HP DeskJet F2280 User Manual

							Make sure you have the following materials available: 
• Lint-free cloth, or any soft material that will not come apart or leave fibers. 
• Distilled, filtered, or bottled water. 
To clean the rollers 
1. Turn off the product and remove the power cord. 
2. Remove the rear access door.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess 
water from it. 
4. Clean the rubber rollers to remove any dust or dirt buildup. 
5. Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Plug the power cord back in, and turn on the product. 
7. Try to print again. 
Cause: The rollers were dirty and needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: If you have completed all of the steps provided in the previous solutions, 
contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: Your product needs servicing.
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							Paper jam or misfeed 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams 
Cause: The HP All-in-One had a paper jam.
Paper mismatch 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•Set the paper type for printing 
•Choose papers for printing and copying 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Wrong paper width 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see: 
•Set the paper type for printing 
•Choose papers for printing and copying 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Power and connection messages
The following is a list of power- and connection-related error messages: 
•HP All-in-One not found 
•Communication test failed 
•Improper shutdown 
•Two-way communication lost
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							HP All-in-One not found 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see:
After setting up the product, it does not print 
Cause: This error applies only to USB-connected devices. The USB cable was not 
plugged in properly.
Communication test failed 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the product is turned on 
•Solution 2: Make sure the product is connected to the computer 
Solution 1: Make sure the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
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							Solution 2: Make sure the product is connected to the computer 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occur. Make sure the USB cable is connected to the HP All- 
in-One and the computer as shown below.
For more information, see:
After setting up the product, it does not print 
Cause: The computer was not communicating with the product.
Improper shutdown 
Solution: Press the On button located on the control panel of the product to turn 
the product on and off. 
Cause: The last time the product was used, it was not turned off properly. If the 
product is turned off by turning off the switch  on a power strip or by using a wall switch, 
the product can be damaged.
Two-way communication lost 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the product is turned on 
•Solution 2: Make sure the product is connected to the computer 
Solution 1: Make sure the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product.
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							Cause:The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the product is connected to the computer
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see:
After setting up the product, it does not print 
Cause: The product was not connected to the computer.
Print cartridge messages
The following is a list of print cartridge error messages: 
•Non-HP cartridges installed 
•Previously used genuine HP cartridges installed
•Original HP ink has been depleted 
•Low on ink 
•Printing in ink-backup mode 
•The print carriage is stalled 
•Need alignment or alignment failed
•Print cartridge is missing, incorrectly installed, or not intended for your product
•Print cartridges missing or not detected 
•Incompatible print cartridges
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							•Print cartridges in wrong slot 
•Print cartridge problem 
Non-HP cartridges installed 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
HP recommends that you use genuine HP print cartridges. Genuine HP print 
cartridges are designed and tested with HP printers to help you easily produce great 
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit 
For more information, see:
Replace the print cartridges 
Cause: The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridges installed 
Solution: Check the print quality of the current print job. If it is satisfactory, follow 
the prompts on the computer screen to continue. 
Ink levels might not be available for the indicated print cartridges. Ink level warnings 
and indicators provide estimates for planning purposes only. When you receive a low- 
ink warning message, consider having a replacement cartridge available to avoid 
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable. 
Cause: A genuine HP print cartridge was previously used in another printer.
Original HP ink has been depleted 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
Ink levels might not be available for the indicated print cartridges. Ink level warnings 
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid 
possible printing delays. You do not need to replace the print cartridges until print 
quality becomes unacceptable.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be 
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
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							www.hp.com/go/anticounterfeit 
For more information, see:
Replace the print cartridges 
Cause: The original HP ink in the indicated print cartridges was depleted.
Low on ink 
Solution: Ink levels might not be available for the indicated print cartridges. Ink level 
warnings and indicators provide estimates for planning purposes only. When you 
receive a low-ink warning message, cons ider having a replacement cartridge 
available to avoid possible printing delays. You do not need to replace the print 
cartridges until print quality becomes unacceptable. 
For HP product return and recycling information, visit us at: www.hp.com/recycle . 
Cause: The indicated print cartridges were estimated to be low on ink and might 
need to be replaced soon.
Printing in ink-backup mode 
Solution: If you receive the ink-backup mode message and two print cartridges are 
installed in the product, verify that the protective piece of plastic tape has been 
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the device cannot detect that the print cartridge is installed.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
For more information, see Use ink-backup mode . 
Cause: When the product detected that only one print cartridge is installed, ink- 
backup mode is initiated. This printing mode lets you print with a single print cartridge, 
but it slows the product and affects the quality of printouts.
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							The print carriage is stalled 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Print a self-test report 
•Solution 2: Clear the print carriage 
•Solution 3: Check the power source 
Solution 1: Print  a self-test report 
Solution: Print a self-test report to see if the product can print. 
To print a self-test report 
1. Load letter or A4 unused plain white paper into the input tray. 
2. Press and hold the Cancel button and then press the Start Copy Color button. 
The product prints a self-test report, which might indicate the source of the printing 
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are 
complete. 
• If more than a few lines in a pattern are broken, this might indicate a problem 
with the nozzles. You might need to clean the print cartridges. 
• If the black line is missing, faded, streaked, or shows lines, this might indicate 
a problem with the black or photo print cartridge in the right slot. 
• If any of the color lines are missing, faded, streaked, or show lines, this might 
indicate a problem with the tri-color print cartridge in the left slot. 
Cause: The error was false. 
If this did not solve the issue, try the next solution.
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							Solution 2: Clear the print carriage 
Solution: Remove any objects, such as paper, that are blocking the print carriage. 
Then reset the product. 
To clear the print carriage 
1. Make sure the product is on. 
2. Open the print cartridge door. 
The print carriage should move to the center of the product. If the print carriage 
does not move to the center, turn the product off, and then on.
3. Make note of where the print carriage is stuck and look for jammed paper. 
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper. 
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the right side 
a . Check for any paper or object that might be restricting the print carriage. 
b . Move the print carriage all the way to the left side. 
c . Check the paper path all the way to the right side and remove any paper still 
in the product. 
If the print carriage is stuck on the left side 
a . Check for any paper or object that may be restricting the print carriage. 
b . Move the print carriage all the way to the right side. 
c . Check the paper path all the way to the left side and remove any paper still 
in the product. 
If the print carriage is stuck in the middle 
a . Check for any paper or object that may be restricting the print carriage. 
b . Move the print carriage all the way to the left side. 
c . Check the paper path all the way to the right side and remove any paper still 
in the product. 
d . Move the print carriage all the way to the right side. 
e . Check the paper path all the way to the left side and remove any paper still 
in the product.
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							4.Close the print cartridge door. 
5. Check for a paper jam in the rear access door. 
To check for a paper jam in the rear access door 
a . Press in the tab on the rear access door to release the door. Remove the door 
by pulling it away from the product.
b . Check for any paper still in the product. Gently pull any paper out of the rollers. 
c . Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Do one of the following, depending upon the state of the product: 
•If the  On button light is on and steady, print a self-test report. If you can print 
a self-test report, the carriage is no longer jammed. 
For more information, see Print a self-test report . 
• If the  On button light is not on or is flashing and the print carriage is still stalled, 
proceed to the next solution. 
7. Disconnect and reset the product. 
To disconnect and reset the product 
a . Make sure the product is turned on. 
b . Press the On button to turn off the product. 
c . Disconnect the power cord from the back of the product. 
d . Reconnect the power cord to the back of the product. 
e . Press the On to turn on the product. 
Cause: The print carriage was blocked by a paper jam. 
If this did not solve the issue, try the next solution.
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