HP Designjet Z5200ps User Manual

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ENWW How to order supplies and accessories 131
Accessories
 

12 Troubleshooting paper issues
●The paper cannot be loaded successfully
●
The paper type is not in the driver
●
The paper has jammed
●
Prints do not fall neatly into the basket
●
The sheet stays in the printer when the print has been completed
●
The paper is cut when the print has been completed
●
The cutter does not cut well
●
The roll is loose on the spindle
●
A strip stays on the output tray and generates jams
●
Recalibrate the paper advance
132 Chapter 12   Troubleshooting paper issues ENWW
Paper...

The paper cannot be loaded successfully
●Ensure no paper is loaded.
●Ensure the paper is far enough inside the printer; you should feel the printer grab the paper.
●Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
●The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
●If the paper does not load, the leading edge of the paper may not be...

Unsuccessful sheet load
●Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
●Do not attempt to straighten the sheet during the loading process, unless instructed to by the
front-panel display. The printer automatically attempts to straighten the sheet.
●Preferably avoid using hand-cut sheets; if you need to use them, disable skew checking when
loading them. See 
Skew check on page 40.
If the sheet is not caught by the printer, the front-panel display asks you to push...

To work with a paper not in the driver, you can add new paper type to your driver, see To create your
own paper preset on page 37. Adding your paper type to the driver is recommended as it allows you
to store custom parameters, such as a profile, for your paper.
Your new paper type must be based on an existing paper category. The available categories are:
●Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use
matte black ink relatively low ink limits and high carriage...

The paper has jammed
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel
display.
1.Power off the printer at the front panel and also switch it off at the rear.
2.Open the window.
3.Try to move the printhead carriage out of the way.
136 Chapter 12   Troubleshooting paper issues ENWW
Paper issues
 

4.Lift the blue lever as far up as it goes.
5.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
6.Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot
see the paper, return to the front of the printer and remove it from the output tray.
CAUTION:Do not move the paper sideways, as it could damage the printer.
7.Carefully remove all small pieces of paper.
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Paper issues
 

8.Lower the blue lever.
9.Close transparent window.
10.Switch on the printer.
11.Reload the roll, or load a new sheet. See 
Load a roll into the printer on page 27 or Load a single
sheet on page 32.
NOTE:If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper.
Prints do not fall neatly into the basket
●Ensure the basket is correctly installed.
●Ensure the basket is open.
●Ensure the basket not full.
●Paper often...

The paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying
time on page 41. You can disable the cutter, see Turn the automatic cutter on and off on page 42.
The cutter does not cut well
By default the printer is set to cut the paper automatically after the drying time has been completed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the...

You can check the paper advance calibration status of the currently loaded paper at any time by
pressing the View loaded paper key on the front panel. The status may be one of the following.
●DEFAULT: This status appears when loading an HP paper. HP papers in the Front Panel have
been optimized by default and unless you experience print-quality problems in your printed
image such as banding or graininess it is not recommended to recalibrate the paper advance.
●RECOMMENDED: This status appears when a new...