HP Designjet Z5200ps User Manual

First, remove the printhead, see Remove a printhead on page 110, and then use a lint-free cloth to
clean the bottom of the printhead until the residue is removed.
Clean the printhead drop detector
The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing
in order to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces,
block the sensor print-quality is affected.
When the front panel displays a warning message that the...

2.To avoid an electric shock, switch the printer off and unplugged it.
3.Open the transparent window.
4.Find the printhead drop detector beside the stored printhead carriage.
5.Remove any debris blocking the printhead drop detector.
162 Chapter 14   Troubleshooting ink cartridge and printhead issues ENWW
Ink system issues
 

6.With a dry lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris.
7.Close the window.
8.Plug in and switch on the printer.
9.Power the printer on at the front panel.
ENWW Clean the printhead drop detector 163
Ink system issues
 

Align the printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead has been accessed or replaced.
In cases where the paper has jammed, you have used a custom paper, or are experiencing problems
with color accuracy, see 
Color management on page 59; you may need to align the printheads.
NOTE:If the paper has jammed, it is...

Image Quality Maintenance menu procedure
1.Load the paper you wish to use, see Paper handling on page 24. You can use a roll or cut sheet,
however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended for
the best results; plain, bond and thin coated papers provide acceptable but marginal results.
NOTE:If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the
printer.
Do not use transparent or semi-transparent paper to align the printheads.
2.
From...

●Test printhead separately: You are recommended to test the printheads individually to find the
failing printhead. Remove all the printheads and insert them alone one by one, closing the latch
and the carriage lid after every insertion. The front-panel display indicates the failing one
showing the reseat or replace message.
●Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean
the electrical connections, see 
The front-panel display recommends reseating or...

15 Troubleshooting general printer issues
●The printer does not print
●
The printer seems slow
●
Communication failures between computer and printer
●
Cannot access the HP Utility
●
Some Color Center options are unavailable
●
Cannot access the Embedded Web Server
●
Automatic file system check
●
No output when printing from Microsoft Visio 2003
●
Unavailable driver features when printing from QuarkXPress
●
Printer alerts
ENWW167
General printer issues
 

The printer does not print
If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons
why a file you have sent from your computer may not start printing when expected:
●You may have an electrical power problem. If there is no activity at all from the printer, and the
front panel does not respond, check that the power cable is connected correctly and that there is
power available at the socket.
●You may be experiencing unusual electromagnetic phenomena,...

Communication failures between computer and printer
Some symptoms are:
●The front-panel display does not show the Receiving message when you have sent an image to
the printer.
●Your computer displays an error message when you are trying to print.
●Your computer or printer hangs (stays idle), while communication is taking place.
●Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).
To solve a communication problem:
●Ensure that you have selected the correct...

Cannot access the Embedded Web Server
Have you set a password for the Embedded Web Server, and then forgotten the password? If so, go
to the front panel and select the Setup menu icon 
, then Front panel options > Resets > Reset
EWS password. Otherwise, please continue reading this section.
If you have not done so already, please read 
Access the Embedded Web Server on page 20.
NOTE:If you connect directly to your printer with a USB cable, use the HP Utility.
1.
From the front panel, select the...