HP Deskjet D2560 User Manual

Printer lights are on or flashing
The printer lights indicate the printer status.
1Power light
2Resume light
3Print Cartridge Status lights
To resolve the problem that is causing the lights to flash, click the appropriate link.
NOTE:There may be more than one reason why the printer lights are flashing, so 
you may see seve ral solutions.
•Power light is flashing 
•Resume light is flashing 
•Both Power and Resume lights are flashing
•Print Cartridge Status lights are on or flashing
Chapter 11 
68...

Power light is flashing 
1Power light
If the Power light is flashing, the printer is preparing to print. The light stops flashing when 
the printer has received all data.
Resume light is flashing
1Resume light
If the Resume light is flashing, check the following conditions: 
• The printer might be out of paper. 
Place paper in the input tray, and then press the  Resume button. 
• There might be a paper jam. 
For information about clearing a paper jam, see Paper jam . 
• The printer might be stalled. 
For...

Both Power and Resume lights are flashing
The printer might need to be restarted. 
1. Press the Power button to turn off the printer, and then press the Power button to 
restart the printer. 
Proceed to step 2 if the lights continue to flash. 
2. Press the Power button to turn off the printer. 
3. Disconnect the printer power cord from the electrical outlet. 
4. Reconnect the printer power cord to the electrical outlet. 
5. Press the Power button to turn on the printer.
Print Cartridge Status lights are...

If one or both Print Cartridge Status lights are on and flashing
• The light on the left blinks when the tri-color print cartridge (on the left) is the problem,
the light on the right blinks when the black cartridge (on the right) is the problem. For
resolving the error with the problem cartridge, see 
Resolving print cartridge error
messages.
• If both lights are flashing, verify that the correct print cartridges are installed. For more
information, see 
Installation instructions.
• If you were printing...

•Solution 3: Clear the print queue
•
Solution 4: Check the printer cable connection
•
Solution 5: Verify the printer driver configuration
•
Solution 6: Check if the printer is paused or offline
•
Solution 7: Clear the print queue manually
•
Solution 8: Restart the print spooler
•
Solution 9: Verify whether the software application is causing the problem
Solution 1: Make sure the printer is turned on
Solution:Look at the Power light located on the front of the printer. If it is not lit, the
printer is...

Solution 3: Clear the print queue 
Solution: Restart your computer to clear the print queue. 
To clear the print queue 
1. Restart your computer. 
2. After the computer has restarted, check the print queue. 
a . Depending upon your operating system, do one of the following: 
• Windows Vista: On the Windows taskbar, click  Start, click Control 
Panel , and then click Printers. 
• Windows XP: On the Windows taskbar, click  Start, click Control Panel, 
and then click  Printers and Faxes. 
• Windows 2000: On...

After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE:If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5.If the product does not start printing automatically, start another print job.
Cause:The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 5: Verify the printer driver configuration
Solution:Check to make sure the...

6.Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7.If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8.Click OK to save your changes.
Cause:If there was more than one product configured on the same computer, the
product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue,...

Solution 7: Clear the print queue manually
Solution:Manually clear the print queue.
To clear the print queue manually
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Double-click the...

Solution 9: Verify whether the software application is causing the problem
Solution:Verify whether the software application is the problem.
To verify the software application
1.Close the software application and reopen it.
2.Try to print again from the software application.
NOTE:The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3.Try printing from Notepad to see if the...