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HP Color LaserJet 2840 User Manual

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    							HP policy on non-HP supplies
    Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
    remanufactured. Because they are not HP products, HP cannot influence their design or
    control their quality. Service or repairs required as a result of using a non-HP supply will not
    be covered under the printer warranty.
    When you insert a supply into the device, the device will inform you if the supply is not a
    genuine HP supply. If you insert a genuine HP supply that has reached the low state from
    another HP device, the device identifies the supply as non-HP. Simply return the supply to
    the original device to reactivate the HP features and functionality.
    Resetting the printer for non-HP supplies
    When you install a non-HP print cartridge or imaging drum, the control panel displays the
    Unauthorized message . In order to print with this supply, you must press E
    NTER the first
    time you install this non-HP supply.
    CAUTION
    The device will not stop printing when this type of supply is empty. Printer damage could
    occur if the device prints with an empty non-HP print cartridge or imaging drum. See 
    Hewlett-
    Packard limited warranty statement and Print Cartridge and Imaging Drum Limited Warranty
    Statement.
    ENWW HP policy on non-HP supplies205
     
    						
    							HP fraud hotline
    Call the HP fraud hotline if the device or HP Toolbox indicates that the print cartridge or
    imaging drum is not an HP print cartridge and you think that it is genuine. HP will help
    determine if the product is genuine and take steps to resolve the problem.
    Your print cartridge or imaging drum might not be a genuine HP one if you notice the
    following issues:
    ●You are experiencing a large number of problems with the print cartridge or imaging
    drum.
    ●The print cartridge or imaging drum does not look like it usually does (for example, the
    pull tab or the box is different).
    In the United States, call toll-free: 877-219-3183.
    Outside the United States, you can call collect. Dial the operator and ask to place a collect
    call to this telephone number: 770-263-4745. If you do not speak English, a representative at
    the HP fraud hotline who speaks your language will assist you. Or, if someone who speaks
    your language is not available, a language line interpreter will connect approximately one
    minute after the beginning of the call. The language line interpreter is a service that will
    translate between you and the representative for the HP fraud hotline.
    206Chapter 13 Managing supplies ENWW
     
    						
    							Changing a print cartridge
    To replace a print cartridge
    1. Push the scanner-release button to open the scanner assembly.
    2. Open the top cover.
    3. Make sure that the correct print-cartridge slot is in the access position.
    ●If the correct print-cartridge slot is not in the access position, close the top cover and
    the scanner assembly, and then press R
    OTATE CAROUSEL until the correct print-
    cartridge slot is in the correct position.
    4. Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge
    straight up to remove it from the carousel.
    ENWWChanging a print cartridge207
     
    						
    							5. Remove the new print cartridge from its packaging, remove the orange cover from the
    print cartridge, and then pull the orange tab straight out to remove the sealing tape.
    6. Squeeze the blue release levers on the print cartridge, holding it with the roller facing
    you. Lower the cartridge straight down into the carousel until it is firmly in place.
    ●If you need to replace another cartridge, close the top cover and the scanner
    assembly, press R
    OTATE CAROUSEL, and then repeat steps 4 through 6.
    7. Close the top cover, and then close the scanner assembly.
    Note
    If you have replaced a black print cartridge, the device prompts you to run a cleaning page.
    208Chapter 13 Managing supplies ENWW
     
    						
    							Changing the imaging drum
    To change the imaging drum
    1. Push the scanner-release button to open the scanner assembly.
    2. Open the top cover.
    3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top.
    4. Lift the imaging drum straight up to remove it from the device.
    5. Remove the new imaging drum from its packaging.
    ENWW Changing the imaging drum209
     
    						
    							6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the
    shipping pins.
    7. Remove the orange shipping lock on each end of the imaging drum, and remove the two
    orange shipping spacers.
    8. Remove the orange cover from the imaging drum.
    CAUTIONDo not touch the surface of the roller or expose the roller to light for an extended period of
    time. Doing so could cause print-quality issues.
    9. Align the arrows on the side of the imaging drum with the arrows inside the printer.
    10. Lower the imaging drum into the printer, and then press it firmlyinto place.
    11. Close the top cover and the scanner assembly.
    210Chapter 13 Managing supplies ENWW
     
    						
    							14
    Troubleshooting
    This troubleshooting information is organized to help you resolve printing problems. Choose
    the general topic or type of problem from the following list.
    ●
    Support strategy
    ●
    Troubleshooting process
    ●
    Control panel messages
    ●
    Clearing jams
    ●
    Print problems
    ●
    Scan problems
    ●
    Copy problems
    ●
    Fax problems
    ●
    Memory card problems
    ●
    Troubleshooting tools
    ENWW211
     
    						
    							Support strategy
    This device has a one-year limited warranty. Warranty service and support options might
    vary depending on your country/region. Please refer to the support flyer that came in your
    box for contact information, or visit http://www.hp.com.
    You can find additional support information in 
    Service and support.
    212Chapter 14 Troubleshooting ENWW
     
    						
    							Troubleshooting process
    Use the troubleshooting checklist to solve issues with the device.
    Troubleshooting checklist
    Follow the steps below when trying to solve a problem with the device.
    Step
    numberVerification stepPossible problemsSolutions
    1Is the power on?
    When the device is
    connected to a grounded
    power source, the control
    panel shows Hewlett
    Packard with moving
    cursors indicating that the
    firmware code is loading,
    and the print engine motor
    rotates for approximately
    45 to 60 seconds. When
    the firmware is done
    loading, Scanner bulb
    warming up appears in
    the control panel, and the
    scan head moves back
    and forth for 10-15
    seconds. If you lift the
    scanner lid, you will see
    that the scanner bulb is lit.
    Near the end of this time,
    the automatic document
    feeder (ADF) motor turns
    on for about two seconds.No power due to failed power source,
    cable, switch, or fuse.1. Verify that the device is plugged in.
    2. Verify that the power cable is
    functional and that the power
    switch is on.
    3. Check the power source by
    plugging the device directly into
    the wall or into a different outlet.
    Print engine motor does not rotate.1. Verify that the fuser shipping
    locks have been removed. For
    more information, see the Getting
    Started Guide.
    2. Verify that the fuser locks are in
    the locked position. See 
    To clear
    output area jams.
    3. Verify that the print cartridges
    and imaging drum are properly
    installed. (See 
    Managing
    supplies.) Look at the control-
    panel messages and follow the
    instructions to remove and
    replace the cartridges.
    4. Verify that the top cover is closed.
    ADF motor does not rotate.Open the ADF cover and remove any
    orange shipping tape inside the ADF.
    Verify that the ADF cable is
    connected correctly to the scanner.
    See 
    Changing the automatic
    document feeder (ADF).
    If the ADF motor still does not rotate,
    replace the ADF. See 
    Changing the
    automatic document feeder (ADF).
    Scanner bulb does not light.If the scanner bulb does not light,
    contact HP Customer Care. See
    Service and support or the support
    flyer that came in the device box.
    ENWWTroubleshooting process213
     
    						
    							Step
    numberVerification stepPossible problemsSolutions
    2Does Ready appear in
    the device control panel?
    The control panel should
    function without error
    messages.Control panel shows an error.See Control panel messages for a list
    of common messages that will help
    you correct the error.
    If the error persists, contact
    HP Customer Care. See 
    Service and
    support or the support flyer that came
    in the device box.
    3Do information pages
    print?
    Print a Configuration page.
    See 
    Configuration page.
    Control panel displays an error
    message.See Control panel messages for a list
    of common messages that will help
    you correct the error.
    Media does not move smoothly
    through the device paper path.Clean the paper path. See Clean the
    paper path.
    Poor print quality.See Print quality problems.
    If the error persists, contact
    HP Customer Care. See 
    Service and
    support or the support flyer that came
    in the device box.
    4Does the device copy?
    Place the Configuration
    page into the ADF and
    make a copy. The report
    should feed smoothly
    through the ADF, and
    copies should print without
    print-quality problems.
    Make a copy from the
    flatbed as well.Poor copy quality from the ADF.1. If the print quality from the
    internal tests and the copy from
    the flatbed were acceptable,
    clean the ADF scanning strip.
    See 
    To clean the scanner glass.
    2. If the ADF is damaged, replace
    the ADF. See 
    Changing the
    automatic document feeder (ADF).
    Media does not move smoothly
    through the ADF path.1. Clean the ADF pick roller and
    ADF separation pad. See
    Cleaning the automatic document
    feeder (ADF) pickup roller
    assembly.
    2. If the problem persists, replace
    the ADF pick roller. See
    Changing the automatic
    document feeder (ADF) pickup
    roller assembly.
    3. If the problem persists, replace
    the ADF. See 
    Changing the
    automatic document feeder (ADF).
    Poor copy quality from the flatbed.1. If the print quality from the
    internal tests and the copy from
    the ADF were acceptable, clean
    the flatbed glass. See 
    To clean
    the scanner glass.
    2. If, after performing the
    maintenance, the problem
    persists, see 
    Copy problems.
    If the error persists, contact HP Customer Care. See Service and support or the
    support flyer that came in the device box.
    214Chapter 14 Troubleshooting ENWW
     
    						
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