HP Color LaserJet 2840 User Manual
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HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer warranty. When you insert a supply into the device, the device will inform you if the supply is not a genuine HP supply. If you insert a genuine HP supply that has reached the low state from another HP device, the device identifies the supply as non-HP. Simply return the supply to the original device to reactivate the HP features and functionality. Resetting the printer for non-HP supplies When you install a non-HP print cartridge or imaging drum, the control panel displays the Unauthorized message . In order to print with this supply, you must press E NTER the first time you install this non-HP supply. CAUTION The device will not stop printing when this type of supply is empty. Printer damage could occur if the device prints with an empty non-HP print cartridge or imaging drum. See Hewlett- Packard limited warranty statement and Print Cartridge and Imaging Drum Limited Warranty Statement. ENWW HP policy on non-HP supplies205
HP fraud hotline Call the HP fraud hotline if the device or HP Toolbox indicates that the print cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem. Your print cartridge or imaging drum might not be a genuine HP one if you notice the following issues: ●You are experiencing a large number of problems with the print cartridge or imaging drum. ●The print cartridge or imaging drum does not look like it usually does (for example, the pull tab or the box is different). In the United States, call toll-free: 877-219-3183. Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this telephone number: 770-263-4745. If you do not speak English, a representative at the HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline. 206Chapter 13 Managing supplies ENWW
Changing a print cartridge To replace a print cartridge 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Make sure that the correct print-cartridge slot is in the access position. ●If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press R OTATE CAROUSEL until the correct print- cartridge slot is in the correct position. 4. Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge straight up to remove it from the carousel. ENWWChanging a print cartridge207
5. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape. 6. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place. ●If you need to replace another cartridge, close the top cover and the scanner assembly, press R OTATE CAROUSEL, and then repeat steps 4 through 6. 7. Close the top cover, and then close the scanner assembly. Note If you have replaced a black print cartridge, the device prompts you to run a cleaning page. 208Chapter 13 Managing supplies ENWW
Changing the imaging drum To change the imaging drum 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top. 4. Lift the imaging drum straight up to remove it from the device. 5. Remove the new imaging drum from its packaging. ENWW Changing the imaging drum209
6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. 7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers. 8. Remove the orange cover from the imaging drum. CAUTIONDo not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues. 9. Align the arrows on the side of the imaging drum with the arrows inside the printer. 10. Lower the imaging drum into the printer, and then press it firmlyinto place. 11. Close the top cover and the scanner assembly. 210Chapter 13 Managing supplies ENWW
14 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Support strategy ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ● Scan problems ● Copy problems ● Fax problems ● Memory card problems ● Troubleshooting tools ENWW211
Support strategy This device has a one-year limited warranty. Warranty service and support options might vary depending on your country/region. Please refer to the support flyer that came in your box for contact information, or visit http://www.hp.com. You can find additional support information in Service and support. 212Chapter 14 Troubleshooting ENWW
Troubleshooting process Use the troubleshooting checklist to solve issues with the device. Troubleshooting checklist Follow the steps below when trying to solve a problem with the device. Step numberVerification stepPossible problemsSolutions 1Is the power on? When the device is connected to a grounded power source, the control panel shows Hewlett Packard with moving cursors indicating that the firmware code is loading, and the print engine motor rotates for approximately 45 to 60 seconds. When the firmware is done loading, Scanner bulb warming up appears in the control panel, and the scan head moves back and forth for 10-15 seconds. If you lift the scanner lid, you will see that the scanner bulb is lit. Near the end of this time, the automatic document feeder (ADF) motor turns on for about two seconds.No power due to failed power source, cable, switch, or fuse.1. Verify that the device is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. Print engine motor does not rotate.1. Verify that the fuser shipping locks have been removed. For more information, see the Getting Started Guide. 2. Verify that the fuser locks are in the locked position. See To clear output area jams. 3. Verify that the print cartridges and imaging drum are properly installed. (See Managing supplies.) Look at the control- panel messages and follow the instructions to remove and replace the cartridges. 4. Verify that the top cover is closed. ADF motor does not rotate.Open the ADF cover and remove any orange shipping tape inside the ADF. Verify that the ADF cable is connected correctly to the scanner. See Changing the automatic document feeder (ADF). If the ADF motor still does not rotate, replace the ADF. See Changing the automatic document feeder (ADF). Scanner bulb does not light.If the scanner bulb does not light, contact HP Customer Care. See Service and support or the support flyer that came in the device box. ENWWTroubleshooting process213
Step numberVerification stepPossible problemsSolutions 2Does Ready appear in the device control panel? The control panel should function without error messages.Control panel shows an error.See Control panel messages for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 3Do information pages print? Print a Configuration page. See Configuration page. Control panel displays an error message.See Control panel messages for a list of common messages that will help you correct the error. Media does not move smoothly through the device paper path.Clean the paper path. See Clean the paper path. Poor print quality.See Print quality problems. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 4Does the device copy? Place the Configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.Poor copy quality from the ADF.1. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See To clean the scanner glass. 2. If the ADF is damaged, replace the ADF. See Changing the automatic document feeder (ADF). Media does not move smoothly through the ADF path.1. Clean the ADF pick roller and ADF separation pad. See Cleaning the automatic document feeder (ADF) pickup roller assembly. 2. If the problem persists, replace the ADF pick roller. See Changing the automatic document feeder (ADF) pickup roller assembly. 3. If the problem persists, replace the ADF. See Changing the automatic document feeder (ADF). Poor copy quality from the flatbed.1. If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass. See To clean the scanner glass. 2. If, after performing the maintenance, the problem persists, see Copy problems. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 214Chapter 14 Troubleshooting ENWW