HP Designjet Z5200ps User Manual

NOTE:When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printheads. However, it can take up to 40 under some conditions, for example, when the
printer has not been used for a long period of time and requires more time to prepare the printheads.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images—more than 3.27 m (129 in) long—
from Microsoft Visio 2003, see Microsofts online knowledge base:...

◦Print-quality and general troubleshooting links
◦Firmware update notices
◦Maintenance tools, like color calibration
◦Access to the job queue, job accounting and printer usage information
◦Access to some printer settings as well as the network settings.
By default alerts are only displayed when you are printing and there are printing problems. For
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window,...

16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so,
please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, contact HP Support. See 
Contact HP Support on page 177.
Table 16-1  Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See 
Handling ink cartridges andprintheads on page 105.
[Color]...

Message Recommendation
Replace [color] cartridge Replace the cartridge. See 
Handling ink cartridges and
printheads on page 105.
Reseat [color] cartridge Remove and reinsert the same cartridge. See 
Handling ink
cartridges and printheads on page 105.
Update: failed. Invalid file Make sure that you have selected the correct firmware
update file. Then try again to perform the update.
Table 16-2  Numerical error codes
Error code Recommendation
52:01 The printer needs internal cleaning. See 
Clean the...

17 HP Customer Care
●Introduction
●
HP Professional Graphics Services
●
HP Proactive Support
●
Contact HP Support
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HP Customer Care
 

Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services.
To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call...

They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/...

●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 173
◦
The printers Service ID: at the front panel, select...

18 Printer specifications
●Functional specifications
●
Physical specifications
●
Memory specifications
●
Power specifications
●
Ecological specifications
●
Environmental specifications
●
Acoustic specifications
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Specifications
 

Functional specifications
Table 18-1  HP 70 ink supplies
Printheads Two inks in each printhead: magenta and yellow, light
magenta and light cyan, photo black and light gray, matte
black and cyan
Ink cartridges Cartridges containing 130 ml or 300 ml of ink: magenta,
yellow, light magenta, light cyan, photo black, light gray,
matte black, cyan
Table 18-2  Paper sizes
Minimum Maximum
Roll width 279 mm (11 in) 1118 mm (44 in)
Roll length 91.4 mm (300 ft)
Sheet width 210 mm (8.3 in) (A4 Portrait) 1118 mm (44...