HP Color LaserJet 2840 User Manual
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Step numberVerification stepPossible problemsSolutions 5Does the device send a fax? (HP Color LaserJet 2830/2840 all-in-one models only) Connect the telephone line and press S TART FAX to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax. The telephone line is not operational or the device is not plugged into the telephone line.Verify that the device is plugged into a telephone line that you know works. The telephone cord is faulty or is plugged into the wrong connector.1. Try plugging the telephone cord into the other connector. 2. Try a new telephone cord. The device fax settings are set incorrectly.Review and reset the device fax settings. See Specifying the fax settings. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Sent fax is incomplete or of poor quality.See Fax problems. 6Does the device receive a fax? (HP Color LaserJet 2830/2840 all-in-one models only) Use another fax machine to send a fax to the device.Too many telephone devices are plugged in, or telephone devices are not connected in the correct order.Make sure that the HP Color LaserJet 2830 all-in-one or HP Color LaserJet 2840 all-in-one is the only device on the telephone line and try again to receive the fax. The device fax settings are set incorrectly.Review and reset the device fax settings. See Specifying the fax settings If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 7Does the device print from the computer? Connect the network cable or USB cable to the device and the computer. Use a word-processing application to send a print job to the device.Software is not installed correctly or an error occurred during software installation.Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly.Reconnect the cable. An incorrect driver is selected.Select the proper driver. Other devices are connected to the USB port.Disconnect the other devices and try again to print. There is a port driver problem in Microsoft Windows.Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. ENWWTroubleshooting process215
Step numberVerification stepPossible problemsSolutions 8Does the device scan to the computer? Initiate a scan from the basic desktop software at your computer.The cable is not connected correctly.Reconnect the cable. Software is not installed correctly or an error occurred during software installation.Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, turn off the device and then turn on the device. If the error still persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 9Does the device recognize and print from a memory card? Insert a memory card and print an index page. See Printing an index. The device does not recognize the card.Remove the card and reinsert it into the memory-card slot. Verify that the card is fully inserted into the slot. Verify that the memory-card type is a supported type. Verify that only one card is inserted in the memory-card slots. The device does not print certain images.Verify that the files on the memory card are in the correct format. The device recognizes only SRGB format .JPEG files. 216Chapter 14 Troubleshooting ENWW
Control panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action. Alert and warning messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing E NTER to resume or by pressing CANCEL to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the device will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement. Alert and warning messages Control panel messageDescriptionRecommended action 10.000x Supply errorE-label can’t be read or print cartridge is not properly installed.1. Reinstall print cartridge. 2. Power cycle device. 3. If the problem is not solved, replace the cartridge. ADF door is openThe ADF lid is open or a sensor is malfunctioning.Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. Try another power source. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Canceled copy. Clear documentThe CANCEL button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.Remove the jammed item. See Media jams occur in the automatic document feeder (ADF). Then, clear the items in the ADF tray and start over. Canceled scan. Clear documentThe CANCEL button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.Remove the jammed item. See Media jams occur in the automatic document feeder (ADF). Then, clear the items in the ADF tray and start over. ENWWControl panel messages217
Control panel messageDescriptionRecommended action Canceled send. Clear documentThe CANCEL button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.Remove the jammed item. See Media jams occur in the automatic document feeder (ADF). Then, clear the items in the ADF tray and start over. Card is not fully insertedThe memory card has not been fully inserted.Verify that the memory card is inserted completely. Comm. errorA fax communication error occurred between the device and the sender or receiver.Allow the device to retry sending the fax. Unplug the device telephone cord from the wall, plug in a telephone, and try making a call. Plug the device phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Device error. [Enter] to cont.An internal error occurred in the device.Press ENTER to resume the job. Device is busy. Try again laterThe device is currently in use.Wait for the device to finish the current job. Doc feeder jam Clear, ReloadA piece of media is jammed in the ADF tray.Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Document feeder mispick. ReloadMedia in the ADF tray was not picked up.Remove the media from the ADF tray, and then reload it. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Engine errorThe device experienced an internal communication error.This is a warning message only. Job output might be affected. Fax delayed – send storage fullFax memory is full.Cancel the fax by pressing ENTER or C ANCEL. Resend the fax. You might need to send the fax in multiple sections if the error occurs again. Alert and warning messages (continued) 218Chapter 14 Troubleshooting ENWW
Control panel messageDescriptionRecommended action Fax is busy Canceled sendThe fax line to which you were sending a fax was busy. The device has canceled sending the fax.Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Check for a dial tone on the phone line by pressing S TART FAX. Make sure that the phone is working by disconnecting the device, plugging in a telephone to the phone line, and making a voice call. Plug the device phone cord into a jack for another phone line, and then try sending the fax again. Try a different phone cord. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Fax is busy Redial pendingThe fax line to which you were sending a fax was busy. The device automatically redials the busy number. See Changing the redial settings. Allow the device to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing S TART FAX. Make sure that the phone is working by disconnecting the device, plugging in a telephone to the phone line, and making a voice call. Plug the device phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Fax memory full Canceling recv.During the fax transmission, the device ran out of memory. Only the pages that fit into memory will be printed.Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory. See Deleting faxes from memory. Note: Adding a memory DIMM does not help resolve this issue. Alert and warning messages (continued) ENWWControl panel messages219
Control panel messageDescriptionRecommended action Fax memory full Canceling sendDuring the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.Print all received faxes or wait until all pending faxes are sent. Ask the sender to send the fax again. Cancel all fax jobs or clear the faxes from memory. See Deleting faxes from memory. Fax recv. errorAn error occurred while trying to receive a fax.Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing S TART FAX. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the device. Make sure that the phone is working by disconnecting the device, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM), and turn off V.34. Ask the sender to resend the fax. See Setting the fax-error- correction mode or Changing the V.34 setting. Connect the device to a different phone line. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Alert and warning messages (continued) 220Chapter 14 Troubleshooting ENWW
Control panel messageDescriptionRecommended action Fax Send errorAn error occurred while trying to send a fax.Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing S TART FAX. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the device. Make sure that the phone is working by disconnecting the device, plugging in a telephone to the phone line, and making a voice call. Connect the device to a different phone line. Set the fax resolution to Standard instead of the default of Fine. See To adjust the resolution for the current fax job. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Fit to Page on flatbed onlyThe copy reduce/enlarge feature (called Fit to Page) applies only to copies made from the flatbed scanner.Use the flatbed or select another reduction/enlargement setting. Group dial not allowed in groupThe speed-dial code that you typed is programmed for a group. Adding a group-dial to another group-dial is not allowed.Add one-touch buttons (programmed as an individual speed dial) or speed-dial codes to a group-dial. Insert Memory CardCard is not in memory slot or is not inserted completely.Insert card or verify that card is inserted completely. Invalid dateAn invalid date was entered, such as June 35.Re-enter the date. Invalid driverYou are using the incorrect printer driver.Reselect the printer driver appropriate for your device. Invalid entryInvalid data or response.Correct the entry. Invalid Memory CardThe proof sheet does not match the files on the memory card.Remove the memory card and insert the correct memory card. Mem. low 1 copy Press [cancel]The device completed making one copy. The remaining copies have been canceled because of low device-memory.Press CANCEL to clear the error. Break the job into smaller jobs that contain fewer pages. Memory Card is in backwardsThe memory card was inserted backwards into the card slot.Remove, turn, and reinsert the card. Memory is low Try again laterThe device does not have enough memory to start a new job.Wait until the current job is finished before starting a new job. Alert and warning messages (continued) ENWWControl panel messages221
Control panel messageDescriptionRecommended action Memory is low. Press [Enter]The device memory has been almost completely filled.Allow the device to finish the job, or press E NTER to cancel the job. Memory low Only 1 copy madeThe device does not have enough memory to complete the collated copy job.Break the job into smaller jobs that contain fewer pages. No Dial ToneThe device could not detect a dial tone.Check for a dial tone on the phone line by pressing S TART FAX. Unplug the telephone cord from both the device and the wall and replug the cord. Make sure that you are using the telephone cord that came with the device. Unplug the device telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the device phone cord into a jack for another phone line. See Changing the detect-dial-tone setting. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. No document sentThe device did not scan any pages, or it did not receive any pages from the computer to transmit a fax.Try sending the fax again. No fax answer Redial pendingThe receiving fax line did not answer. The device attempts to redial after a few minutes.Allow the device to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the device continues to redial, unplug the device telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the device phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Alert and warning messages (continued) 222Chapter 14 Troubleshooting ENWW
Control panel messageDescriptionRecommended action No fax answer. Canceled sendAttempts to redial a fax number failed, or the “Redial-no answer” option was turned off.Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the device and the wall and replug the cord. Unplug the device telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the device phone cord into a jack for another phone line. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. No fax detectedThe device answered the incoming call but did not detect that a fax machine was calling.Allow the device to retry receiving the fax. Try a different phone cord. Plug the device phone cord into a jack for another phone line. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. No paper pickup [Enter] to cont.The print engine has failed to pick up a piece of media.In tray 1, verify that the media was inserted far enough into the tray. In optional tray 2, verify that the paper- length guide is in the correct position for the media size that you are using. Reload the media in the input tray and press E NTER to continue the job. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. No Proof Sheet FoundThe proof sheet is not on the scanner, is in the wrong position, or is face up.Verify that the proof sheet is in the scanner and is properly positioned, face down in the lower right corner. Only 1 memory card at a timeMore than one memory card has been inserted.Remove all but one memory card. Page too complex [Enter] to cont.The device could not print the current page because of its complexity.Press ENTER to clear the message. Allow the device to finish the job, or press C ANCEL to cancel the job. Paper jam in (area)The device has detected a jam in one of the following areas: tray 1, optional tray 2, the registration area, or the fuser.Clear the jam from the area indicated on the device control panel, and then press E NTER. See Clearing jams. Alert and warning messages (continued) ENWWControl panel messages223
Control panel messageDescriptionRecommended action Photo Job PendingSecond photo job was started prior to completion of first job.No action required. Message will cease when first job completes. Photos Not FoundAn image has been selected that has been deleted. The image checked on the bubble sheet has been deleted. Memory card has been removed from the memory slot.Reinsert the card and reselect the image. Proof Sheet Flatbed OnlyA document is in the ADF.Remove the document from the ADF and verify that the proof sheet is properly positioned on the scanner. ProofSheet Error Not ReadableThe proof sheet cannot be read because the bubbles have not been completely filled, the proof sheet is wrinkled, the page is skewed on the scanner, or the proof sheet is face up. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature).Verify that the proof sheet bubbles are completely filled. Verify that the proof sheet is face down and properly positioned in the lower right corner. Scanner reserved for PC scanA computer is using the device to create a scan.Wait until the computer scan has finished, or cancel the scan from the computer software, or press C ANCEL. Scanning error Cannot connectThe device cannot transmit scan information to a computer.Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again. Select at least one imageYou might not have selected any images on the proof sheet.Verify that you have marked the bubbles underneath the images you want to print. Select one image layoutAn image layout might not be selected on the proof sheet.Verify that you have marked one of the bubbles corresponding to an image layout. Select one paper typeA paper type might not be selected on the proof sheet.Verify that you have marked one of the bubbles corresponding to a paper type. Settings clearedThe device has cleared job settings.Re-enter any appropriate job settings. Unauthorized (color)A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or E NTER is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non- HP supplies is not covered under HP warranty. To continue printing, press E NTER. The first pending job will be cancelled. Unknown Memory Card ErrorThere is an issue with either the memory card or the device memory-card reader.Reinsert the card. If the error persists, insert a different card. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. Alert and warning messages (continued) 224Chapter 14 Troubleshooting ENWW