HP Color LaserJet 4700 User Manual

							
Configuring alerts
You can use HP Web Jetadmin or the printer’s embedded Web server to configure the system to alert
you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or
accounts that you specify.
You can configure the following:
●The printer(s) you want to monitor
● What alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and
cover open)
● The e-mail account to which the alerts should be forwarded
SoftwareInformation location
HP Web JetadminSee HP Web Jetadmin
 for general information about HP Web
Jetadmin.
See the HP Web Jetadmin Help system for details on alerts
and how to set them up.
Embedded Web server See Using the embedded Web server for general information
about the embedded Web server.
See the embedded Web server  Help system for details on
alerts and how to set them up.
ENWW Configuring alerts 175
 
						

							
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8 Problem solving
This chapter describes what to do if problems arise with your printer. The following topics are covered:
●
Basic troubleshooting checklist
●
Factors affecting printer performance
●
Troubleshooting information pages
●
Control panel message types
●
Control panel messages
●
Paper jams
●
Common causes of paper jams
●
Clearing jams
●
Media-handling problems
●
Printer response problems
●
Printer control panel problems
●
Incorrect printer output
●
Software application problems
●
Troubleshooting common Macintosh problems
●
Color printing problems
●
Print quality troubleshooting
ENWW 177
 
						

							
Basic troubleshooting checklist
If you are experiencing problems with the printer, this checklist can help identify the cause of the problem.
●Is the printer connected to power?
● Is the printer in the 
Ready state?
● Are all necessary cables connected?
● Are any messages displayed on the control panel?
● Was a genuine HP supply installed?
● Were recently replaced print cartridges installed correctly?
● Were recently installed supplies (image fuser kit, image transfer kit) installed correctly?
● Is the on/off switch in the on position?
If you cannot find solutions to printer problems in this guide, see 
http://www.hp.com/supplies/clj4700 .
For additional information on installation and setup of the printer, see the getting started guide for this
printer.
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Factors affecting printer performance
Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured
in pages per minute (ppm). Other factors that affect printing speed include the use of special media
(such as transparencies, glossy media, heavy media, and custom-size media), printer processing time,
and download time.
The time required to download a print job from the computer and to process the job depends on the
following variables:
●The complexity and size of graphics
● The printer’s I/O configuration (network versus parallel)
● The speed of the computer you are using
● The amount of printer memory installed
● The network operating system and configuration (if applicable)
● Printer personality (PCL or PostScript 3 emulation)
NOTE
Adding additional printer memory might resolve memory problems, improve how the
printer handles complex graphics, and improve download times, but it will not increase maximum
printer speed (ppm rating).
ENWW Factors affecting printer performance 179
 
						

							
Troubleshooting information pages
From the printer control panel, you can print pages that can help diagnose printer problems. The
procedures for printing the following information pages are described here:
●Configuration page
NOTE
It is recommended that you print a configuration page before beginning any printer
diagnostics.
● Paper path test page
● Registration page
● Event log
Configuration page
Use the configuration page to view or restore current printer settings, to help troubleshoot printer
problems, or to verify installation of optional accessories, such as DIMMs, paper handling accessories,
trays, and printer languages.
1.
Press  Menu to enter the  MENUS.
2. Press 
 to highlight INFORMATION .
3. Press 
 to select  INFORMATION .
4. Press 
 to highlight PRINT CONFIGURATION .
5. Press 
 to select  PRINT CONFIGURATION .
The message  Printing... CONFIGURATION  appears on the display until the printer finishes printing the
configuration page. The printer returns to the  Ready state after printing.
NOTE If the printer is configured with an HP Jetdirect print server, duplexer, or stapler/stacker,
an additional configuration page will print that provides information about those devices.
Paper path test page
The  paper path test  page is useful for testing the paper handling features of the printer. You can define
the paper path you want to test by selecting the source, destination, and other options available on the
printer.
1. Press  Menu to enter the  MENUS.
2. Press 
 to highlight DIAGNOSTICS .
3. Press 
 to select  DIAGNOSTICS .
4. Press 
 to highlight PAPER PATH TEST .
5. Press 
 to select  PAPER PATH TEST .
The message  Performing... PAPER PATH TEST  appears on the display until the printer finishes the
paper path test. The printer returns to the  Ready state after printing the paper path test page.
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Registration page
The registration  page prints a horizontal arrow and a vertical arrow that show how far from center an
image can be printed on the page. You can set registration values for a tray so that an image on the
back and front of a page is centered. Setting the registration also allows edge-to-edge printing to be set
to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for
each tray. Perform the registration procedure for each tray.
1. Press  Menu to enter the  MENUS.
2. Press 
 to highlight CONFIGURE DEVICE.
3. Press 
 to select  CONFIGURE DEVICE .
4. Press 
 to highlight PRINT QUALITY .
5. Press 
 to select  PRINT QUALITY .
6. Press 
 to highlight SET REGISTRATION .
7. Press 
 to select  SET REGISTRATION .
NOTEYou can select a tray by specifying a  SOURCE. The default  SOURCE is Tray 2.
To set the registration for Tray 2, go to step 12. Otherwise, proceed to the next step.
8. Press  to highlight SOURCE .
9. Press 
 to select  SOURCE.
10. Press 
 or  to highlight a tray.
11. Press 
 to select the tray.
After selecting the tray, the printer control panel returns to the  SET REGISTRATION menu.
12. Press 
 to highlight PRINT TEST PAGE .
13. Press 
 to select  PRINT TEST PAGE .
14. Follow the instructions on the printed page.
The message  Printing... REGISTRATION PAGE  appears on the display until the printer finishes
printing the registration page. The printer returns to the  Ready state after printing the registration page.
Event log
The event log lists the printer events, including printer jams, service errors, and other printer conditions.
1.Press  Menu to enter the  MENUS.
2. Press 
 to highlight DIAGNOSTICS .
3. Press 
 to select  DIAGNOSTICS .
4. Press 
 to highlight PRINT EVENT LOG .
5. Press 
 to select  PRINT EVENT LOG.
ENWW Troubleshooting information pages 181
 
						

							
The message Printing... EVENT LOG  appears on the display until the printer finishes printing the event
log. The printer returns to the  Ready state after printing the event log.
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Control panel message types
Control panel messages are divided into three types, depending on their severity.
●Status messages
● Warning messages
● Error messages
Within the error message category, some messages are ranked as  Critical error messages. This section
explains the differences between the control panel message types.
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer operation and
require no interaction to clear them. They change as the state of the printer changes. Whenever the
printer is ready, not busy, and has no pending warning messages, the status message  Ready is
displayed if the printer is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the
Ready  or Status  messages and remain displayed until the 
 button is pressed. If  CLEARABLE
WARNINGS  is set to JOB in the printer’s configuration menu, these messages are cleared by the next
print job.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing
a paper jam.
Some error messages are auto-continuable; if  AUTO CONTINUE=ON the printer will continue normal
operation after displaying an auto-continuable error message for 10 seconds.
NOTE Any button pressed during the 10-second display of an auto-continuable error message
will override the auto-continue feature and the function of the button pressed will take precedence.
For example, pressing the  Menu button will display the main menu.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by
turning the printer off and then on. These messages are not affected by the  AUTO CONTINUE setting.
If a critical error persists, service is required.
The following table lists and describes control panel messages, in alphabetical order.
ENWW Control panel message types 183
 
						

							
Control panel messages
Message listing
Control panel messageDescriptionRecommended action
10.90.XY REPLACE
COLOR CARTRIDGE
alternates with
For help press A color cartridge is out of toner and needs to
be replaced.Replace the color cartridge.
10.92.YY CARTRIDGES
NOT ENGAGEDThe print cartridge is not seated properly in
the printer.Remove and reinstall the print cartridge.
10.XX.YY SUPPLY
MEMORY ERROR
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges.
The printer cannot read or write to at least one
print cartridge memory tag or at least one
memory tag is missing.
The following control panel messages
correspond to the color of the print cartridge:
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge1.Turn the printer off then on.
2. Press 
 for more information.
3. If the error persists, contact HP Support
at 
http://www.hp.com/support/clj4700 .
11.X INTERNAL CLOCK ERROR
To continue press This message is displayed when there is a
problem with the real-time clock on the
formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clockPress  to continue. If this error occurs, the
printer will continue to track the time and date
using the processor clock until the printer is
turned off. Unless the error is corrected, you
will be prompted to reset the date and time
whenever the printer is turned off then on.
13.XX.YY EXTERNAL OUTPUT
DEVICE PAPER JAMThere is a jam in the stapler/stacker.1. Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information about clearing
jams, see 
Jams in the stapler/stacker .
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700 .
13.XX.YY JAM IN
DUPLEX PATH
For help press There is a jam in the duplex path. 1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
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