HP Color LaserJet 2840 User Manual
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Control panel messageDescriptionRecommended action Unsupported Memory CardThe memory card that you have inserted is not a type that is supported.Insert a card that is supported. See Inserting a memory card. Critical error messages Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the device might require service. Critical error messages Control panel messageDescriptionRecommended action 50.x Fuser ErrorThe device has experienced an internal hardware error.Turn off the device, and then disconnect the power cord. Remove the fuser (see To clear output area jams), and then wait at least 20 minutes. Reinstall the fuser, turn on the device, and then wait for the device to initialize. CAUTION The parts on the internal surface of the fuser are very hot. To avoid burning yourself, do not touch those parts. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn on the device. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 51 Laser ErrorThe device has experienced an internal hardware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Alert and warning messages (continued) ENWWControl panel messages225
Control panel messageDescriptionRecommended action 52 Scanner ErrorThe device has experienced an internal hardware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 54.2, 55.1, 59.16, 59.192, 59.4, 59.99 ErrorsThe device has experienced an internal hardware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 57 Fan Error Turn off then onThe device has experienced a problem with its internal fan.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 79 Error Turn off then onThe device has experienced an internal firmware error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If you have recently installed a memory DIMM in the device, turn off the device, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the device. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Critical error messages (continued) 226Chapter 14 Troubleshooting ENWW
Control panel messageDescriptionRecommended action Engine errorThe device has experienced an engine error.Press ENTER to clear the message. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Sensor errorThe device has experienced an internal sensor error.Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Critical error messages (continued) ENWWControl panel messages227
Clearing jams This section contains instructions for clearing jams from the device. Media jams occur in the device Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: ●The input trays are loaded improperly or overfilled, or the media guides are not set properly. ●Optional tray 2 is removed during a print job. ●The top cover is opened during a print job. ●Too many sheets have accumulated in an output area, or sheets are blocking an output area. ●The print media that is being used does not meet HP specifications. See Media specifications. ●The media is damaged or has foreign objects attached to it, such as staples or paper clips. ●The environment in which the print media was stored is too humid or too dry. See Printing and storage environment. Tips to avoid media jams ●Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ●Verify that the media guides are properly adjusted. ●Check that the input tray is securely in place. ●Do not add print media into the input tray while the device is printing. ●Use only HP-recommended media types and sizes. See Media specifications for more information about print media types. ●Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity. ●Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet. Where to look for jams Jams can occur in these locations: ●inside the device ●in output areas ●in the automatic document feeder (ADF) Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the device. 228Chapter 14 Troubleshooting ENWW
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few sheets have been printed. To clear a media jam inside the device CAUTIONMedia jams might result in loose toner on the page. If toner gets on your clothing, wipe the toner off with a clean cloth, wash the items in cold water, and air dry. Using hot water or heat from a dryer will set the toner in the fabric. If you get any toner on your hands, wash them in cold water. Do not use a sharp object, such as a pencil or scissors, to remove jammed media. 1. On the back of the device, open the rear-output door, and then push down the fuser levers. Releasing the fuser levers relieves tension on the device rollers, which makes removing jammed pages easier. 2. Push the scanner-release button to open the scanner assembly. 3. Open the top cover, and then remove the image drum and set it aside. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device. ENWWClearing jams229
5. When you have removed the jammed media, replace the image drum, and close the top cover and the scanner assembly. 6. Return the fuser levers to their original upward position. After clearing the media jam, you might need to turn the device off, and then turn it on again. Note When you add new media, remove all of the media from the input tray, straighten the stack after adding the new media, place the stack in the tray, and then adjust the media guides. To clear output area jams If the media has jammed where it exits the device, complete the following steps. CAUTION Do not use a sharp object, such as a pencil or scissors, to remove jammed media. 1. Push the scanner-release button to open the scanner assembly, and then open the top cover. 2. On the back of the device, open the rear-output door, and then push down the fuser levers. Releasing the fuser levers relieves tension on the device rollers, which makes removing jammed pages easier. 3. Grasp the leading edge of the media and pull the media out through the output bin. 4. Return the fuser levers to their original upward position, and then close the rear-output door. 5. Close the top cover and the scanner assembly. Note If you turned the device off before clearing the media jam, turn it on again, and then restart your printing or copying job. 230Chapter 14 Troubleshooting ENWW
If the jam is too far into the device to remove, you might have to remove the fuser. To do so, complete the following steps. 1. Turn off the device, and then disconnect the power cable. 2. Rotate the locks on the fuser to the unlocked position. 3. Grasp the fuser handles and pull them to remove the fuser from the device. CAUTIONThe parts on the internal surface of the fuser are very hot. To avoid burning yourself, do not touch those parts. 4. Using both hands, slowly and steadily remove any print media from inside the device. Then, carefully reinsert the fuser and secure the locks. 5. Reconnect the power cable, and then turn on the device. Media jams occur in the automatic document feeder (ADF) Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the device control-panel display. ●The ADF input tray is loaded incorrectly or is too full. See To load originals into the automatic document feeder (ADF) for more information. ●The media does not meet HP specifications, such as those for size or type. See Media specifications for more information. ENWWClearing jams231
To clear a media jam from the automatic document feeder (ADF) 1. Open the ADF cover. NoteVerify that any shipping tape inside the ADF has been removed. 2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside. 3. Lifting the green lever, rotate the pick mechanism until it stays open. 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands. 232Chapter 14 Troubleshooting ENWW
6. When the media is free, gently pull it out in the direction shown. 7. Close the lid to the flatbed scanner. 8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly. 10. Close the ADF lid. ENWWClearing jams233
Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Note If you are having copy problems, see Copy problems. Improving print quality Use the print-quality settings to prevent print-quality problems. Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type. You can change the settings in the device properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using: ●600 dpi ●Custom: This setting produces the same resolution as the default setting, but you can change the scale patterns. Note Changing the resolution can change the formatting of your text. To temporarily change print-quality settings To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print. To change print-quality settings for all future jobs Note For Macintosh instructions, see Printing from the Macintosh OS for more information. For Windows 98, Windows 2000, and Windows Me: 1. In the Windows system tray, click Start, select Settings, and then click Printers. 2. Right-click the device icon. 3. Click Properties (in Windows 2000, you can also click Printing Preferences). 4. Change the settings, and click OK. For Windows XP: 1. In the Windows system tray, click Start, click Control Panel, and then click Printers and Faxes. 2. Right-click the device icon. 3. Click Properties, or click Printing Preferences. 4. Change the settings, and click OK. 234Chapter 14 Troubleshooting ENWW