HP Deskjet D2560 User Manual

To prepare to clean 
1. Open the HP Deskjet cover. 
2. Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is 
idle and quiet. 
3. Remove the print cartridges and place them on a piece of paper, with the copper strips 
facing up.
CAUTION: Do not leave the print cartridges outside the HP Deskjet for more 
than 30 minutes.
To manually clean print cartridge contacts 
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from 
the swab. 
2....

• When you remove a print cartridge from the printer, store it in an airtight plastic
container to protect your print cartridge and to prevent the ink from drying out.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the...

10 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to...

11 Troubleshooting
•Error messages
•
Installation problems
•
Printer lights are on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
Paper Mismatch or...

Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in 
Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in 
Print
cartridge carriage is stalled.
Print cartridge is in the wrong slot
Solution:Always...

Original HP ink depleted
Solution:Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see 
Replace print cartridges.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print...

removed from each print cartridge. When plastic tape covers the print cartridge 
contacts, the printer cannot detect that the print cartridge is installed. 
To remove plastic tape from a print cartridge 
▲ Hold the print cartridge so that the copper strips are on the bottom and facing 
toward the printer, and then carefully remove the plastic tape.
1Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. 
Touching these parts will result in clogs, ink failure, and...

NOTE:Do not set the paper size from the Printers folder or from the printer icon
located in the lower-right hand corner of the screen next to the clock, because this
will affect all applications. Only set the paper size in Microsoft Word.
To set the paper size in Microsoft Word
1.In Microsoft Word, click File, and then click Print.
2.Make sure that the appropriate printer is selected, and then click Properties.
3.Click the Features tab.
4.In the Size drop-down list, select Envelope #10.
5.Click OK on the...

Installation program stops
Cause:If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
Solution:
To resolve the problem
1.Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2.Disconnect and reconnect the USB...

To resolve the problem
1.Disconnect the USB cable from the printer.
2.Disconnect the power cord from the printer.
3.Wait approximately 30 seconds.
4.Reconnect the power cord to the printer.
5.Reconnect the USB cable to the printer.
6.If the “Unknown Device” message is still displayed, replace the USB cable.
Printer name does not appear
Solution:If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the...