HP Color LaserJet CP2025dn User Manual

General print quality issues
The following examples depict Letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all of the pages that you print, whether you print
in color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
ProblemCauseSolution
Print is light or faded.The media might not meet
HP specifications.Use media that meets HP specifications.
One or more print cartridges...

ProblemCauseSolution
Vertical streaks or bands appear on the
page.
A
A
A
A
AB
B
B
B
BC
C
C
C
Ca
a
a
a
ac
c
c
c
cb
b
b
b
b
One or more print cartridges might be
defective.Print the Supplies status page to check
the remaining life. See 
Information pages
on page 68.
Use HP ToolboxFX to troubleshoot the
problem.
Replace any low print cartridges. See
Replace print cartridges on page 82.
The product is set to override the
Replace  cartridge message
and to continue printing.Replace any low print cartridges....

ProblemCauseSolution
Marks repeatedly appear at even
intervals on the printed side of the page.The device is not set to print on the type
of media on which you want to print.In the printer driver, select the Paper tab
and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them.The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.Clean the paper path. See...

ProblemCauseSolution
The printed page is curled or wavy.The device is not set to print on the type
of media on which you want to print.In the printer driver, select the Paper tab
and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
The Service menu item Less paper
curl is set to Off.Use the control-panel menus to change
the setting. See 
Control-panel menus
on page 9.
The media might not meet
HP specifications.Use a different...

ProblemCauseSolution
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).Software settings might affect image
printing.In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might affect
printing.Change the order in which the images
are printed. For example, have the lighter
image at the...

ProblemCauseSolution
One or more colors are not printing, or
are inaccurate.Sealing tape might be on the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet
HP specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The device might be operating in
excessively humid conditions.Verify that the device environment is
within humidity specifications.
One or more print cartridges might...

Use HP ToolboxFX to troubleshoot print-quality problems 
NOTE:Before proceeding, print a Supplies status page to see the approximate number of pages
remaining for each print cartridge. See 
Information pages on page 68.
From the HP ToolboxFX software you can print a page that helps identify whether a specific print
cartridge is causing the problem, or if the problem is with the product itself. The print-quality
troubleshooting page prints five bands of color, which are divided into four overlapping...

Print the print-quality troubleshooting page
1.Open HP ToolboxFX. See 
Open HP ToolboxFX on page 69.
2.Click the Help folder, and then click the Troubleshooting page.
3.Click the Print button, and then follow the directions on the printed pages.
Optimize and improve print quality
Always make sure that the Type is setting in the printer driver matches the type of paper that you are
using.
Use the print-quality settings in the printer driver to prevent print-quality problems.
Use the Device Settings area...

Performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier media types can slow the print
job.Print on a...

Product software problems
ProblemSolution
A printer driver for the product is not visible in the Printer folder●Reinstall the product software.
NOTE:Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
●Try plugging the USB cable into a different USB port on
the computer.
An error message was displayed during the software
installation●Reinstall the product software.
NOTE:Close any applications that are...