the call.The receiving fax machine
may be disconnected or
turned off; contact the
receiver to check the
machine. Try...