HP DeskJet F2280 User Manual

							•Solution 7: Scan with Windows Image Acquisition (WIA) 
•Solution 8: Disable the Lexbces service
•Solution 9: Run the Scan Diagnostic utility 
•Solution 10: Install a patch 
•Solution 11: Check the USB chipset and controller
•Solution 12: Uninstall the software and reset the product 
Solution 1: Uninstall and reinstall the software 
Solution: Verify that the software was installed correctly. Open the HP Solution 
Center and verify that all the icons and buttons are present. 
If the appropriate icons and buttons for your product (such as  Make Copies) do not 
appear, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the application files from your hard 
drive. Make sure to remove them properly using the uninstall utility provided with the
software. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu 
(click  Programs or All Programs, HP, Deskjet F2200 All-In-One series, 
Uninstall ).
1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. 
If you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/ 
Remove . 
Follow the onscreen  instructions. 
3. Disconnect the product from your computer. 
4. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start 
the Setup program. 
6. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete. 
If this did not solve the issue, try the next solution.
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							Solution 2: Refresh the Windows Device Manager 
Solution: Refresh the Windows Device Manager. 
To refresh the Windows Device Manager 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Double-click Universal Serial Bus Controllers. 
4. Click USB Composite Device, click Action, and then click Uninstall. 
If a screen appears to confirm the deletion, confirm the deletion. 
5. Disconnect the USB cable from the product. 
6. Wait a few seconds, and then reconnect the cable. 
This should restart the Windows device detection (Plug and Play). A  New 
Hardware found screen  might appear. 
7. Click Next through all of the screens that appear in the Wizard to install the USB 
Composite Device. 
8. Click Finish to finish the installation. 
9. Try to scan again. 
10. If these steps do not resolve the problem, try using a different USB cable to 
connect the product to the computer. 
Cause: Communication problems between the product and the USB controller 
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. 
If this did not solve the issue, try the next solution.
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							Solution 3: Check the Digital Imaging Monitor 
Solution: Verify that the Digital Imaging Monitor is running. 
To check that the Digital  Imaging Monitor is running 
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right 
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer. 
3. After the computer restarts, try to scan again. 
Cause: The Digital Imaging Monitor was not running. 
If this did not solve the issue, try the next solution.
Solution 4: Check the status of the product 
Solution: Check the status of the product in the HP Solution Center. 
To check the status of the product 
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP 
Solution Center . 
2. Verify that the product is listed in the Select Device area or that the appropriate 
tab is selected. 
3. Click Status. 
If the product is working properly, a message appears indicating your product is 
ready. 
4. If you receive a Disconnected error message, then check whether there is 
another instance or another tab for the product with a copy number included, such
as HP Deskjet F2200 All-in-One series 2.
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							5.Select the second instance of the product and repeat steps 2 through 4. 
6. Try to scan again. 
Cause: There might have been two instances of the product connected to the 
HP Solution Center. 
If this did not solve the issue, try the next solution.
Solution 5: Check the power supply
Solution: Check the power supply. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
2. Make sure the product is turned on. 
3. If the product is not receiving electrical power, connect it to another power outlet. 
4. Turn off the product and reset it by disconnecting the power cord. 
5. Wait 5 seconds, and plug in the power cord. 
6. Turn on the product. 
7. Try to scan again. 
Cause: The product was not properly connected to a power supply or needed to be 
reset. 
If this did not solve the issue, try the next solution.
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							Solution 6: Check the USB cable connection 
Solution: Check USB connection between the product and the computer. 
To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try turning off the hub and 
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer. 
• If the USB cable is connected to a docking station for a laptop, disconnect the 
cable from the docking station and connect it directly to the computer. 
• If the USB cable is directly connected to the computer, try plugging it into 
another USB port on the computer. 
5. If there are other USB devices connected to the computer, disconnect the other 
devices, except for the  keyboard and the mouse. 
6. Check the USB cable to make sure it is functioning properly.
NOTE:If you are using an older cable, it might not be working properly. Try 
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
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							7.If another USB cable is available, try using that one instead. 
8. Restart the computer. 
9. After the computer restarts, try to scan again. 
Cause: The product was not properly connected to the computer. 
If this did not solve the issue, try the next solution.
Solution 7: Scan with Windows Image Acquisition (WIA) 
Solution: Try scanning with Windows Image Acquisition (WIA) instead of the 
HP Solution Center. 
To scan using WIA 
1. Make sure the product is turned on. 
2. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
The USB icon on the cable faces up when the cable is properly connected. 
3. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
4. On the Windows taskbar, click Start, click Programs or All Programs, and then 
click  Accessories. 
5. Click Imaging. 
6. From the Imaging application, click File and then click Select Device. 
7. Select the product from the TWAIN source list. 
8. Click File, and then click Scan New. 
Imaging for Windows will scan from the product using TWAIN software instead of 
the HP Solution Center. 
Cause: If you could scan using WIA, this indicates that there was a problem with 
the HP Solution Center. You can continue to use WIA to scan, or try the next solution.
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							If you could not scan using WIA, try the next solution.
Solution 8: Disable the Lexbces service 
Solution: Check if the Lexbces service is started, and disable it. 
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer 
where product is installed, the HP software might not scan because the  Lexbces 
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you 
do not, try the next solution .
To check for and disable the service 
1. Log into Windows as an Administrator. 
2. Press the Ctrl + Alt + Delete to open the Task Manager. 
3. Click the Processes tab. 
4. If the Lexbceserver service is listed in the Image Name list, disable it. 
To disable the service 
a . On the Windows taskbar, click Start, right-click My Computer, and then click 
Manage . 
The  Computer Management appears. 
b . Double-click Services and Applications, and then double-click Services. 
c . In the right pane, right-click Lexbceserver, and then click Properties. 
d .On the General tab, in the Service status area, click Stop. 
e .From the Startup type drop-down menu, select Disabled, and then click 
OK . 
f . Click OK to close the dialog box. 
5. Back up the Registry. 
To back up the Registry 
a . On the Windows taskbar, click Start. 
b . Depending on your operating system, do one of the following: 
• Windows Vista: In  Start Search, type regedit, and then press Enter. 
When the User Account Control dialog box appears, click  Continue. 
• Windows XP: Click  Run. When the Run dialog box appears, type 
regedit , and then press Enter. 
• Windows 2000: Click  Registry, and then click Export Registry 
The  Registry Editor appears.
c. In the Registry Editor, select My Computer. 
d .With My Computer highlighted, click File, and then click Export. 
e . Browse to a storage location that is easy for you to remember; for example: 
My Documents  or Desktop. 
f . In the Export Range area, select All.
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							g. Enter a filename for the backed up Registry. 
HP suggests naming the file with the current date; for example: Registry 
Backup 04_01_07. 
h . Click Save to save the Registry. 
6. Edit the registry. 
To edit the Registry 
a . Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet 
\Services\Spooler  Registry key. 
Details of the Registry key appears on the pane to the right. 
b . Check the DependOnService data string (in the pane on the right) to see if 
lexbces  is listed in the Data column. 
c .If the Data column contains lexbces, right-click DependOnService and 
select  Modify. 
Do one of the following:
• If you see only  lexbces, but not RPCSS, delete lexbces and enter 
RPCSS . 
• If you see both  lexbces and RPCSS, delete only lexbces and keep 
RPCSS . 
d . Click OK. 
7. Restart the computer, and then try to scan again. 
If you can scan successfully, then procee d with the next step to restart the 
Lexbcserver  service.
NOTE:Restarting the service enables the normal functionality of the 
Lexmark or Dell devices with out affecting HP software.
8.Restart the Lexbcserver service. 
To restart the service 
a . On the Windows taskbar, click Start, right-click My Computer, and then click 
Manage . 
The  Computer Management screen appears. 
b . Double-click Services and Applications, and then double-click Services. 
c . In the right pane, right-click Lexbceserver, and then click Properties. 
d .On the General tab, in the Service status area, click Start. 
e .From the Startup type drop-down menu, select Automatic, and then click 
OK . 
f . Click OK to close the dialog box. 
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-in- 
one, or Dell all-in-one, caused a scan communication error. 
If this did not solve the issue, try the next solution.
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							Solution 9: Run the Scan Diagnostic utility 
Solution: Download and run the Scan Diagnostic utility to find and correct 
problems with your product. 
To download and run the Scan Diagnostic utility 
1. Go to: www.hp.com and click Software and driver downloads. 
2. Select Download drivers and software (and firmware). 
3. Type your product name and model number in the field provided, and then press 
Enter . 
4. Select the operating system of your computer where the HP software is installed. 
5. Go to the Utility section and download the HP Scan diagnostic utility. 
6. Try to scan. 
If an error condition is identified with any of the HP software components, a red 
X is displayed next to the component. If there is no error condition, a green check 
mark is displayed next to the component. The utility is equipped with a  Fix button 
to correct the error conditions. 
Cause: There was a problem with the connections between the product and the 
computer. 
If this did not solve the issue, try the next solution.
Solution 10: Install a patch
Solution: Download and install the unexpected internal error and 
communications failure  patch. 
This patch resolves the  An unexpected internal error has occurred error and other 
communication failures with the product. 
To install the patch 
1. Go to: www.hp.com and click Software and driver downloads. 
2. Select Download drivers and software (and firmware). 
3. Select the operating system of your computer where the HP software is installed. 
4. Go to the Patch section and download the HP Image zone/photo and imaging 
unexpected internal error and communications failure patch . 
5. Double-click the patch to install it on the computer. 
6. Try to scan. 
Cause: You needed to install the unexpected internal error and 
communications failure  patch. 
If this did not solve the issue, try the next solution.
Solution 11: Check the USB chipset and controller
Solution: Check the USB chipset and controller. 
Scan communication errors can occur because of compatibility issues with USB 
chipsets installed on the  computer. This can be caused by a mismatch in the
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							handshake timing between HP device chipset and certain types of USB chipsets on 
the computer. 
To check the USB chipset and controller 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 
4. Check if you have one of the following chipsets listed: 
• SIS 7001 USB host controller 
• ALI chipsets 
• NEC universal host controllers 
• Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing 
communication issues while trying to scan, follow the steps below to resolve 
the issue.
5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the 
computer, except the mouse or keyboard. 
6. Reconnect the USB cable to the USB port on the back of the product. 
7. Reconnect the other end of the USB cable to a USB port on your computer.
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