HP LaserJet 3050z User Manual

							Service menu
Use the control-panel Service menu to troubleshoot all-in-one problems.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings  to the factory defaults, and it also clears
the fax header name and phone number.
CAUTION This procedure clears fax numbers and names that are associated with one-touch
keys and speed-dial codes, and deletes any pages that are stored in the memory. The
procedure then automatically restarts the all-in-one.
To restore the factory-set defaults
1. On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Service, and then press 
.
3. Use the  < or the  > button to select  Restore defaults , and then press 
.
The all-in-one automatically restarts.
Cleaning the paper path
The all-in-one features a special cleaning mode to clean the paper path.
NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by
using HP ToolboxFX. See 
Cleaning the paper path .
To clean the paper path
1. On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Service, and then press 
.
3. Use the  < or the  > button to select  Cleaning Mode, and then press 
.
A page feeds through the all-in-one slowly. Discard the page when the process is completed.
4. Load plain letter or A4 paper when you are prompted.
5. Press 
 again to confirm and begin the cleaning process.
A page feeds through the all-in-one slowly. Discard the page when the process is completed.
ENWW Troubleshooting tools 363
 
						

							T.30 protocol trace
Use a T.30 protocol trace report to troubleshoot fax transmission issues.
To print a T.30 protocol trace report
Send a fax from the all-in-one or receive a fax to the all-in-one from another fax machine, and then
print a T.30 trace report after the fax prints.
1. On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Service, and then press 
.
3. Use the  < or the  > button to select  Print T.30, and then press 
.
The all-in-one exits the menu settings and prints the reports.
Archive print
Archive print produces output that is less susceptible to toner smearing and dusting. Use archive
print to create documents that you want to preserve or archive.
To turn on archive print
1. On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Service, and then press 
.
3. Use the  < or the  > button to select  Archive print, select On or  Off, and then press 
.
364 Chapter 13   Troubleshooting ENWW
 
						

							A Accessories and ordering information
●Supplies
●
Memory (HP LaserJet 3390/3392 all-in-one)
●
Cable and interface accessories
●
Paper-handling accessories (HP LaserJet 3390 all-in-one)
●
User-replaceable parts
●
Paper and other print media
●
Supplementary documentation
The following list of accessories was current at the time of printing. Ordering information and
availability of the accessories might change during the life of the all-\
in-one. For the most current
ordering information, visit the most appropriate of the following Web sites:
● North America: 
http://www.hp.com/go/ordersupplies-na
● Europe and Middle East: 
http://www.hp.com/go/ordersupplies-emea
● Asia Pacific countries/regions: 
http://www.hp.com/go/ordersupplies-ap
● Latin America: 
http://www.hp.com/go/ordersupplies-la
ENWW 365
 
						

							Supplies
Product nameDescriptionPart number
Black print cartridgeAverage yield for the standard print
cartridge is approximately 2000 pages
(HP LaserJet 3050 all-in-one and
HP LaserJet 3052/3055 all-in-one) and
2500 pages (HP LaserJet 3390 all-in-
one and HP LaserJet 3392 all-in-one).
Actual yield depends on use.Q2612A (HP LaserJet 3050 all-in-one
and HP LaserJet 3052/3055 all-in-one)
Q5949A and Q5949X (HP LaserJet
3390 all-in-one and HP LaserJet 3392
all-in-one)
Staple cassette (2 pack)1500–staple capacity each Q7432A
Memory (HP LaserJet 3390/3392 all-in-one)
Product nameDescriptionPart number
Memory upgrades (DIMMs)The standard 64 MB of memory in the
all-in-one can be expanded to up to
192 MB using the additional DIMM slot.
32 MBQ7707AX
Memory upgrades (DIMMs)64 MBQ7708AX
Memory upgrades (DIMMs)128 MBQ7709AX
Font DIMM (100-pin)You can install an 8-MB language font
ROM in the DIMM slot. Visit http://www.hp.com
 for DIMM
availability and ordering.
Cable and interface accessories
Product nameDescriptionPart number
USB cable2-meter standard USB-compatible
device connectorC6518A
Fax cord Two-wire phone cord adapter.8121–0811
Paper-handling accessories (HP LaserJet 3390 all-in-one)
Product nameDescriptionPart number
Optional tray 3250-sheet input tray for standard sizes.
Only one 250-sheet tray can be
installed.Q7556A
Staple cassette (2 pack)1500–staple capacity each
Q7432A
366 Appendix A   Accessories and ordering information ENWW
 
						

							User-replaceable parts
Product nameDescriptionPart number
Separation pad and pickup rollersReplace when the all-in-one is picking
up multiple sheets or no sheets. Trying
different paper did not resolve the
problem.Contact HP Customer Care to order
parts.
Automatic document feeder (ADF)
(HP LaserJet 3390/3392 all-in-one)Replace when the ADF is damaged or
not working correctly.
Contact HP Customer Care to order
parts.
Paper and other print media
NOTE
Inkjet paper is not recommended for the all-in-one.
Product nameDescriptionPart number
HP LaserJet paperPremium HP-brand paper for use with
HP LaserJet printers.HPJ1124 (letter)
HP Premium Choice LaserJet paperHP bond paper with a weight of 120.32
g/m2 (32 lb.)
HPU1132 (letter)
HP Cover paperHP-brand paper with a weight of 200 g/
m2 (75-lb cover). Use for printing
postcards and document covers.
Q2413A (letter) 100 sheets
HP Printing paperHP-brand paper for use with
HP LaserJet printers.HPP1122 (letter)
HP Multipurpose paperHP-brand paper for a variety of uses.HPM1120 (letter)
HP LaserJet Tough paperRobust paper with a satin finish. Paper
will not tear and will withstand the
weather. For documents requiring
durability and longevity.Q1298A (letter)
HP High Gloss laser paperHigh-gloss finish coating on both sides.
Use for brochures, catalogs,
photographs, and whenever a high-
gloss finish is desired.Q2419A (letter) 200 sheets
HP Soft Gloss laser paperSatin finish coating on both sides. 105
g/m2 (28 lb)
Q2415A (letter) 500 sheets
HP Brochure Laser Paper, MatteHigh opacity for two-sided printing with
no show-through, 44 lb.Q6543A (letter) 150 sheets
HP Photo and Imaging Laser Paper,
GlossyHigh-contrast glossy finish, 32 lb.Q6545A (letter) 200 sheets
HP Photo and Imaging Laser Paper,
MatteHigh-contrast matte finish, 52 lb.Q6549A (letter) 100 sheets
HP Presentation Laser Paper, Soft
Gloss Bright white for high contrast, 32 lb. Q6541A (letter) 200 sheets
ENWW
User-replaceable parts 367
 
						

							Supplementary documentation
A printed copy of this user guide is available in the following languages.
Table A-1  User guides
LanguagePart number
EnglishQ6500–90929
Chinese, simplifiedQ6500–90939
CzechQ6500–90930
DutchQ6500–90931
FrenchQ6500–90932
GermanQ6500–90933
HungarianQ6500–90934
ItalianQ6500–90935
KoreanQ6500–90936
PolishQ6500–90937
PortugueseQ6500–90945
RussianQ6500–90938
Spanish, CastilianQ6500–90940
SwedishQ6500–90941
ThaiQ6500–90943
Traditional ChineseQ6500–90942
Turkish Q6500–90944
A printed copy of the Getting started guide is available in the following languages.
Table A-2  Getting started guide
LanguagePart number (HP LaserJet
3050 all-in-one)Part number (HP LaserJet
3052/3055 all-in-one)Part number (HP LaserJet
3390/3392 all-in-one)
ArabicQ6504–90904Q6502–90905Q6500–90905
BulgarianQ6504–90906Q6502–90907Q6500–90907
Chinese, simplifiedQ6504–90907Q6502–90908Q6500–90908
CroationQ6504–90906Q6502–90907Q6500–90907
CzechQ6504–90905Q6502–90906Q6500–90906
DanishQ6504–90903Q6502–90904Q6500–90904
Dutch Q6504–90902 Q6502–90903Q6500–90903
368 Appendix A   Accessories and ordering information ENWW
 
						

							LanguagePart number (HP LaserJet
3050 all-in-one)Part number (HP LaserJet
3052/3055 all-in-one)Part number (HP LaserJet
3390/3392 all-in-one)
EnglishQ6504–90902, Q6504–
90903, Q6504–90904,
Q6504–90905, Q6504–
90906, Q6504–90907Q6502–90903, Q6502–
90904, Q6502–90905,
Q6502–90906, Q6502–
90907, Q6502–90908Q6500–90903, Q6500–
90904, Q6500–90905,
Q6500–90906, Q6500–
90907, Q6500–90908,
English onlyQ6504–90901Q6502–90902Q6500–90902
EstonianQ6504–90904Q6502–90905Q6500–90905
FinnishQ6504–90903Q6502–90904Q6500–90904
FrenchQ6504–90902Q6502–90903Q6500–90903
GermanQ6504–90902Q6502–90903Q6500–90903
GreekQ6504–90903Q6502–90904Q6500–90904
HebrewQ6504–90903Q6502–90904Q6500–90904
HungarianQ6504–90905Q6502–90906Q6500–90906
ItalianQ6504–90902Q6502–90903Q6500–90903
KazakhQ6504–90904Q6502–90905Q6500–90905
KoreanQ6504–90907Q6502–90908Q6500–90908
LatvianQ6504–90904Q6502–90905Q6500–90905
LithuanianQ6504–90904Q6502–90905Q6500–90905
NorwegianQ6504–90903Q6502–90904Q6500–90904
PolishQ6504–90905Q6502–90906Q6500–90906
PortugueseQ6504–90902Q6502–90903Q6500–90903
RomanianQ6504–90906Q6502–90907Q6500–90907
RussianQ6504–90904Q6502–90905Q6500–90905
SlovakQ6504–90905Q6502–90906Q6500–90906
SlovenianQ6504–90906Q6502–90907Q6500–90907
SpanishQ6504–90902Q6502–90903Q6500–90903
SwedishQ6504–90903Q6502–90904Q6500–90904
ThaiQ6504–90907Q6502–90908Q6500–90908
Traditional ChineseQ6504–90907Q6502–90908Q6500–90908
TurkishQ6504–90906Q6502–90907Q6500–90907
Table A-2  Getting started guide (continued)
ENWW Supplementary documentation 369
 
						

							370 Appendix A   Accessories and ordering informationENWW
 
						

							B Service and support
ENWW371
 
						

							Hewlett-Packard limited warranty statement
HP PRODUCTDURATION OF LIMITED WARRANTY
HP LaserJet 3390/3392 all-in-one One year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its  option, either repair or replace products which prove to
be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail  to execute its programming instructions after the date of
purchase, for the period specified above, due to  defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during  the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will  be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund
of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new  in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from  (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the product, or (e) improper site pr\
eparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of  an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific  legal rights and you might also have other rights that
vary from country/region to country/region, state to state, or province to province. HPs limited warranty is valid
in any country/region or locality where HP has a support  presence for this product and where HP has marketed
this product. The level of warranty service you receive may vary according to local standards. HP will not alter
form, fit or function of the product to make it  operate in a country/region for which it was never intended to
function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the  above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
372 Appendix B   Service and support ENWW