HP LaserJet 3050z User Manual

							9.With both hands, grasp the side of the media  that is most visible (this includes the middle), and
carefully pull it free from the all-in-one.
10. Close the automatic two-sided path door.
ENWW Other: How do I? 263
 
						

							Clear jams from the automatic document feeder (ADF)
Occasionally, media becomes jammed during a fax, copy, or scan job.
You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the
all-in-one control-panel display.
● The ADF input tray is loaded incorrectly or is too full. See 
Loading documents to fax, copy, or
scan
 for more information.
● The media does not meet HP specifications, such as those for size or type. See 
Media
specifications
 for more information.
To clear a media jam from the ADF HP LaserJet 3052/3055/3390/3392 all-in-one
1. Open the ADF cover.
NOTE Verify that any shipping tape inside the ADF has been removed.
2.Remove the jam cleanout part. Using  both hands, lift up on the two handles until the part
unsnaps. Rotate and lift out the cleanout part and set it aside.
3. Lifting the green lever, rotate the pick mechanism until it stays open.
264 Chapter 11   How do I? ENWW
 
						

							4.Gently try to remove the page without tearing it. If  you feel resistance, go to the next step.
5.Open the ADF lid and gently loosen the media by using both hands.
6.When the media is free, gently pull it out in the direction shown.
7.Close the lid to the flatbed scanner.
8.Lower the green lever.
ENWW Other: How do I? 265
 
						

							9.Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part
snaps into place. Install the cleanout part correctly, because future jamming might occur if the
cleanout part is not replaced correctly.
10.Close the ADF lid.
Order new supplies
You can order supplies by using HP ToolboxFX. To order supplies, complete the following steps.
1.Open HP ToolboxFX, and then, in the  Other Links section, click  Order Supplies .
A new browser window appears.
2. Click  Continue .
The browser shows the HP ordering Web site.
3. Complete the ordering process by following the Web site instructions.
266 Chapter 11   How do I? ENWW
 
						

							12 Managing the all-in-one andmaintenance
●Information pages
●
HP ToolboxFX
●
Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)
●
Embedded Web server
●
Managing supplies
●
Cleaning the all-in-one
●
Changing the print cartridge
●
Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one
●
Changing the automatic document feeder (ADF) pickup roller and load arm assembly
(HP LaserJet 3052/3055/3390/3392 all-in-one)
ENWW 267
 
						

							Information pages
Information pages reside within the all-in-one memory. These pages help to diagnose and solve
problems with the all-in-one.
NOTEIf the all-in-one language was not correctly  set during installation, you can set the
language manually so the information pages print in one of the supported languages. Change
the language by using HP ToolboxFX. See 
HP ToolboxFX .
Demo page
To print the Demo page, complete the following steps.
1.On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Reports, and then press 
.
3. Use the  < or the  > button to select  Demo page, and then press 
.
You can also view this page from HP ToolboxFX.
Usage page
The Usage page shows usage statistics, such as the number of copies made from the flatbed
scanner or the automatic document feeder, the number  of faxes sent or received, the number of
pages printed, or the number of pages jammed in the automatic document feeder.
You can print a Usage page from the all-in-one or  HP ToolboxFX. To print a usage page from the all-
in-one, complete the following steps:
1. On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Reports, and then press 
.
3. Use the  < or the  > button to select  Usage page, and then press 
.
Configuration page
The Configuration page lists the current settings and  properties of the all-in-one. You can print a
Configuration page from the all-in-one or HP ToolboxFX . To print the Configuration page from the all-
in-one, complete the following steps.
1. On the all-in-one control panel, press  Menu.
2. Use the  < or the  > button to select  Reports, and then press 
.
3. Use the  < or the  > button to select  Config report, and then press 
.
268 Chapter 12   Managing the all-in-one and maintenance ENWW
 
						

							1.Product Information . This section contains basic information about the all-in-one, such as the
product name and the serial number.
2. Memory . This section lists memory-related information, such as the total memory that is
installed.
3. Paper Settings . This section lists information about the media type for each tray and about the
type settings for all the  media that the all-in-one supports.
4. Copy Settings . This section lists the all-in-one default copy settings.
5. Product Settings . This section lists information that is gathered during software installation,
including the language and the company name.
6. Installed Personalities and Options . This section contains information about optional items
that might be installed, such as a DIMM.
7. Print Settings . This section contains information about all-in-one settings that are configured in
the printer driver or in HP ToolboxFX.
8. Status Log . This section contains information about all-in-one errors.
A second page also prints. On that page, the  Fax Settings section provide details about the all-in-
one fax settings.
ENWW Information pages 269
 
						

							Supplies Status page (HP LaserJet 3390/3392 all-in-one)
The Supplies Status page lists the remaining life of the HP print cartridge. It also lists the estimated
pages remaining, the number of pages printed, and other supplies information. You can print a
Supplies Status page from the all-in-one or HP ToolboxFX . To print from the all-in-one, complete the
following steps.
1. On the control panel menu, press  Menu.
2. Use the  < or the  > button to select  Reports, and then press 
.
3. Use the  < or the  > button to select  Supplies Status , and then press 
.
NOTESupplies information is also available through the HP ToolboxFX.
hpLaserJet3390
1
2
3
1. Print-cartridge area . This area contains a section for each of the print cartridges and provides
information about HP print cartridges. This information  includes the part number for each print
cartridge, whether each print cartridge is low, and the life remaining for each print cartridge
expressed as a percentage, as a graphic, and as the estimated number of pages remaining.
This information might not be provided for non-HP supplies. In some cases, if a non-HP supply
is installed, an alert message appears instead.
2. Ordering Information . This section contains basic information about how to order new
HP supplies. See 
Checking status and ordering supplies (HP LaserJet 3390/3392 all-in-one only) .
3. Recycling Information . This section contains a link to the Web site that you can visit for
information about recycling. See 
Replacing and recycling supplies .
270 Chapter 12   Managing the all-in-one and maintenance ENWW
 
						

							Network configuration page
The network configuration page lists the all-in-one network settings.
You can print a network configuration page from the all-in-one control or HP ToolboxFX. To print
from the all-in-one, complete the following steps:
1.On the all-in-one control panel, press 
.
2. Use the  < or the  > button to select  Reports, and then press 
.
3. Use the  < or the  > button to select  Network config. , and then press 
.
Fax logs and reports
For information about fax logs and reports, see Fax logs and reports.
ENWW Information pages 271
 
						

							HP ToolboxFX
HP ToolboxFX is a Web-based program that you can use to complete the following tasks:
●Check the all-in-one status.
● Configure the all-in-one settings.
● View troubleshooting information.
● View online documentation.
You can view HP ToolboxFX when the all-in-one is  directly connected to your computer or when it is
connected to the network. You must perform  a typical software installation to use HP ToolboxFX.
NOTEHP ToolboxFX is not supported for Windows  98 SE or Macintosh operating systems.
To use HP ToolboxFX, you must have TCP/IP protocol installed on your computer.
NOTE You do not have to have Internet  access to open and use HP ToolboxFX.
To view HP ToolboxFX
Open HP ToolboxFX in one of these ways:
●In the Windows system tray or on
 your desktop, double-click the HP ToolboxFX icon.
● On the Windows 
Start menu, click  Programs (or All Programs  in Windows XP), click  HP, click
HP LaserJet 3050/3052/3055/3390/3392 all-in-one, and then click  HP ToolboxFX.
The HP ToolboxFX software contains the following sections:
●
Status
●
Alerts
●
Fax
●
Help
●
System settings
●
Print settings
●
Network settings
272 Chapter 12   Managing the all-in-one and maintenance ENWW