HP LaserJet Enterprise M4555h User Manual

							Voice calls and retries
Fax call report
A fax call report is printed when the notification feature has been enabled in the Default Job Options or
More Options menu.
When all fax attempts have been exhausted, a fax  call report will be printed for a fax send. It shows
the fax job log ID. The result of the final attempt is printed on the fax call report.
A fax call report does not print for voice calls.
NOTE: A fax call report only generates Job numbers fo r final attempts. If one of these reports is
printed manually from the menu and the last call was neither the final attempt nor a voice call, the job
number will be zero.
Fax activity log
Voice calls are not included in the fax activity log by  default. Only the final attempt, after all redials are
used or the fax is a success, is listed in the fax activity log.
T.30 report
Voice calls do not cause a T.30 report to print.  All retry attempts cause a T.30 report to print.
Print stored faxes
1.From the Home screen, scroll to and touch the  Open from Device Memory button.
2. Touch the  Stored Faxes  menu.
3. In the Stored Faxes  list, touch the fax that you want to print.
4. Touch the  Start icon to print the fax. You can either touch the  Start icon on the touch screen or
press the green  Start button on the control panel.
Scheduling fax printing (memory lock)
Use the fax scheduling feature to specify when fa xes print. The following fax printing modes can be
selected:
● Store all received faxes
● Print all received faxes
● Use Fax Printing Schedule
If the Store all received faxes  feature is selected, then all incoming  faxes will be stored in memory and
not printed. It is possible to access  fax jobs stored in memory through the Open from Device Memory
menu. Using this menu, you can print or delete print jobs while they are stored in memory. For
additional information about this feature, see the Retrieve Job menu description in the product user
guide.
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							NOTE:Retrieved stored faxes can be accessed by entering the  Fax Printing menu and changing to
the  Print all received faxes  mode.
If the Print all received faxes  mode is selected, then all incoming faxes will be printed. Any faxes that
are currently stored in memory will also be printed.
If the Use Fax Printing Schedule  mode is selected, then faxes will be only printed per the fax printing
schedule. The fax printing schedule can be set to  lockout an entire day (24 hours) or lockout a time
period during the day. Only one lockout period ca n be set, but it can be applied to any number of
days. The lockout period is setup under the  Fax Printing Schedule menu.
Adding only one type of event into the sc hedule would make the product behave as  Store All
Received Faxes  or Print All Received Faxes  based on the type of single event added i.e. Single
Store Event would cause device to  Store All Received Faxes and Single Print Event would cause
Print All Received Faxes .
NOTE:When the lockout time ends, any faxes that we re received and stored during the lockout
period are printed automatically.
Use fax over VoIP networks
VoIP technology converts the analog phone signal into digital bits. These are then assembled into
packets which travel on the Internet. The packets ar e converted and transmitted back to analog signals
at or near the destination.
The transmission of the information on the Internet is  done digitally instead of analog. Therefore, there
are different constraints on the fax transmission th at may require different fax settings than the analog
Public Switched Telephone Network (PSTN). Fax is very dependent upon timing and signal quality, so a
fax transmission is more sens itive to a VoIP environment.
The following are suggested changes in setting s for the HP LaserJet Analog Fax Accessory
500 when it is connected to a VoIP service:
●Start off with the fax set in V.34 (Fast) mode and with Error Correction Mode (ECM) turned on.
The V.34 protocol handles any changes in tr
ansmission speed needed to accommodate VoIP
networks.
● If numerous errors or re
tries occur with the unit set to V.34, set V.34 Off and set speed to Medium
(14,400 bps).
● If errors and retries persist, se
t a lower fax speed as some VoIP systems cannot handle the higher
signal rates associated with fax. Set th e Maximum Baud Rate to 9,600 bps (Slow).
● In rare cases, if errors persist, turn off ECM on the product. The image quality might decrease.
Ensure that the image quality is acceptabl
e with ECM off before using this setting.
● If the preceding setting changes have not improved the VoIP fax reliability, contact your VoIP
provider for help.
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							Solve fax problems
Is your fax set up correctly?
Use the following checklist to help identify the cause of any fax related problems you are encountering:
● Are you using the phone cord supplied with the fax accessory?
 This fax accessory
has been tested with the supplied phone cord to  meet RJ11 and functional specifications. Do not
substitute another phone cord; the analog-fax a ccessory requires an analog phone cord. It also
requires an analog phone connection.
● Is the fax/phone line connector seated
 in the socket on the fax accessory? Make
sure that the phone jack is well seated in the socket. The connector should be inserted into the
socket until it clicks.
● Is the phone wall jack working properly?
 Verify that a dial tone exists by attaching a
phone to the wall jack. Can you hear a dial tone, and can you make a phone call?
What type of phone line are you using?
● Dedicated line:
 A standard fax/phone number assigned to receive or send faxes.
NOTE:The phone line should be for product fax use only and not shared with other types of
telephone devices. Examples include alarm systems  that use the phone line for notifications to a
monitoring companies.
● PBX system:
 A business-environment phone system . Standard home phones and the fax
accessory use an analog phone signal. Some PBX  systems are digital and might not be compatible
with the fax accessory. You need to have access  to a standard analog phone line to be able to
send and receive faxes.
● Roll-over lines:
 A phone system feature where a new call  rolls over to the next available line
when the first incoming line is busy. Try attach ing the fax accessory to the first incoming phone
line. The fax accessory will answer the phone after it  rings the number of times set in the rings-to-
answer setting.
NOTE: Roll-over lines can cause problems with the fax  accessorys ability to receive faxes. Using roll-
over lines with this product is not recommended.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax
accessory against electrical power passed through the phone lines. These devices can cause some fax
communication problems by degrading the quality  of the phone signal. If you are having problems
sending or receiving faxes and are using one of these  devices, connect the fax accessory directly to the
phone jack on the wall to determine whether the problem is with the surge-protection device.
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							Are you using a phone company voice-messaging service or an answering
machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the
fax accessory, the messaging service answers the call, and the fax accessory is not able to receive
faxes. If the rings-to-answer setting for the fax access ory is lower than that of the messaging service, the
fax accessory answers all calls, and no calls are routed to the messaging service.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax
call in progress, which causes a communication error.  Ensure that a call-waiting feature is not active on
the fax telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a  Configuration Page report to
check the status.
1. From the Home screen, scroll to and touch the  Administration button.
2. Open the following menus:
●Reports
● Configuration/Status Pages
● Configuration Page
3. Touch the  Print button to print the report, or touch the  View button to view the report on the screen.
The report consists of several pages.
NOTE: The product IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Configuration  Page, under the Hardware Information heading,
check the Modem Status. The following table identi fies the status conditions and possible solutions.
Operational / Enabled1The analog-fax accessory is installed and ready.
Operational / Disabled
1The fax accessory is installed and operational, however,
HP Digital Sending utility has either disabled the product fax
feature or has enabled LAN fax. When LAN fax is enabled,
the analog-fax feature is disabled. Only one fax feature, either
LAN fax or analog fax, can be enabled at a time.
Non-Operational / Enabled/Disabled
1A firmware failure has been identified. The firmware should
be updated.
Damaged / Enabled/Disabled
1Fax accessory has failed; reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1ENABLED indicates that the analog fax accessory is enabled, turned on; DISABLED indicates that LAN fax is enabled (analog
fax is turned off).
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							Fax feature is not operating
The fax accessory is installed but the icon does not appear on the product main screen.
Cause Solution
HP MFP Digital Sending Software Configuration utility has
disabled the analog-fax feature.Use the HP MFP Digital Sending Software Configuration utility
to enable the analog-fax feature.
The accessory is not operating correctly. Check the fax accessory status. If the status is
NON-OPERATIONAL, new firmware might need to be
installed.
If the status is DAMAGED and you just installed the card, try
reseating the card and check for bent pins.
If the status is DAMAGED and the card is installed correctly,
the card might need to be replaced.
Faulty formatter board. Contact your HP service representative for service.
The product is not displaying the fax menus.
Cause Solution
LAN fax is enabled. This is normal operation. When the HP Digital Sending Software enables LAN fax, the analog fax is disabled and the
fax menu, which is used for the analog fax only, does not
open.
General fax problems
ProblemCause Solution
Fax failed to send. JBIG is enabled and receiving fax does
not have JBIG capability. Set JBIG off.
An Out of Memory status message
appears on the status message bar. The product storage disk is full.
Delete some files from the disk, see the
product user guide for information about
managing the disk.
Print quality of a photo is poor or prints
as a gray box. Wrong Page Content mode setting. Try setting the 
Optimize Text/Picture
option to  Photograph .
Pressed the Cancel button on the
product keyboard to cancel a fax
transmission and the fax was still sent. Cancellation takes place after making a
selection in the cancellation menu
(displayed after pressing red 
Stop
button) and acknowledging with  OK. Cancel faxes using the fax menu.
No fax address book button appears. The fax address book feature has not been enabled.Use the HP MFP Digital Sending
Software Configuration utility to enable
the fax address book feature.
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							ProblemCause Solution
Not able to locate the Fax settings in
HP Web Jetadmin. Fax settings in HP Web Jetadmin are
located under the devices status page
drop-down menu.Select 
Digital Sending and Fax  from
the drop-down menu.
The header is being appended to the
top of the page when I have overlay
enabled. The fax will append the overlay header
to the top of a page when overlay is set,
when the fax has been forwarded.This is normal operation.
Have a mix of names and numbers in
the recipients box. This is normal for both names and
numbers to appear, depending on
where they are from, the fax address
book lists names, and all other
databases list numbers.Normal, no action required.
My one page fax prints as two pages. The fax header is being appended to the top of the fax, pushing text to a
second page.If you want your one page fax to print
on one page, set the overlay header to
overlay mode or adjust the Fit to page
setting.
Document stops feeding in the middle of
faxing. There might be a jam in the ADF. If there is a jam, see the product user
guide for instructions on clearing jams.
The volume for sounds coming from the
fax accessory is too high or too low. The volume setting needs to be adjusted.  
Problems with receiving faxes
Incoming fax calls are not being answered by the fax accessory (no fax detected).
Cause Solution
The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting.
The phone cord might not be connected properly, or the
phone cord is not working. Check the installation. Make sure you are using the phone
cord that came with the fax accessory.
The phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the
phone line is working.
A voice-messaging service might be interfering with the fax
accessorys ability to answer calls. Do one of the following:
●
Discontinue the messaging service.
● Get a phone line dedicated to fax calls.
● Decrease the rings-to-answer for the fax accessory to a
number less than the rings-to-answer for the voice mail.
Faxes are transmitting or being received very slowly.
Cause Solution
You might be sending or receiving a very complex fax, such
as one with many graphics. Complex faxes take longer to be sent or received.
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							Faxes are transmitting or being received very slowly.
Cause Solution
The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modemspeed the receiving fax machine can use.
The resolution at which the fax was sent or is being received
is very high. A higher resolution typically results in better
quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to
decrease the resolution and resend the fax. If you are
sending, decrease the resolution and change the 
Optimize
Text/Picture  option.
If there is a poor phone-line connection, the fax accessory and
the receiving fax machine slow down the transmission to
adjust for errors. Cancel and resend the fax. Have the phone company check
the phone line.
Faxes are not printing on the product.
Cause Solution
There is no media in the media input tray. Load media. Any faxes received while the input tray is empty
are stored and will print after the tray has been refilled.
Schedule Printing of Faxes is set. If Schedule Printing of Faxes is enabled, faxes will not print until it is disabled.
The product is either low on toner or has run out of toner. The product stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and
print after the toner has been replaced. For other product
printing problems, see the product user guide.
Incoming call may be a voice call. Incoming voice calls usually show up in the call report as a Communication Error (17) As these are voice calls and
not a fax error, no action is needed to be taken. Ensure that
those calling you have a voice number that is different from
the fax number.
The incoming fax was interrupted. Verify that the fax telephone line does not have an activated
call-waiting feature. A call-waiting notice can interrupt a fax
call in progress, which causes a communication error.
The  Fax Printing Schedule  feature is set to Always store faxes. Change the  Fax Printing Schedule setting to Always print
faxes .
Problems with sending faxes
Problem Cause Solution
Faxes quit during sending. The fax machine to which you are
sending might be malfunctioning.Try sending to another fax machine.
  Your phone line might not be working. Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone
line is working.
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							ProblemCause Solution
  Your phone line might be noisy or poor
qualityTry using a lower baud rate to improve
the reliability of transmission. See
maximum baud rate setting.
  A call-waiting feature might be active Verify that the fax telephone line does
not have an activated call-waiting
feature. A call-waiting notice can
interrupt a fax call in progress, which
causes a communication error.
The fax accessory is receiving
faxes but is not sending them. If the fax accessory is on a PBX system,
the PBX system might be generating a
dial tone the fax accessory cannot
detect.Disable the detect dial tone setting.
  There might be a poor phone
connection.Try again later.
  The fax machine to which you are
sending might be malfunctioning.Try sending to another fax machine.
  Your phone line might not be working. Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone
line is working.
Outgoing fax calls keep dialing. The fax accessory automatically redials
a fax number if the Redial on Busy
option is set to on or if the Redial On No
Answer is set on.This is normal operation. If you do not
want the fax to retry, set Redial on Busy
to 0 and set Redial On No Answer to 0.
Faxes you send are not arriving
at the receiving fax machine. The receiving fax machine might be
turned off or might have an error
condition, such as being out of paper.Call the recipient to make sure the fax
machine is turned on and ready to
receive faxes.
  A fax might be in memory because it is
waiting to redial a busy number, or
there are other jobs ahead of it waiting
to be sent.If a fax job is in memory for either of
these reasons, an entry for the job
appears in the fax log. Print the fax
activity log, and check the 
Result
column for jobs with a  Pending
designation.
Error codes
If a fax problem occurs which prevents or interrupt s sending or receiving of a fax, an error code is
generated that will help in determining the cause of  the problem. Error codes show up in the fax activity
log, the fax call report, and the T.30 protocol trace. Print one of these three reports to obtain the error
code. A detailed description of the error codes and the appropriate action can be found at
www.hp.com  by searching for HP LaserJet Analog Fax Accessory 500.
Fax error messages
When an analog fax is sent or rece ived on an HP LaserJet product, any errors that occur during the fax
process will be displayed on the product control panel  and entered into the fax reports. Fax errors can
occur for many reasons and often they are due to  interruptions or noise on the telephone connection.
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							Any error that takes place during the fax process regardless of where it originates will be displayed by
the product.
If the fax process is interrupted or an error occurs during a fax transmission or reception, a two part
status/error description is generated by the fax subsystem on the product. Normal or successful faxes
also generate messages indicating success. The messa ge information consists of a text description and
a numeric code (a few messages do n’t include numeric codes). Only the text part of the message will
be displayed on the product control panel; however, both the text message and numeric code will be
listed in the fax activity log, fax call report, and  the fax T.30 trace (these fax reports can be printed out
individually from the product control panel – under the Administration > Reports  > Fax Reports and
Administration  > Troubleshooting  > Fax > Fax T.30 Trace  menus). The numeric code is shown in
parentheses after the text part of the message in  the reports. For example, if a communication error
occurred, the control panel display would show  Fax Failed: Communication Error. The same
error would be shown in the Result field in the Fax Activity Report as  Communication Error (17).
For this example, the numeric code associat ed with this communication error is ‘17’.
The numeric code is generated by the fax modem. Usually a numeric code of (0) indicates a normal
modem response. Some messages will always display a numeric code of (0), whereas other messages
can have a range of numeric codes depending on the circumstances, and a few messages will have no
numeric code. Usually a numeric code  of (0) indicates an error was not associated with the fax modem,
but occurred in another part of the fax subsystem  or other product subsystem such as the printing
subsystem. Non-zero error codes give further detail in to the particular action or process that the modem
is executing, and they don’t necessarily indi cate that there is a problem with the modem.
In the tables that follow, the fax messages wi th the most common number codes are given with
recommended corrective action. Several messages that are normal or indicate a normal event are also
included in tables. For example, if a fax wa s not able to be sent to a busy number, a Fail Busy
message will be shown. Nothing is wrong with the  fax subsystem; the message indicates the fax was
not completed due to a busy telephone number at the receiving end.
Persistent error messages with numeric codes differe nt than those listed here require assistance of
customer support. A more detailed listing of the  last fax call can be printed out before contacting
customer support to help identify the problem. Th e detailed fax listing is called a fax T.30 trace and
can be printed for the last fax, or it can be set to print whenever a fax error occurs. To print or
configure the fax T.30 trace, touch  Administration, Troubleshooting , and then Fax T.30 Trace . You can
then print the report for the last fax or configure when to print the T.30 trace.
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							Send-fax messages
Table 11-1  Send-fax messages
Message Error No.DescriptionAction(s)
Cancelled 0Fax was cancelled by user at
control panel of product.None.
Success n/aFax sent successfully. None.
Fail Busy 0The receiving fax machine is
busy.The fax will be retried
automatically (if configured);
otherwise try resending fax
later.
No Answer 0The receiving fax machine is
not answering the call.The receiving fax machine
may be disconnected or
turned off; contact the
receiver to check the
machine. Try resending.
Compression Error AnyFax may be corrupted or not
sent.Try resending fax.
No Dial 0No dial tone is detected
when sending the fax.Verify the phone line is
active; set the sending fax to
not to detect a dial tone.
Modem Fail Any Unexpected or bad response
from the internal fax modem
to product. Try resending fax; if the error
persists, contact service.
NOTE:
This does not
necessarily indicate that the
modem hardware is bad.
Communication Error 17 or 36Lost telephone connection
between sender and receiver.
May be due to voice calls. Try resending the fax.
Communication Error Any besides 17 or 36 General communications
issue where the fax
transmission was interrupted
or did not proceed as
expected.Try resending fax; if the error
persists, contact service.
Space Fail 0Unable to read or write the
fax image file to disk; could
be corrupt product disk or no
space available on the
products disk.Try resending fax; if the error
persists, contact service.
Page Fail 0Incompatible page width, or
page had too many bad
lines.Try resending fax; if the error
persists, contact service.
Memory Error 0O ut o f R AM  m em ory  o n
product. If error persists, may need to
add RAM to product.
Job Fail Any Fax failure; the fax job did
not complete. Try resending fax; if the error
persists, contact service.
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