HP Deskjet D2560 User Manual

							Printer lights are on or flashing
The printer lights indicate the printer status.
1Power light
2Resume light
3Print Cartridge Status lights
To resolve the problem that is causing the lights to flash, click the appropriate link.
NOTE:There may be more than one reason why the printer lights are flashing, so 
you may see seve ral solutions.
•Power light is flashing 
•Resume light is flashing 
•Both Power and Resume lights are flashing
•Print Cartridge Status lights are on or flashing
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							Power light is flashing 
1Power light
If the Power light is flashing, the printer is preparing to print. The light stops flashing when 
the printer has received all data.
Resume light is flashing
1Resume light
If the Resume light is flashing, check the following conditions: 
• The printer might be out of paper. 
Place paper in the input tray, and then press the  Resume button. 
• There might be a paper jam. 
For information about clearing a paper jam, see Paper jam . 
• The printer might be stalled. 
For more information about correcting the problem, see Print cartridge carriage is
stalled .
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							Both Power and Resume lights are flashing
The printer might need to be restarted. 
1. Press the Power button to turn off the printer, and then press the Power button to 
restart the printer. 
Proceed to step 2 if the lights continue to flash. 
2. Press the Power button to turn off the printer. 
3. Disconnect the printer power cord from the electrical outlet. 
4. Reconnect the printer power cord to the electrical outlet. 
5. Press the Power button to turn on the printer.
Print Cartridge Status lights are on or flashing
The printer has two print cartridge status lights.
1.The left status light represents the tri-color print cartridge, which is installed in the left 
side of the print cartridge carriage. 
2. The right status light represents the black print cartridge which is installed in the right 
side of the print cartridge carriage. 
If one or both Print Cartridge Status lights are on and not flashing 
• Check to see if a print cartridge is low on ink. For more information, see View
estimated ink levels .
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the print cartridges until print quality becomes unacceptable.
• If neither print cartridge is low on ink, press the  Resume button. If the Print Cartridge 
Status light remains on, turn off, and then turn on the printer.
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							If one or both Print Cartridge Status lights are on and flashing
• The light on the left blinks when the tri-color print cartridge (on the left) is the problem,
the light on the right blinks when the black cartridge (on the right) is the problem. For
resolving the error with the problem cartridge, see 
Resolving print cartridge error
messages.
• If both lights are flashing, verify that the correct print cartridges are installed. For more
information, see 
Installation instructions.
• If you were printing a borderless document when the light started flashing, see
Borderless printing guidelines.
Otherwise, follow these steps:
1.Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.
2.Follow one of these steps:
• If the Power light is flashing: Open the printer cover, reinsert the print cartridge
that you removed, and then remove the other print cartridge. Proceed to step 3.
• If the Power light is off: There is a problem with the print cartridge that you
removed. Proceed to step 3.
3.
Manually clean the print cartridge.
After cleaning the print cartridge, reinsert it into the printer.
If the light continues to flash, 
replace the print cartridge.
Printer does not print
If the printer does not print, check the following topics for more information:
•
Verify the following
•
Unable to print
•
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
• The printer is connected to the power source.
• The cable connections are secure.
• The printer is turned on.
• The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see 
Print cartridges and Installation instructions.
• The paper or other media is correctly loaded in the paper tray.
• The printer cover is closed.
• The rear access door is attached.
Unable to print
Try the following solutions:
•
Solution 1: Make sure the printer is turned on
•
Solution 2: Print a test page
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							•Solution 3: Clear the print queue
•
Solution 4: Check the printer cable connection
•
Solution 5: Verify the printer driver configuration
•
Solution 6: Check if the printer is paused or offline
•
Solution 7: Clear the print queue manually
•
Solution 8: Restart the print spooler
•
Solution 9: Verify whether the software application is causing the problem
Solution 1: Make sure the printer is turned on
Solution:Look at the Power light located on the front of the printer. If it is not lit, the
printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the Power button to turn on the printer.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Print a test page
Solution:Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1.Load Letter or A4 unused plain white paper in the paper tray.
2.Open the printer 
Toolbox.
3.On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4.Click the Print Page button.
Recycle or discard the test page.
If the test page fails to print, make sure you set up the product properly. See the Setup
Guide that came with the product for information about setting it up.
Cause:The product was not set up properly.
If this did not solve the issue, try the next solution.
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							Solution 3: Clear the print queue 
Solution: Restart your computer to clear the print queue. 
To clear the print queue 
1. Restart your computer. 
2. After the computer has restarted, check the print queue. 
a . Depending upon your operating system, do one of the following: 
• Windows Vista: On the Windows taskbar, click  Start, click Control 
Panel , and then click Printers. 
• Windows XP: On the Windows taskbar, click  Start, click Control Panel, 
and then click  Printers and Faxes. 
• Windows 2000: On the Windows taskbar, click  Start, point to Settings, 
and then click  Printers. 
b . Double-click the icon for your product to open the print queue. 
If there are no print jobs pending, the issue might have been resolved. 
3. Try to print again. 
Cause: The computer needed to be restarted to clear the print queue. 
If this did not solve the issue, try the next solution.
Solution 4: Check the printer cable connection
Solution: Disconnect the USB cable from the computer and product, and then 
reconnect it. 
To disconnect and reconnect the USB cable 
1. Disconnect the USB cable from the product. 
2. Disconnect the USB cable from the computer. 
3. Leave the USB cable disconnect for 5-6 seconds. 
4. Reconnect the USB cable to the product and the computer.
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							After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE:If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5.If the product does not start printing automatically, start another print job.
Cause:The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 5: Verify the printer driver configuration
Solution:Check to make sure the product is set as the default printer and that it is
using the correct printer driver.
To verify that the product is set as the default printer
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3.If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
To verify the print driver
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Right-click the icon next to the product, and select Properties.
3.Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4.If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5.Click the Advanced tab.
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							6.Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7.If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8.Click OK to save your changes.
Cause:If there was more than one product configured on the same computer, the
product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue, try the next solution.
Solution 6: Check if the printer is paused or offline
Solution:Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1.Depending upon your operating system, do one of the following:
• W i n d o w s  V i s t a :  O n  the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4.If you made any changes, try to print again.
Cause:The product was paused or offline.
If this did not solve the issue, try the next solution.
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							Solution 7: Clear the print queue manually
Solution:Manually clear the print queue.
To clear the print queue manually
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
4.If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5.Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause:The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Solution 8: Restart the print spooler
Solution:Restart the print spooler.
To stop and restart the print spooler
1.Depending upon your operating system, do one of the following:
• Windows XP and Windows Vista: On the Windows taskbar, click Start, and
then click Control Panel.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Control Panel.
2.Double-click Administrative Tools, and then double-click Services.
3.Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4.Click Start to restart the service, and then click OK.
5.Restart the computer and try printing again after the computer has restarted.
Cause:The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
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							Solution 9: Verify whether the software application is causing the problem
Solution:Verify whether the software application is the problem.
To verify the software application
1.Close the software application and reopen it.
2.Try to print again from the software application.
NOTE:The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3.Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4.If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause:The software application was failing or could not interface with the print
driver correctly.
If the printer still does not print
1.Select the topic below that best describes the problem:
•
Paper jam
•
Out of paper
•
Print cartridge carriage is stalled
2.If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
If the printer prints slowly, there could be several reasons. For more information, check
the following topics:
•
Multiple software programs are open
•
Complex documents, graphics, or photos are printing
•
Best or Maximum dpi print mode is selected
•
Printer is in ink-backup mode
•
Printer software is outdated
•
Computer does not meet system requirements
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
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