HP Designjet Z5200ps User Manual

There is another possible explanation for a clipped image. Some applications, such as Adobe
Photoshop, Adobe Illustrator and CorelDRAW, use an internal 16-bit coordinate system which means
that they cannot handle an image of more than 32,768 pixels.
NOTE:An image 32,768 pixels long would print at a length of 1.39 m (54.61 in) if you select Best or
Quality in the driver, 2.78 m (109.23 in) if you select Fast, Normal or Speed in the driver.
If you try to print an image larger than this from these...

Lines are too thick, too thin or missing
1.Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. To check on the front panel, use the View loaded paper key.
2.Check that you are using appropriate print-quality settings for your purposes (see 
Printing
on page 43). Select the custom print-quality options in the driver dialog (Mac OS Print dialog),
and try turning on the Maximum detail option. You may wish to reprint your job at this point...

Lines print double or in the wrong colors
This problem can have various visible symptoms:
●Colored lines are printed double, in different colors.
●The borders of colored blocks are wrongly colored.
To correct this kind of problem:
1.Reseat the printheads by removing them and then reinserting them. See 
Remove a printhead
on page 110 and Insert a printhead on page 112.
2.Align the printheads. See 
Align the printheads on page 164.
Lines are discontinuous
If your lines are broken in the following way:
ENWW...

1.Check that you are using appropriate print-quality settings. See Printing on page 43.
2.Reseat the printheads by removing them and then reinserting them. See 
Remove a printhead
on page 110 and Insert a printhead on page 112.
3.Align the printheads. See 
Align the printheads on page 164.
Lines are blurred
Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following:
1.Check that your environmental conditions (temperature, humidity) are suitable for high-quality...

The Image Diagnostics Print
The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems.
It helps you to check the performance of the printheads that are currently installed in your printer, and
whether any printhead suffers from clogging or other problems.
To print the Image Diagnostics Print:
1.Use the same paper type that you were using when you detected a problem.
2.Use the View loaded paper key on the front panel to check that the selected paper type is the...

If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead
responsible needs cleaning. However, if the rectangles look solid, do not worry about just a few
missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged
nozzles.
Here is an example of a light gray printhead in a good state:
And here is an example of the same printhead in a bad state:
Corrective action
1.Clean any faulty printheads (see Clean the printheads...

4.If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you
when this is necessary, but it may be worth trying even if the printer has not suggested it. See
Clean the printhead drop detector on page 161.
5.If the problem still remains, replace any persistently faulty printheads (see 
Handling ink
cartridges and printheads on page 105), or contact HP Support (see Contact HP Support
on page 177).
If you still have a problem
If you still experience print-quality...

14 Troubleshooting ink cartridge and
printhead issues
●Cannot insert an ink cartridge
●
Ink cartridge status messages
●
Cannot insert a printhead
●
The front-panel display recommends reseating or replacing a printhead
●
Clean the printheads
●
Clean the printhead drop detector
●
Align the printheads
●
Printhead status messages
158 Chapter 14   Troubleshooting ink cartridge and printhead issues ENWW
Ink system issues
 

Cannot insert an ink cartridge
1.Check that you have the correct type of cartridge (model number).
2.Check that the colored label on the cartridge is the same color as the label on the slot.
3.Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label
right-side up and readable.
CAUTION:Never clean inside the ink cartridge slots.
Ink cartridge status messages
These are the possible ink cartridge status messages:
●OK: The cartridge is working normally, with no...

The front-panel display recommends reseating or
replacing a printhead
1.From the front panel, turn the power off then on.
2.Check the front-panel display message, if it shows the ready message, the printer is ready to
print. If the problem remains, continue with the next step.
3.Remove the printhead, see 
Remove a printhead on page 110.
4.Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can
carefully use de-ionized or distilled water if moisture is needed to...