HP LaserJet 3050z User Manual
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Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the all-in-one is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action. Alert and warning messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the all-in-one will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement. Alert and warning message tables Table 13-1 Alert and warning messages Control panel messageDescriptionRecommended action 10.0000 Supply errorThe print cartridge is not installed correctly.1.Reinstall print cartridge. 2. Power cycle all-in-one. 3. If the problem is not solved, replace the cartridge. ADF door is openThe ADF lid is open or a sensor is malfunctioning.Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. Try another power source. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Canceled copy. Clear documentThe Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.Remove the jammed item. See Jams occurin the automatic document feeder (ADF) . Then, clear the items in the ADF tray and start over. Canceled scan. Clear documentThe Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.Remove the jammed item. See Jams occur in the automatic document feeder (ADF) . Then, clear the items in the ADF tray and start over. Canceled send. Clear documentThe Cancel button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.Remove the jammed item. See Jams occurin the automatic document feeder (ADF) . Then, clear the items in the ADF tray and start over. Comm. error A fax communication error occurred between the all-in-one and the sender or receiver.Allow the all-in-one to retry sending the fax. Unplug the all-in-one telephone cord from ENWW Control-panel messages 323
Control panel messageDescriptionRecommended action the wall, plug in a telephone, and try making a call. Plug the all-in-one phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Device error. [] to cont.The all-in-one experienced an internal communication error.This is a warning message only. Job output might be affected. Device is busy. Try again laterThe all-in-one is currently in use.Wait for the all-in-one to finish the current job. Doc feeder jam Clear, ReloadA piece of media is jammed in the ADF tray.Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Document feeder mispick. ReloadMedia in the ADF tray was not picked up.Remove the media from the ADF tray, and then reload it. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Engine error press The all-in-one experienced an internal communication error.This is a warning message only. Job output might be affected. Fax delayed – Send memory fullFax memory is full.Cancel the fax by pressing or Cancel . Resend the fax. You might need to send the fax in multiple sections if the error occurs again. Fax is busy Canceled send The fax line to which you were sending a fax was busy. The all-in-one has canceled sending the fax.Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the all-in-one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one phone cord into a jack for another phone line, and then try sending the fax again. Try a different phone cord. Table 13-1 Alert and warning messages (continued) 324 Chapter 13 Troubleshooting ENWW
Control panel messageDescriptionRecommended action If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Fax is busy Redial pendingThe fax line to which you were sending a fax was busy. The all-in-one automatically redials the busy number. See Changing the redial settings . Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax . Make sure that the phone is working by disconnecting the all-in-one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Fax memory full Canceling recv.During the fax transmission, the all-in-one ran out of memory. Only the pages that fit into memory will be printed.Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory. See Deleting faxesfrom memory . Note: Adding a memory DIMM (HP LaserJet 3390/3392 all-in-one only) does not help resolve this issue. Fax memory full Canceling sendDuring the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.Print all received faxes or wait until all pending faxes are sent. Ask the sender to send the fax again. Cancel all fax jobs or clear the faxes from memory. See Deleting faxes from memory . Fax recv. error An error occurred while trying to receive a fax.Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing Start Fax . Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Table 13-1 Alert and warning messages (continued) ENWW Control-panel messages 325
Control panel messageDescriptionRecommended action Make sure that the phone is working by disconnecting the all-in-one, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM), and turn off V.34. Ask the sender to resend the fax. See Setting the fax-error-correctionmode or Changing the V.34 setting . Connect the all-in-one to a different phone line. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Fax Send errorAn error occurred while trying to send a fax.Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Make sure that the phone is working by disconnecting the all-in-one, plugging in a telephone to the phone line, and making a voice call. Connect the all-in-one to a different phone line. Set the fax resolution to Standard instead of the default of Fine. See Changingresolution settings . If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Fit to Page on flatbed onlyThe copy reduce/enlarge feature (called Fit to Page) applies only to copies made from the flatbed scanner.Use the flatbed or select another reduction/ enlargement setting. Group dial not allowed in groupThe speed-dial code that you typed is programmed for a group. Adding a group- dial to another group-dial is not allowed.Add one-touch buttons (programmed as an individual speed dial) or speed-dial codes to a group-dial. Invalid dateAn invalid date was entered, such as June 35.Re-enter the date. Invalid driver Press You are using the incorrect printer driver.Select the printer driver that is appropriate for your all-in-one. Invalid entry Invalid data or response.Correct the entry. Table 13-1 Alert and warning messages (continued) 326 Chapter 13 Troubleshooting ENWW
Control panel messageDescriptionRecommended action Mem. low 1 copy. Press [cancel]The all-in-one completed making one copy. The remaining copies have been canceled because of low memory.Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages. Memory is low Try again laterThe all-in-one does not have enough memory to start a new job.Wait until the current job is finished before starting a new job. Memory is low. Press The all-in-one memory has been almost completely filled.Allow the all-in-one to finish the job, or press to cancel the job. Memory low Only 1 copy madeThe all-in-one does not have enough memory to complete the collated copy job.Break the job into smaller jobs that contain fewer pages. No Dial ToneThe all-in-one could not detect a dial tone.Check for a dial tone on the phone line by pressing Start Fax . Unplug the telephone cord from both the all- in-one and the wall and replug the cord. Make sure that you are using the telephone cord that came with the all-in-one. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one phone cord into a jack for another phone line. See Changing thedetect-dial-tone setting . If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. No document sentThe all-in-one did not scan any pages, or it did not receive any pages from the computer to transmit a fax.Try sending the fax again. No fax answer Redial pendingThe receiving fax line did not answer. The all-in-one attempts to redial after a few minutes.Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the all-in-one continues to redial, unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. No fax answer. Canceled send Attempts to redial a fax number failed, or the “Redial-no answer” option was turned off.Call the recipient to ensure that the fax machine is on and ready. Table 13-1 Alert and warning messages (continued) ENWW Control-panel messages 327
Control panel messageDescriptionRecommended action Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the all- in-one and the wall and replug the cord. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one phone cord into a jack for another phone line. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. No fax detectedThe all-in-one answered the incoming call but did not detect that a fax machine was calling.Allow the all-in-one to retry receiving the fax. Try a different phone cord. Plug the all-in-one phone cord into a jack for another phone line. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. No paper pickup to cont.The all-in-one has failed to pick up a piece of media.Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using. Reload the media in the input tray and press to continue the job. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Page too complex to cont.The all-in-one could not print the current page because of its complexity.Press to clear the message. Allow the all-in-one to finish the job, or press Cancel to cancel the job. Paper jam in (area)The all-in-one has detected a jam in one of the following areas: tray 1, tray 2, optional tray 3, the registration area, or the fuser.Clear the jam from the area indicated on the all-in-one control panel, and then follow the control panel instructions. See Clearingjams. Scanner reserved for PC scanA computer is using the all-in-one to create a scan.Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel. Scanning error Cannot connect The all-in-one cannot transmit scan information to a computer.Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again. Table 13-1 Alert and warning messages (continued) 328 Chapter 13 Troubleshooting ENWW
Control panel messageDescriptionRecommended action Settings clearedThe all-in-one has cleared job settings.Re-enter any appropriate job settings. Unauthorized supply in use/ Unauthorized black (to accept press [ ]A new supply has been installed that is not made by HP. This message is shown until an HP supply is installed or is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non- HP supplies is not covered under HP warranty. To continue printing, press . The first pending job will be cancelled. Table 13-1 Alert and warning messages (continued) ENWW Control-panel messages 329
Critical error messages Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the all-in-one might require service. Critical error message-tables Table 13-2 Critical error messages Control panel messageDescriptionRecommended action 49 ErrorThe all-in-one has experienced an internal embedded software error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 50.x Fuser ErrorThe all-in-one has experienced an internal hardware error.1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. 3. Turn on the power and wait for the all- in-one to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 51 Laser ErrorThe all-in-one has experienced an internal hardware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Use the power switch to turn the all- in-one on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 52 Scanner Error The all-in-one has experienced an internal hardware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Use the power switch to turn the all- in-one on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 330 Chapter 13 Troubleshooting ENWW
Control panel messageDescriptionRecommended action 55.1 ErrorThe all-in-one has experienced an internal hardware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Use the power switch to turn the all- in-one on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 57 Fan ErrorThe all-in-one has experienced a problem with its internal fan.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 79 Error Turn off then on The all-in-one has experienced an internal firmware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If you have recently installed a memory DIMM in the HP LaserJet 3390/3392 all-in- one, turn off the all-in-one, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the all-in-one. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Use the power switch to turn the all- in-one on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Table 13-2 Critical error messages (continued) ENWW Control-panel messages 331
Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. NOTEIf you are having copy problems, see Copy problems . Improving print quality Use the print-quality settings to prevent print-quality problems. Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type. You can change the settings in the all-in-one properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using: ●600 dpi ● Custom: This setting produces the same resolution as the default setting, but you can change the scale patterns. NOTE Changing the resolution can change the formatting of your text. To temporarily change print-quality settings To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print. To change print-quality settings for all future jobs NOTE For Macintosh instructions, see Gaining access to the printer drivers for more information. For Windows 98, Windows 2000, and Windows Me: 1. In the Windows system tray, click Start, select Settings, and then click Printers. 2. Right-click the all-in-one icon. 3. Click Properties (in Windows 2000, you can also click Printing Preferences). 4. Change the settings, and click OK. For Windows XP: 1. In the Windows system tray, click Start, click Control Panel , and then click Printers and Faxes. 2. Right-click the all-in-one icon. 332 Chapter 13 Troubleshooting ENWW