HP Color LaserJet 2700 User Manual

Software program problems
Cannot change system selections
Cause
Solution
The software program does not support system changes.See the software program documentation.
The correct printer driver is not loaded.Load the correct printer driver.
The correct program driver is not loaded. Load the correct program driver.
Cannot select a font from the software
Cause
Solution
The font is not available to the software program. See the software program documentation.
Cannot select colors
Cause
Solution
The software...

Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●The driver setting is incorrect. To change the media type setting, see 
Type and Size.
●Use media that meets HP specifications. See 
Print-media specifications.
●The surface of the media is too smooth. Use paper that meets HP...

●If printed colors look wrong when printed, select different colors in the software program or printer
driver.
●If you are using a reflective overhead projector with the printed transparencies, use a standard
overhead projector instead.
Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See the printer getting started guide for operating-environment specifications.
Print...

Using the HP ToolboxFX to troubleshoot print-quality problems 
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing
the problem. The print-quality trouble shooting page prints five bands of color, which are divided into four
overlapping sections. By examining each section, y ou can isolate the problem to a particular cartridge.
SectionPrint-cartridge
1Yellow
2Cyan
3Black
4Magenta
●If a mark or spot appears in on
ly one section, replace the print...

Calibrating the printer
Calibration is a printer function that optimizes print quality. If you experience any print-quality problems,
calibrate the printer.
1.Press OK.
2.Press > to highlight System Setup, and then press OK.
3.Press > to highlight Print quality, and then press OK.
4.Press > to highlight Calibrate color, and then press OK.
5.Press > to highlight Calibrate now, and then press OK.
6.Press OK.
ENWW Print-quality troubleshooting 125
 

Network problems (HP Color LaserJet 2700n only)
Check the following items to verify that the printer is communicating with the network. Before you begin
this troubleshooting procedure, print a configuration page. See 
Using printer information pages.
1.Are any physical connection problems evident between the workstation or file server and the
printer?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications....

Check the status of your protocol on the Configuration report. You can also use the embedded
Web server, the HP ToolboxFX, or Macintosh Configure Device to check the status of other
protocols. See 
Managing the printer.
9.Does the printer appear in HP Web Jetadmin or other management programs?
●Verify the network settings on the Network configuration page.
●Confirm the network settings for the printer by using the control panel.
ENWW Network problems (HP Color LaserJet 2700n only) 127
 

128 Chapter 8   Problem solving ENWW
 

A Supplies and accessories
●To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.
●To order supplies worldwide, go to 
www.hp.com/ghp/buyonline.html.
●To order supplies in Canada, go to 
www.hp.ca/catalog/supplies.
●To order supplies in Europe, go to 
www.hp.com/go/supplies.
●To order supplies in Asia-Pacific, go to 
www.hp.com/paper/.
●To order accessories, go to 
www.hp.com/go/accessories.
ENWW129
 

Parts and supplies
Spare parts and supplies for this printer will be available for at least five years after production has
stopped.
PartPart numberType/size
Memory upgrades (DIMMs)Q1887ASynchronous 64 MB DDR SDRAM DIMM
Q7721ASynchronous 128 MB DDR SDRAM DIMM
Q7722ASynchronous 256 MB DDR SDRAM DIMM
AccessoriesQ5985AOptional 500-sheet paper feeder (tray 3)
 J6035DHP Jetdirect 175x print server (fast Ethernet, 10/100base-
TX, USB 1.1)
J6072AHP bt1300 Bluetooth1 wireless printer adapter (USB 1.1
interface)...