HP Designjet Z5200ps User Manual

							NOTE:When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printheads. However, it can take up to 40 under some conditions, for example, when the
printer has not been used for a long period of time and requires more time to prepare the printheads.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images—more than 3.27 m (129 in) long—
from Microsoft Visio 2003, see Microsofts online knowledge base: 
http://support.microsoft.com/
search/.
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 3.27 m
(129 in) and then to scale the drawing up in the driver by using the Scale to options in the Effects tab
of the Windows driver. If the down-scaling in the application and the up-scaling in the driver match,
the result is as originally intended.
Unavailable driver features when printing from
QuarkXPress 
When you print from QuarkXPress, the following driver features are not available.
●Print Preview
●Rotation
●Scaling
●Office features or paper saving options
●Back to front printing
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate are two types of alerts:
●Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as clipping, even if the
printer is able to print.
●Warnings: Alert you when the printer needs attention either for an adjustment, such a
calibration or for a possible unprintable situation, such a preventive maintenance or low ink.
There are three different alerts communicators within your printers system.
●Embedded Web Server: The upper-right corner of the EWS screen shows the Printer status. If
there is an alert in the printer, the status shows the alert text. Both the front-panel display and
the EWS show the same alert.
●Driver: The driver shows alerts. The driver warns about job configuration settings that may
produce a problem in the final output. If the printer is not ready to print, it displays a warning.
●HP Utility: In the HP Utility for Windows, alerts are displayed in the Items needing attention
pane in the Overview tab. In the HP Utility for Mac OS, alerts are displayed at the bottom of the
HP Printer Monitor panel. In these areas you can find the following:
◦Printer status
◦Alerts when the printer cannot print a job
ENWW No output when printing from Microsoft Visio 2003 171
General printer issues
 
						

							◦Print-quality and general troubleshooting links
◦Firmware update notices
◦Maintenance tools, like color calibration
◦Access to the job queue, job accounting and printer usage information
◦Access to some printer settings as well as the network settings.
By default alerts are only displayed when you are printing and there are printing problems. For
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the on-screen instructions to achieve your required result.
You can configure these alerts as desktop alerts as well.
◦Using the HP Utility for Windows, alert settings can be accessed from the Overview tab,
from the Support tab and from Tools. There is also an Alert Settings link in each alert
dialog box. Alerts can be completely disabled by setting them to Off in the Alert Settings
window. You can choose to receive alerts only when printing to the printer (default) or any
time a problem occurs. You can also set the alert method: pop-up dialog (default) or
desktop alert.
◦Using the HP Utility for Mac OS, alert settings can be accessed by selecting HP Printer
Monitor > Preferences > Notification.
By default, the access to the job queue is open to all users. An administrator can set a password
so that users are required to enter a password for:
◦Seeing job previews
◦Canceling or deleting jobs
172 Chapter 15   Troubleshooting general printer issues ENWW
General printer issues
 
						

							16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so,
please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, contact HP Support. See 
Contact HP Support on page 177.
Table 16-1  Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See 
Handling ink cartridges andprintheads on page 105.
[Color] cartridge is missing Insert a cartridge of the correct color. See 
Handling inkcartridges and printheads on page 105.
[Color] cartridge is out of ink Replace the cartridge. See 
Handling ink cartridges andprintheads on page 105.
[Color] printhead #[n] error: not present Insert the correct printhead. See 
Handling ink cartridges andprintheads on page 105.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead
of the correct type (color and number). See 
Handling ink
cartridges and printheads on page 105.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new
printhead. See 
Handling ink cartridges and printheads
on page 105.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See 
The front-panel display recommends reseating or
replacing a printhead on page 160.
[Color] printhead #[n] out of warranty The printheads warranty has ended, because of the length
of time it has been in operation or because of the volume of
ink used. See Legal Information.
[Color] printhead #[n] warranty warning The printheads warranty may be invalidated by the use of
the wrong kind of ink. See Legal Information.
IO error Restart the printer. If the problem persists, contact HP
Support. See 
Contact HP Support on page 177.
IO warning Try again; if the problem persists, contact HP Support. See
Contact HP Support on page 177.
Paper advance calibration pending Perform paper advance calibration. See 
Recalibrate the
paper advance on page 139.
Paper too small to print paper advance calibration Unload paper and load larger paper.
Paper too small to scan paper advance calibration Unload paper and load larger paper.
Printhead alignment error: paper too small Unload paper and load larger paper.
ENWW173
Front-panel errors
 
						

							Message Recommendation
Replace [color] cartridge Replace the cartridge. See 
Handling ink cartridges and
printheads on page 105.
Reseat [color] cartridge Remove and reinsert the same cartridge. See 
Handling ink
cartridges and printheads on page 105.
Update: failed. Invalid file Make sure that you have selected the correct firmware
update file. Then try again to perform the update.
Table 16-2  Numerical error codes
Error code Recommendation
52:01 The printer needs internal cleaning. See 
Clean the printhead drop detector on page 161. If
the problem persists, contact HP Support. See Contact HP Support on page 177.
61:01 The file format is wrong and the printer cannot process the job. If you are sending PostScript
from Mac OS over a USB connection, select ASCII encoding in both the driver and the
application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67 Check that the printer cables are well connected and the USB cable is of good quality. Try
again to print the same file. Make sure you are using the correct driver for your printer.
Update your printers firmware. See 
Update the firmware on page 121.
74.1 Try the firmware update again. If possible, try to update over a network if the USB update
failed. Do not try to use your computer while the update is in progress. If the problem
persists, contact HP Support. See 
Contact HP Support on page 177.
75 A printer maintenance kit is required. See 
Printer maintenance kits on page 122.
78 You may be trying to print borderless on a paper type that does not support it. See 
Print with
no margins on page 54.
79 Restart the printer. If the problem persists, update your printers firmware. See 
Update the
firmware on page 121. If the problem still persists, contact HP Support. See Contact HPSupport on page 177.
81, 86, 87 There may be a paper jam. See 
The paper has jammed on page 136. If the problem persists,
contact HP Support. See Contact HP Support on page 177.
94, 94.1 Restart color calibration. See 
Color calibration on page 66.
98 There may be a printhead problem. See 
Troubleshooting ink cartridge and printhead issues
on page 158.
any other codes Restart the printer. If the problem persists, contact HP Support. See 
Contact HP Support
on page 177.
Table 16-1  Text messages (continued)
174 Chapter 16   Front-panel error messages ENWW
Front-panel errors
 
						

							17 HP Customer Care
●Introduction
●
HP Professional Graphics Services
●
HP Proactive Support
●
Contact HP Support
ENWW175
HP Customer Care
 
						

							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services.
To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see 
Contact HP Support on page 177). To register your warranty:
http://register.hp.com/
HP Professional Graphics Services
For further information on all the services described in this section, please visit http://www.hp.com/go/
pgs/.
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance
from your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/Z5200ps/knowledgecenter/ for 24×7 access to:
●Multimedia tutorials
●Step-by-step how-to guides
●Downloads — the latest printer firmware, drivers, software, paper presets, etc.
●Technical support — online troubleshooting, customer care contacts and more
●Workflows and detailed advice for completing various printing tasks from particular software
applications
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Latest product information — printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-up Kit
The HP Start-up Kit is the CD that comes with your printer; it contains the printers software.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the
standard period.
176 Chapter 17   HP Customer Care ENWW
HP Customer Care
 
						

							They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
lookuptool/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing
and resolving printer issues before they become problems for you. HPs Proactive Support tool is
designed to help businesses of all sizes reduce support costs and maximize productivity—all with the
click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain
control of your printing environment—with a clear focus on maximizing the value of your investment,
increasing printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent
problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and
checks for software and firmware updates.
You can enable Proactive Support in the HP Utility, where you can specify the frequency of
connections between your computer and HPs Web server, and the frequency of diagnostic checks.
You can also choose to run the diagnostic checks at any time.
●Under Windows, there are two ways of accessing HP Proactive Support from the HP Utility.
◦Select Tools > HP Proactive Support.
◦Click near the bottom of the window where you see the text HP Proactive Support is
disabled on your system.
●Under Mac OS, select Information > Printer Status > Printer Details. The HP Printer Monitor
will open. Select Preferences > Monitoring > HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in
other cases, you may be asked to perform some procedure to solve the problem.
See also 
Access the HP Utility on page 20.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
ENWWHP Proactive Support 177
HP Customer Care
 
						

							●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 173
◦
The printers Service ID: at the front panel, select the Information menu icon 
, then
View printer information
◦The computer you are using
◦Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦The cable you are using (by part number) and where you purchased it
◦The type of interface used on your printer (USB or network)
◦The software name and version you are currently using
◦If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report and “all pages above” from Service
Information (see 
The printers internal prints on page 7)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
178 Chapter 17   HP Customer Care ENWW
HP Customer Care
 
						

							18 Printer specifications
●Functional specifications
●
Physical specifications
●
Memory specifications
●
Power specifications
●
Ecological specifications
●
Environmental specifications
●
Acoustic specifications
ENWW179
Specifications
 
						

							Functional specifications
Table 18-1  HP 70 ink supplies
Printheads Two inks in each printhead: magenta and yellow, light
magenta and light cyan, photo black and light gray, matte
black and cyan
Ink cartridges Cartridges containing 130 ml or 300 ml of ink: magenta,
yellow, light magenta, light cyan, photo black, light gray,
matte black, cyan
Table 18-2  Paper sizes
Minimum Maximum
Roll width 279 mm (11 in) 1118 mm (44 in)
Roll length 91.4 mm (300 ft)
Sheet width 210 mm (8.3 in) (A4 Portrait) 1118 mm (44 in)
Sheet length 279 mm (11 in) (Letter Portrait) 1676 mm (66 in)
Paper thickness   0.8 mm (0.0315 in)
Table 18-3  Printing resolutions
Print quality Maximum
detailExtra
passesRendering
resolution (ppi)Printing resolution 1
(dpi)Printing resolution 2
(dpi)
Best On
On/Off
On/OffOn
On
Off600 × 600
600 × 600
600 × 6002400 × 1200 *
1200 × 1200
1200 × 6001200 × 1200
1200 × 1200
1200 × 1200
Normal On/Off   300 × 300 1200 × 600 1200 × 1200
Fast On/Off   300 × 300 1200 × 600 1200 × 1200
Economode On/Off 300 × 300 1200 × 600 1200 × 1200
The printing resolution depends on the paper type, as follows.
●Printing resolution 1 applies to plain, coated, heavyweight coated, super heavyweight coated,
satin and glossy paper.
* Satin and glossy paper only.
●Printing resolution 2 applies to canvas, adhesive vinyl, scrim banner, backlit, proofing matte,
proofing gloss and digital fine arts paper.
Table 18-4  Margins 
Top right and left margins 5 mm (0.2 in)
Bottom margin (trailing edge) 5 mm (0.2 in) (roll)
17 mm (0.67 in) (sheet)
NOTE:Printing without margins is possible with glossy and satin paper types.
180 Chapter 18   Printer specifications ENWW
Specifications