HP Designjet Z5200ps User Manual

							HP Designjet Z5200ps Photo Printer
Using your printer
 
						

							© 2009 Hewlett-Packard Development
Company, L.P.
1st editionLegal notices
The information contained herein is subject
to change without notice.
The only warranties for HP Products and
services are set forth in the express
warranty statement accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
USB 2.0 high-speed certified.Trademarks
Adobe®, Acrobat®, Adobe Photoshop®
and Adobe® PostScript® 3™ are
trademarks of Adobe Systems
Incorporated.
Corel® is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.
Energy Star® is a U.S. registered mark of
the United States Environmental Protection
Agency.
Microsoft® and Windows® are U.S.
registered trademarks of Microsoft
Corporation.
PANTONE® is Pantone, Inc.s check-
standard trademark for color.
 
						

							Table of contents
1  Introduction ..................................................................................................................................................... 1
Safety precautions ................................................................................................................................ 2
HP Start-up Kit ..................................................................................................................................... 2
Your printers documentation ............................................................................................................... 2
Using this guide .................................................................................................................................... 2
Introduction .......................................................................................................................... 2
Use and maintenance .......................................................................................................... 3
Troubleshooting ................................................................................................................... 3
Accessories, support and specifications .............................................................................. 3
Glossary ............................................................................................................................... 3
Index .................................................................................................................................... 3
Warnings and Cautions ....................................................................................................... 3
The printers main features ................................................................................................................... 4
The printers main components ............................................................................................................ 4
Front view ............................................................................................................................ 5
Rear view ............................................................................................................................. 5
The front panel ..................................................................................................................................... 6
Printer software .................................................................................................................................... 7
The printers internal prints ................................................................................................................... 7
2  Installing the software .................................................................................................................................... 9
Choose which connection method to use ........................................................................................... 10
Connect to a network (Windows) ....................................................................................................... 10
Connect directly to a computer (Windows) ......................................................................................... 11
Printer sharing considerations ........................................................................................... 12
Uninstall the printer software (Windows) ............................................................................................ 12
Connect to a network (Mac OS) ......................................................................................................... 12
Bonjour/Rendezvous connection ....................................................................................... 12
TCP/IP connection ............................................................................................................. 14
Connect directly to a computer (Mac OS) .......................................................................................... 15
Sharing the printer ............................................................................................................. 16
Uninstall the printer software (Mac OS) ............................................................................................. 16
3  Personalizing the printer .............................................................................................................................. 18
Turn the printer on and off .................................................................................................................. 19
Change the language of the front-panel display ................................................................................. 20
Access the HP Utility .......................................................................................................................... 20
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							Access the Embedded Web Server ................................................................................................... 20
Change the language of the HP Utility ............................................................................................... 21
Change the language of the Embedded Web Server ......................................................................... 21
Password-protect the Embedded Web Server ................................................................................... 21
Set the date and time ......................................................................................................................... 22
Change the sleep mode setting .......................................................................................................... 22
Turn the buzzer on and off ................................................................................................................. 22
Change the front-panel display contrast ............................................................................................. 22
Change the units of measurement ..................................................................................................... 22
Configure network settings ................................................................................................................. 23
4  Paper handling .............................................................................................................................................. 24
General advice ................................................................................................................................... 25
Load a roll onto the spindle ................................................................................................................ 25
Load a roll into the printer ................................................................................................................... 27
Easy loading procedure ..................................................................................................... 28
Paper menu procedure ...................................................................................................... 30
Unload a roll ....................................................................................................................................... 31
Unload paper key procedure with paper on the roll ........................................................... 31
Paper menu procedure with paper on the roll .................................................................... 31
Roll out of paper procedure ............................................................................................... 32
Load a single sheet ............................................................................................................................ 32
Easy loading procedure ..................................................................................................... 32
Paper menu procedure ...................................................................................................... 34
Unload a single sheet ......................................................................................................................... 35
Unload paper key procedure ............................................................................................. 35
Paper menu procedure ...................................................................................................... 35
View information about the paper ....................................................................................................... 36
Paper presets ..................................................................................................................................... 36
To install a downloaded paper preset ................................................................................ 37
To create your own paper preset ....................................................................................... 37
Advanced paper preset creation ........................................................................................ 38
Move the paper .................................................................................................................................. 40
Skew check ........................................................................................................................................ 40
Maintain the paper .............................................................................................................................. 41
Change the drying time ...................................................................................................................... 41
Turn the automatic cutter on and off .................................................................................................. 42
Feed and cut the paper ...................................................................................................................... 42
5  Printing .......................................................................................................................................................... 43
Create a print job ................................................................................................................................ 44
Using the Embedded Web Server to print files .................................................................. 44
Printing stored jobs ............................................................................................................ 45
Select print quality .............................................................................................................................. 45
Select paper size ................................................................................................................................ 46
Custom paper sizes ........................................................................................................... 47
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							Select margins options ....................................................................................................................... 47
Print with shortcuts ............................................................................................................................. 48
Print on loaded paper ......................................................................................................................... 49
Rescale a print ...................................................................................................................................  49
Preview a print .................................................................................................................................... 50
Print a draft ......................................................................................................................................... 51
High-quality printing ............................................................................................................................ 52
If you have a high-resolution image ................................................................................... 52
If you have printhead problems .........................................................................................  53
Print 16-bit color images ..................................................................................................................... 53
Print in gray shades ............................................................................................................................ 53
Print with no margins .......................................................................................................................... 54
Rotate an image ................................................................................................................................. 54
Autorotate .......................................................................................................................... 56
Print with crop lines ............................................................................................................................ 56
Print on sheet paper ........................................................................................................................... 56
Use paper economically ..................................................................................................................... 56
Nest jobs to save roll paper ................................................................................................................ 57
When does the printer try to nest pages? .......................................................................... 57
What pages can be nested? .............................................................................................. 57
Which pages qualify for nesting? ....................................................................................... 57
How long does the printer wait for another file? ................................................................  58
Use ink economically .......................................................................................................................... 58
6  Color management ....................................................................................................................................... 59
What is color? ..................................................................................................................................... 60
The problem: color in the computer world .......................................................................................... 60
The solution: color management ........................................................................................................ 62
Color and your printer ......................................................................................................................... 64
HP Embedded Spectrophotometer .................................................................................... 64
A summary of the color management process ................................................................................... 65
Color calibration .................................................................................................................................  66
Check calibration status ..................................................................................................... 66
Calibrate ............................................................................................................................  66
Calibration from Photoshop ............................................................................................... 67
Color profiling ..................................................................................................................................... 67
Create your own profile ...................................................................................................... 68
Profile your monitor ............................................................................................................ 69
Color management options ................................................................................................................ 69
Color management example with Photoshop .................................................................... 70
Synchronized color management with Photoshop ............................................................. 70
Perform black point compensation ..................................................................................................... 70
Set the rendering intent ...................................................................................................................... 71
Printer emulation ................................................................................................................................ 71
HP Professional PANTONE Emulation .............................................................................................. 72
Color adjustment options .................................................................................................................... 73
Printing in color .................................................................................................................. 73
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							Printing in grayscale .......................................................................................................... 74
Color management scenarios ............................................................................................................ 75
Print a color photo for an exhibition (Photoshop, PS driver) .............................................. 75
Print a color photo for an exhibition (Photoshop, PCL3 driver) .......................................... 77
Print a black-and-white photo for an exhibition (Photoshop, PS driver) ............................ 80
Print a black-and-white photo for an exhibition (Photoshop, PCL3 driver) ........................ 82
Print a digital album (Aperture, PS driver) ......................................................................... 85
Print a digital album (Aperture, PCL3 driver) ..................................................................... 88
Proof the output on the monitor (InDesign, PS driver) ....................................................... 91
Proof the output on the printer (QuarkXPress, PS driver) ................................................. 93
7  Job queue management ............................................................................................................................... 97
Embedded Web Server job queue page ............................................................................................ 98
Job preview ........................................................................................................................................ 98
Turn off the job queue ........................................................................................................................ 99
Select when to print a job in the queue .............................................................................................. 99
Identify a job in the queue .................................................................................................................. 99
Prioritize a job in the queue .............................................................................................................. 100
Delete a job from the queue ............................................................................................................. 100
Reprint or copy a job in the queue ................................................................................................... 100
Job status messages ........................................................................................................................ 100
Remove a hold ................................................................................................................. 101
8  Retrieving printer usage information ........................................................................................................  102
Get printer accounting information ................................................................................................... 103
Check printer usage statistics .......................................................................................................... 103
Printer statistics with the HP Utility .................................................................................. 103
Printer statistics with the Embedded Web Server ............................................................ 103
Check ink and paper usage for a job ................................................................................................ 103
Ink and paper statistics with the HP Utility ....................................................................... 103
Printer statistics with the Embedded Web Server ............................................................ 104
Request accounting data by E-mail .................................................................................................. 104
9  Handling ink cartridges and printheads ...................................................................................................  105
About the ink cartridges .................................................................................................................... 106
Check ink cartridge status ................................................................................................................ 106
Ink menu procedure ......................................................................................................... 106
HP Utility procedures ....................................................................................................... 106
Remove an ink cartridge .................................................................................................................. 106
Insert an ink cartridge ....................................................................................................................... 108
About the printheads ........................................................................................................................ 109
Check printhead status ..................................................................................................................... 109
Remove a printhead ......................................................................................................................... 110
Insert a printhead ............................................................................................................................. 112
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							10  Maintaining the printer .............................................................................................................................  115
Check printer status ......................................................................................................................... 116
Clean the exterior of the printer ........................................................................................................ 116
Replace the cutter ............................................................................................................................  116
Maintain the ink cartridges ...............................................................................................................  120
Move or store the printer ..................................................................................................................  120
Update the firmware .........................................................................................................................  121
Update the software .........................................................................................................................  122
Change the battery ........................................................................................................................... 122
Printer maintenance kits ................................................................................................................... 122
11  Accessories ............................................................................................................................................... 123
How to order supplies and accessories ............................................................................................ 124
Order ink supplies ............................................................................................................ 124
Order paper .....................................................................................................................  125
Non-recommended paper types ...................................................................... 130
Order accessories ............................................................................................................ 130
12  Troubleshooting paper issues ................................................................................................................. 132
The paper cannot be loaded successfully ........................................................................................  133
Unsuccessful roll load ...................................................................................................... 133
Unsuccessful sheet load .................................................................................................. 134
Paper loading error messages ......................................................................................... 134
The paper type is not in the driver .................................................................................................... 134
Black ink is easily removed when touched ......................................................................  135
After printing, the paper has wrinkles or there is too much ink ........................................  135
The paper has jammed ....................................................................................................................  136
Prints do not fall neatly into the basket ............................................................................................. 138
The sheet stays in the printer when the print has been completed ..................................................  138
The paper is cut when the print has been completed ....................................................................... 139
The cutter does not cut well .............................................................................................................  139
The roll is loose on the spindle ......................................................................................................... 139
A strip stays on the output tray and generates jams ........................................................................  139
Recalibrate the paper advance ........................................................................................................  139
Recalibrating the paper advance procedure .................................................................... 140
Return to default calibration ............................................................................................. 140
13  Troubleshooting print-quality issues ...................................................................................................... 141
General advice .................................................................................................................................  142
Print quality troubleshooting wizard .................................................................................................. 142
Horizontal lines across the image (banding) ....................................................................................  143
The whole image is blurry or grainy .................................................................................................  144
The paper is not flat .......................................................................................................................... 144
The print is scuffed or scratched ......................................................................................................  145
Ink marks on the paper ..................................................................................................................... 145
Horizontal smears on the front of coated paper ............................................................... 145
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							Ink marks on the back of the paper .................................................................................  146
Vertical dotted or dashed lines on the print ...................................................................................... 146
Vertical continuous lines on the print ................................................................................................ 147
Black ink comes off when you touch the print .................................................................................. 147
Edges of objects are stepped or not sharp ....................................................................................... 147
Edges of objects are darker than expected ...................................................................................... 148
Bronzing ........................................................................................................................................... 148
Horizontal lines at the end of a cut sheet print ................................................................................. 148
Vertical lines of different colors ........................................................................................................ 148
White spots on the print .................................................................................................................... 149
Colors are inaccurate ....................................................................................................................... 149
Color accuracy using EPS or PDF images in page layout applications ........................... 150
The image is incomplete (clipped at the bottom) .............................................................................. 150
The image is clipped ........................................................................................................................ 150
Some objects are missing from the printed image ........................................................................... 151
Lines are too thick, too thin or missing ............................................................................................. 152
Lines appear stepped or jagged ....................................................................................................... 152
Lines print double or in the wrong colors .......................................................................................... 153
Lines are discontinuous .................................................................................................................... 153
Lines are blurred .............................................................................................................................. 154
The Image Diagnostics Print ............................................................................................................ 155
Corrective action .............................................................................................................. 156
If you still have a problem ................................................................................................................. 157
14  Troubleshooting ink cartridge and printhead issues ............................................................................ 158
Cannot insert an ink cartridge .......................................................................................................... 159
Ink cartridge status messages .......................................................................................................... 159
Cannot insert a printhead ................................................................................................................. 159
The front-panel display recommends reseating or replacing a printhead ........................................ 160
Clean the printheads ........................................................................................................................ 160
Clean the printhead drop detector .................................................................................................... 161
Align the printheads .......................................................................................................................... 164
Reinsert printheads procedure ........................................................................................ 164
Image Quality Maintenance menu procedure .................................................................. 165
Scanning errors during alignment .................................................................................... 165
Printhead status messages .............................................................................................................. 165
15  Troubleshooting general printer issues ................................................................................................. 167
The printer does not print ................................................................................................................. 168
The printer seems slow .................................................................................................................... 168
Communication failures between computer and printer ................................................................... 169
Cannot access the HP Utility ............................................................................................................ 169
Some Color Center options are unavailable ..................................................................................... 169
Cannot access the Embedded Web Server ..................................................................................... 170
Automatic file system check ............................................................................................................. 170
No output when printing from Microsoft Visio 2003 .......................................................................... 171
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							Unavailable driver features when printing from QuarkXPress .......................................................... 171
Printer alerts ..................................................................................................................................... 171
16  Front-panel error messages ....................................................................................................................  173
17  HP Customer Care ....................................................................................................................................  175
Introduction ....................................................................................................................................... 176
HP Professional Graphics Services ................................................................................................. 176
Knowledge Center ........................................................................................................... 176
HP Start-up Kit ................................................................................................................. 176
HP Care Packs and Warranty Extensions ....................................................................... 176
HP Installation .................................................................................................................. 177
HP Proactive Support ....................................................................................................................... 177
Contact HP Support ......................................................................................................................... 177
Telephone number ........................................................................................................... 178
18  Printer specifications ...............................................................................................................................  179
Functional specifications .................................................................................................................. 180
Physical specifications ..................................................................................................................... 181
Memory specifications ...................................................................................................................... 181
Power specifications ......................................................................................................................... 181
Ecological specifications .................................................................................................................. 181
Environmental specifications ............................................................................................................ 182
Acoustic specifications ..................................................................................................................... 182
Glossary ........................................................................................................................................................... 183
Index ................................................................................................................................................................. 185
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