HP DeskJet F2280 User Manual

							Solution 4: Clean the glass 
Solution: Clean the glass and lid backing. 
For more information, see: 
•Clean the lid backing 
•Clean the glass 
Cause: Debris might be stuck on the glass or on the back of the document lid; this 
causes poor copy quality and slows down processing. 
If this did not solve the issue, try the next solution.
Solution 5: Clean the print cartridges 
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges. 
For more information, see: 
•Print cartridge troubleshooting 
•Print a self-test report 
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is smudged or unclear.
NOTE:There is no problem with the ink supplies and replacing the print cartridges 
is unnecessary.
TIP: After reviewing the solutions in this section, you can go to HPs support Web 
site to see if there is additional troubleshooting help. For more information, go to:
www.hp.com/support .
•Solution 1: Check the print settings 
•Solution 2: Check the resolution of the image
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							Solution 1: Check the print settings 
Solution: Check the print settings. 
• Check the paper type setting to make sure it matches the type of paper loaded in 
the input tray. 
• Check the quality setting. Use a higher quality setting to increase the amount of 
ink used for printing. 
For more information, see: 
•Set the paper type for printing 
•Change the print speed or quality
•Print using Maximum dpi 
•Change copy speed 
Cause: The paper type or print quality settings were set incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Check the resolution of the image
Solution: Check the resolution of the image. If you are printing a photo or graphic, 
and the resolution is too low, it will be blurry or fuzzy when printed. 
If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when 
printed. 
Cause: The resolution of the image was low.
Printouts have vertical streaks 
Refer to this section if your printout has a lines, streaks, or marks on it that run up- 
and-down or lengthwise down the page.
NOTE: There is no problem with the ink supplies and replacing the print 
cartridges is unnecessary.
Solution: HP recommends that you use HP Premium Papers or any other paper 
type that is appropriate for the product. 
Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Premium Plus Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you 
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print 
cartridges is unnecessary.
For more information, see: 
•Recommended papers for printing and copying 
•Information on paper
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							Cause:The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page. 
•Solution 1: Make sure the paper is loaded correctly 
•Solution 2: Make sure only one type of paper is loaded 
•Solution 3: Check  the rear access door 
Solution 1: Make sure the paper is loaded correctly 
Solution: Make sure the paper is loaded correctly. 
For more information, see:
Load full-size paper
Cause: The paper was not feeding properly or was not loaded correctly. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time. 
Cause: More than one type of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 3: Check the rear access door 
Solution: Make sure the rear access door is securely installed. 
Cause: The rear access door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout. 
•Solution 1: Print on a page of plain paper 
•Solution 2: Wait while the ink dries 
Solution 1: Print on a page of plain paper 
Solution: Print one or several pages of plain paper to soak up any excess ink in 
the product. 
To remove excess ink using plain paper 
1. Load several sheets of plain paper in the input tray. 
2. Wait five minutes.
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							3.Print a document with little or no text. 
4. Check the back of the paper for ink. If there is still ink on the back of the paper, 
try printing on another page of plain paper. 
Cause: Ink accumulated inside the product, where the back of the paper rests 
during printing. 
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try 
the print job again. 
Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray 
Solution: 
Do one of the following: 
• If the product is out of paper or there are only a few sheets remaining, load more 
paper in the input tray. 
• If there is paper in the input tray: 
• Remove the stack of paper from the input tray and verify that all the paper in 
the input tray is the same size and type. 
• Replace any paper that is ripped, dusty, wrinkled, or bent. 
If the paper is curled, uncurl the paper by gently bending it in the opposite 
direction of the curl or replace the paper. 
• Tap the stack of paper on a flat surface to align the edges.
• Verify that the stack of paper contains between 10 and 25 sheets of paper. 
• Reload the paper into the input tray. 
Follow the prompts on the display to continue.
Cause: There was not enough paper in the input tray.
The text edges are jagged 
Try the following solutions if the text in your printouts is not sharp and the edges are 
rough.
NOTE: There is no problem with the ink supplies and replacing the print 
cartridges is unnecessary.
Solution: Use TrueType or OpenType fonts to ensure that the product is able to 
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. 
Some software applications offer custom fonts that have jagged edges when enlarged 
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
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							Cause:The font was a custom size.
Print troubleshooting
Use this section to solve these printing problems: 
•Envelopes print incorrectly 
•Borderless printing produces unexpected results
•The product is not responding
•The product prints meaningless characters
•Nothing happens when I try to print
•The pages in my document came out in the wrong order
•The margins are not printing as expected
•Text or graphics are cut off at the edge of the page
•A blank page came out while printing
•Ink is spraying the inside of the HP All-in-One when I print a photo
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Reload the envelopes in the input tray 
•Solution 2: Load a different type of envelope 
Solution 1: Reload the envelopes in the input tray 
Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Cause:A stack of envelopes was loaded incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Load a different type of envelope
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps 
or windows.
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							Cause:The wrong type of envelope was loaded.
Borderless printing produces unexpected results
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Print from th e HP Photosmart Software 
•Solution 2: Use the appropriate media 
Solution 1: Print from th e HP Photosmart Software 
Solution: Try printing the image from the photo imaging software that came with 
the product. 
Cause: Printing a borderless image from a non-HP software application produced 
unexpected results. 
If this did not solve the issue, try the next solution.
Solution 2: Use the appropriate media
Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Premium 
Plus Photo Papers with a tear-off tab. When you remove the tear-off tab, the printed 
image is borderless and extends to the edges of the paper. 
For more information, see:
Print a borderless image
Cause: Use of inappropriate media.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Wait for the product to finish other tasks 
•Solution 2: Check for a paper jam 
•Solution 3: Load more paper in the input tray 
•Solution 4: Check for  a print carriage stall 
•Solution 5: Check the cable connections to the product
•Solution 6: Make sure that the product is turned on 
•Solution 7: Restart the product 
•Solution 8: Check the print driver status 
•Solution 9: Check the print queue for canceled jobs
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							Solution 1: Wait for the product to finish other tasks 
Solution: If the product is performing another task such as copying or scanning, 
your print job will be delayed until the product completes the current task. 
Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the product, check your computer to see if there are any
messages. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 2: Check for a paper jam
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
Solution 3: Load more  paper in the input tray 
Solution: Load paper in the input tray. 
For more information, see:
Load full-size paper 
Cause: The product was out of paper. 
If this did not solve the issue, try the next solution.
Solution 4: Check for a print carriage stall
Solution: Turn off the product, open the print cartridge door, and remove any 
objects that are blocking the print carriage (including any packing materials), and then 
turn on the product.
For more information, see:
The print carriage is stalled
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							Cause:The print carriage has stalled. 
If this did not solve the issue, try the next solution.
Solution 5: Check the cable connections to the product
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Try the following:
If the connections are secure, and nothing has printed several minutes after you sent 
a print job to the product, check the status of the product. In the HP Photosmart
Software, click  Settings, and then click Status. 
For more information, see:
After setting up the product, it does not print
Cause: The computer was not communicating with the product. 
If this did not solve the issue, try the next solution.
Solution 6: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 7: Rest art the product 
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and  then press the On button to turn on the product.
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							Cause:The product experienced an error. 
If this did not solve the issue, try the next solution.
Solution 8: Check the print driver status
Solution: The printer driver status might have changed to either offline or stop 
printing . 
To check the printer driver status 
1. In the HP Solution Center, click the Settings tab. 
2. Click Status. 
If the status is  Offline or Stop printing, change the status to Ready. 
Cause: The status of the printer driver has changed. 
If this did not solve the issue, try the next solution.
Solution 9: Check the print queue for canceled jobs
Solution: A print job might remain in the queue after it has been cancelled. The 
cancelled print job jams the queue and prevents the next print job from printing. 
From your computer, open the printer folder and see if the cancelled job remains in 
the print queue. Try to delete the job from  the queue. If the print job remains in the 
queue, try one or both of the following: 
• Disconnect the USB cable from the product, restart the computer, and then 
reconnect the USB cable to the product. 
• Shut down the product, restart the computer, and then restart the product. 
Cause: A deleted print job was still in the queue.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Restart the product and your computer 
•Solution 2: Try printing another document 
Solution 1: Restart the product and your computer 
Solution: Turn off the product and your computer for 60 seconds, then turn them 
both on and try printing again. 
Cause: The memory in the product was full. 
If this did not solve the issue, try the next solution.
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							Solution 2: Try printing another document 
Solution: Try printing another document from the same software application. If this 
works, then try printing a previously saved  version of the document that is not corrupt. 
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the product is turned on 
•Solution 2: Wait for the product to finish other tasks 
•Solution 3: Make sure that the product is the selected printer 
•Solution 4: Check the cable connections to the product
•Solution 5: Load more paper in the input tray 
•Solution 6: Check for a paper jam 
•Solution 7: Check for  a print carriage stall 
Solution 1: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Wait for the pr oduct to finish other tasks 
Solution: If the product is performing another task such as copying or scanning, 
your print job will be delayed until the product completes the current task. 
Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the product, check the product display to see if there are any 
messages. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure that the product is the selected printer 
Solution: Make sure the product is the selected printer in your software application.
TIP:You can set the product as the default printer to ensure that the printer is 
automatically  selected when you select Print in the File menu of your different 
software applications.
Cause: The product was not the selected printer.
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