HP DeskJet F2280 User Manual

							Cause:The original was placed incorrectly on the glass. 
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels in the print cartridges
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem, 
print a self-test report to determine if there is a problem with the print cartridges. If the 
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges. 
For more information on  print cartridges, see Print cartridge troubleshooting. 
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Resize the image 
•Solution 2: Use photo paper 
Solution 1: Resize the image 
Solution: When you make a borderless copy of a very small original, the product 
enlarges the original up to a maximum percentage. This might leave white space 
around the edges. (The maximum percentage varies by model.) 
Depending on the size of the borderless copy you are trying to make, the minimum 
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy. 
If you want to make a borderless copy of a very small original, scan the original into 
the computer, resize the image, and then print a borderless copy of the enlarged 
image. 
Cause: You were trying to make a borderless copy of a very small original. 
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper 
Solution: Use photo paper with a tear-off tab to make borderless copies.
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							Cause:You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
Use this section to solve these scan problems: 
•Scan halts 
•Scan fails
•Scanned image is blank 
•Scanned image is incorrectly cropped 
•Scanned image has incorrect page layout 
•Text format is incorrect 
•Scanned image shows dotted lines instead of text
•Text is incorrect or missing 
Scan halts 
Solution: Turn off the computer and then turn it back on. 
If this does not work, try changing the scan to a lower resolution in the software.
Cause: The computer system resources may have been low.
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure your computer is turned on 
•Solution 2: Make sure your computer is connected to the product by a USB cable 
•Solution 3: Make sure the HP Photosmart Software is installed on your computer
•Solution 4: Make sure the HP Photosmart Software is running on your computer 
•Solution 5: Make sure you have sufficient computer memory 
Solution 1: Make sure your computer is turned on 
Solution: Turn on your computer. 
Cause: The computer was not turned on. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure your computer is connected to the product by a USB cable
Solution: Connect your computer to the product with a standard USB cable. 
For more information, see the Setup Guide.
Cause: Your computer was not connected to the product by a USB cable.
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							If this did not solve the issue, try the next solution.
Solution 3: Make sure the HP Photosmart Software is installed on your computer 
Solution: Insert the product installation CD and install the software. 
For more information, see the Setup Guide.
Cause: The HP Photosmart Software was not installed on your computer. 
If this did not solve the issue, try the next solution.
Solution 4: Make sure the HP Photosmart Software is running on your computer
Solution: Open the software you installed with the product and try scanning again.
NOTE:To check to see whether the software is running, right-click on the HP 
Digital Imaging Monitor  icon in the system tray at the far right of the Windows 
taskbar. Pick a devi ce in the list, and then click Display Status.
Cause:The HP Photosmart Software was not running on your computer. 
If this did not solve the issue, try the next solution.
Solution 5: Make sure you have sufficient computer memory
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such as screen savers and virus checkers. If you turn off your
virus checker, remember  to turn it back on after you finish your scan.
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							If this problem occurs frequently, or if you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the 
user guide that came with your computer for more information. 
Cause: Too many applications were running on your computer. These applications 
occupied your computer memory.
Scanned image is blank 
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped 
Solution: The autocropping feature in the software crops anything that is not part 
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all. 
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout 
Solution: Turn off autocropping in the software to retain the page layout. 
Cause: The automatic cropping feature in the software was changing the page 
layout.
Text format is incorrect 
Solution: Some applications cannot handle framed text formatting. Framed text is 
one of the scan document settings in the  software. It maintains complex layouts, such 
as multiple columns from a newsletter, by pu tting the text in different frames (boxes) 
in the destination application.  In the software, select the correct format so that the 
scanned text layout and formatting are retained. 
Cause: The scan document settings were incorrect.
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							Scanned image shows dotted lines instead of text 
Solution: Make a black-and-white copy of the original and then scan the copy. 
Cause: If you used the Text image type to scan text that you plan to edit, the 
scanner might not recognize color text. The  Text image type scans at 300 x 300 dpi, 
in black and white. 
If you are scanning an original that has graphics or artwork surrounding the text, the 
scanner might not recognize the text.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the brightness is set appropriately in the software 
•Solution 2: Make sure that the glass and the back of the document lid are clean 
•Solution 3: Make sure that the scan document settings are set to the correct optical
character recognition (OCR) language 
Solution 1: Make sure that the brightness is set appropriately in the software 
Solution: Adjust the brightness in the software, and then rescan the original. 
To adjust the brightness 
1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the 
Tools  panel. 
2. Adjust the brightness indicators. 
Cause: The brightness was not set correctly in the software. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the glass and the back of the document lid are clean
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe 
the glass and the back of the document lid. 
For more information, see:
•Clean the lid backing 
•Clean the glass 
Cause: The glass and the back of the document lid were not clean. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure that the scan document settings are set to the correct optical 
character recognition (OCR) language 
Solution: Select the correct OCR language in the software.
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							NOTE:If you are using the HP Photosmart Software, the Optical Character 
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under the 
Custom  installation options.
See the documentation that came with Readiris, or whichever OCR software you use, 
for information on how to select the  OCR language. 
Cause: The scan document settings were not set to the correct optical character 
recognition (OCR) language. 
The OCR language tells the software how to interpret the characters it sees in the 
original image. If the OCR language does not match the language in the original, the
scanned text might be  incomprehensible.
Errors
If the product has an error, the lights on the product might flash, or an error message 
might appear on your computer screen. 
This section contains the following topics:
•Flashing lights 
•Product messages 
•File messages 
•General user messages
•Paper messages
•Power and connection messages 
•Print cartridge messages
Flashing lights
The lights on the HP All-in-One flash in special sequences to inform you about various 
error conditions. Refer to the following table for information on solving your error condition
based on which lights are on or blinking on the HP All-in-One.
On lightPaper lightCheckPrintCartridgelight
PaperTypelights
DescriptionSolution
OffOffOffBoth offThe HP All- in-One is turned off.
Press the  On button to turn the HP All-in-One on.
BlinkingOffOff1 On, 
1 Off
The HP All- in-One is processing a job, such as print, scan, copy, or alignment.
Wait for the HP All-in-One tofinish.
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							On lightPaper lightCheckPrintCartridgelight
PaperTypelights
DescriptionSolution
Blink fasterfor 3secondsand thenOn
OffOff1 On, 
1 Off
The HP All- in-One isbusy.
Wait for the HP All-in-One tofinish.
Blink for 20secondsand thenOn
OffOff1 On, 
1 Off
Scan  was pressed,and therewas noresponsefrom thecomputer.
Make sure the computer isturned on, the HP All-in-Onesoftware is installed, and thecomputer is connected to theHP All-in-One with a USBcable.
OnBlinkingOff1 On, 
1 Off
The HP All- in-One is out of paper.
Load paper and press anybutton.
The HP All- in-One hasa paperjam.
Clear the paper jam, andpress any button.
Paper-size setting does not match the paper size detected in the input tray.
Change the paper in the trayor the size setting in the software.
OnOffBlinking1 On, 
1 Off
Print cartridgedoor isopen.
Raise the door to close it.
The printcartridgesare missingor notseatedcorrectly.
Install or remove and reinsertprint cartridges.
The tapewas notremovedfrom theprintcartridge.
Remove print cartridge,remove tape, and reinsertprint cartridge.
The printcartridge isnotintended foruse in this
The print cartridge might notbe supported for use in theHP All-in-One. See the OrderSupplies chapter in the UserGuide.
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							On lightPaper lightCheckPrintCartridgelight
PaperTypelights
DescriptionSolution
HP All-in-One.
The printcartridgemight bedefective.
1. Remove the black print cartridge. 
2. Close the print cartridge door. 
3. Check the On light.
•If the On light blinks, replace the tri-colorprint cartridge.
•If the  On light remains steadily lit, replacethe black printcartridge.
OnBlinkingBlinking1 On, 
1 Off
The print carriage isstalled.
Open the print cartridge door,and check that the carriage isnot blocked.
OnBlinkingBlinkingBothblinkingThe controlpaneloverlay isnotattached oris notattachedproperly.
1. Turn the HP All-in-One off. 
2. Attach the control panel overlay using the instructions in the Setup Guide. 
3. Turn the HP All-in-One back on.
BlinkingBlinkingBlinkingBoth offScanner failureTurn the HP All-in-One off,then on again. 
If the problem persists, contact HP customer support.
BlinkingBlinkingBlinkingBoth blinkingThe HP All-in-One has a fatal error.
1. Turn the HP All-in-One off. 
2. Unplug the power cord. 
3. Wait a minute, then plug the power cord back in. 
4. Turn the HP All-in-One back on. 
If the problem persists, contact HP Support.
Product messages
The following is a list of product-related error messages: 
•Door open 
•Firmware revision mismatch 
•Mechanism error 
•Memory is full
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							•Scan errors 
•Unable to print 
•Product might not be correctly installed
•Product was not found 
•Product could not find available scan destinations 
•Required software component was not found or was incorrectly installed
•Error occurred while communicating with the product 
Door open 
Solution: Close the print cartridge door.
Cause:The print cartridge door was open.
Firmware revision mismatch 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The revision number of the product firmware does not match the revision 
number of the software.
Mechanism error 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Check for a paper jam 
•Solution 2: Make sure the print carriage is not blocked 
Solution 1: Check for a paper jam 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams 
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
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							Solution 2: Make sure the print carriage is not blocked 
Solution: Turn off the product, open the print cartridge door, and remove any 
objects that are blocking the print carriage (including any packing materials), and then 
turn on the product.
For more information, see:
The print carriage is stalled 
Cause: The print carriage was blocked.
Memory is full 
Solution: Try making fewer copies at a time. 
Cause: The document you are copying has exceeded the memory of the product.
Scan errors 
Review this section if yo u receive an error such as one of the following: 
• An error occurred communicating with the scanning device. Please ensure that the 
scanning device is connected properly and try again. 
• The scanning device could not be initialized. 
• The scanning device could not be found. 
• An internal error has occurred. 
• The computer cannot communicate with the scanning device.
NOTE:Before starting to troubleshoot, make a copy to verify that the hardware is 
functioning correctly. If you cannot make a copy, see Hardware setup
troubleshooting  for more troubleshooting information.
Try each of the following solutions separately. After completing the steps for each 
solution, try to scan again. If the product still does not work, then go to the next solution. 
•Solution 1: Uninstall and reinstall the software 
•Solution 2: Refresh the Windows Device Manager
•Solution 3: Check the Digital Imaging Monitor
•Solution 4: Check the status of the product 
•Solution 5: Check the power supply 
•Solution 6: Check the USB cable connection
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