HP Color LaserJet CP2025dn User Manual

Clear jams
Common causes of jams
Common causes of jams1
CauseSolution
The paper length and width guides are not adjusted correctly.Adjust the guides so they are against the paper stack.
The media does not meet specifications.Use only media that meets HP specifications. See Paper and
print media on page 43.
You are using media that has already passed through a printer
or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from...

Jam locations
Use this illustration to find the locations of jams.
1Output bin
2Tray 1
3Tray 2
4Optional tray 3
5Fuser (behind the rear door)
6 Tray 2 jam-access area
Change Jam Recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during
a jam.
Use HP ToolboxFX to turn on the Jam Recovery feature.
1.Open HP ToolboxFX.
2.Click the Device Settings folder, and then click System Setup.
3.Next to Jam Recovery, select On from the drop-down list.
Clear...

If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then remove
the paper from the opening.
Clear jams in tray 2
1.Pull out tray 2 and place it on a flat surface.
2.Lower the jam-access tray.
3.Remove the jammed sheet by pulling it straight out.
ENWWClear jams 103
 

4.Replace tray 2.
5.Press OK to continue printing.
Clear jams in tray 3
1.Pull out tray 3 and place it on a flat surface.
2.Remove the jammed sheet by pulling it straight out.
104 Chapter 10   Solve problems ENWW
 

3.Replace tray 3.
4.Press OK to continue printing.
Clear jams in fuser area
1.Open the rear door.
2.If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom
of the delivery area.
NOTE:If the sheet tears, make sure that all fragments are removed before you resume printing.
Do not use sharp objects to remove fragments.
ENWWClear jams 105
 

3.Close the rear door.
106 Chapter 10   Solve problems ENWW
 

Clear jams in output bin
1.Look for jammed paper in the output bin area.
2.Remove any visible media.
NOTE:If the sheet tears, make sure that all fragments are removed before resuming printing.
3.Open and then close the rear door to clear the message.
Clear jams in duplexer (duplexing models only)
1.Open the rear door.
ENWWClear jams 107
 

2.If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of
the delivery area.
3.If necessary, remove any visible paper from bottom side of the duplexing unit.
4.If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing
unit.
5.If you can see the trailing edge of the paper, remove the paper from the product.
108 Chapter 10   Solve problems ENWW
 

6.If you can see the leading edge of the paper, remove it from the product.
7.Close the rear door.
ENWWClear jams 109
 

Solve image-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
Identify and correct print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.Make sure the shipping locks have been removed from the transfer roller inside the rear...