HP Color LaserJet CP2025dn User Manual

4.Press the Left arrow () or Right arrow () button to highlight Cleaning mode .
5.Press OK.
Clean the product using the embedded Web server
1.Open the embedded Web server.
2.Click the Settings tab.
3.Click the Service menu.
4.Click Start.
Firmware updates
To upgrade the product firmware, download the firmware update file from www.hp.com/go/
ljcp2020series_software and save the file to your network or personal computer. Refer to the product
install notes for instructions on how to install the firmware...

92 Chapter 9   Manage and maintain ENWW
 

10 Solve problems
●Basic troubleshooting checklist
●
Control-panel and status-alert messages
●
Clear jams
●
Solve image-quality problems
●
Performance problems
●
Product software problems
●
Solve Macintosh problems
ENWW93
 

Basic troubleshooting checklist
If you are experiencing problems with the product, use the following checklist to identify the cause of
the problem:
●Is the product connected to power?
●Is the product on?
●Is the product in the Ready state?
●Are all necessary cables connected?
●Are genuine HP supplies installed?
●Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about installation and setup, see the getting started...

Control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when
the product has certain problems. If a status-alert message is available, a 
 appears in the Status
alert column in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing OK to resume printing or...

Control-panel messageStatus alertDescriptionRecommended action
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
50.X Fuser error
Turn off then onThe product has experienced an
error with the fuser.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the...

Control-panel messageStatus alertDescriptionRecommended action
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
57.X Fan error
Turn off then onThe product has experienced a
problem with its internal fan.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product...

Control-panel messageStatus alertDescriptionRecommended action
 in wrong positionA print cartridge is installed in the
incorrect slot.Be sure that each print cartridge
is in the correct slot. From front to
back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Device error
Press [OK]An internal error occurred.Press OK to resume the job.
Front Door openThe product front door is open.Close the door.
Genuine HP supply installedA genuine HP supply was
installed. This message...

Control-panel messageStatus alertDescriptionRecommended action
away from you and then press
OK.
Manual feed  
Press [OK] for available mediaThe product is set for manual
feed mode.Press OK to clear the message
or load the correct media into
tray 1.
Memory is low
Press [OK]
Try again later or turn off & onThe product memory is almost
full.Press OK to finish the job, or
press X to cancel the job.
Break the job into smaller jobs
that contain fewer pages.
For information about increasing
the product memory,...

Control-panel messageStatus alertDescriptionRecommended action
If the error persists, turn the
power off and then on. Resend
the print job.
Rear Door openThe product rear door is open.Close the door.
Remove shipping locks from
 cartridgeA print cartridge shipping lock is
installed.Be sure that the print cartridge
shipping lock has been removed.
Remove shipping locks from
all cartridgesA print cartridge shipping lock is
installed on one or more print
cartridges.Be sure that each print cartridge
shipping...