HP Color LaserJet 2700 User Manual

For more precise levels, follow the instructions in the table below to print a supplies status page.
DeviceProcedure
Printer control panel1.Press  OK.
2. Press  > to highlight  Reports, and then press  OK.
3. Press  > to highlight  Supplies status , and then press  OK.
The HP ToolboxFXIn the  Status  tab, click  Supplies Status  to open the supplies status page.
Embedded Web server1.In your browser, enter the IP address for the printer home page and press
Enter  to open the printer status page. See...

Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the
printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see 
HP fraud hotline and Web site.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183,...

Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.
Supply replacement guidelines
To facilitate the replacement of supplies, keep the  following guidelines in mind when setting up the
printer.
● Sufficient space is required above and in the front of the printer for removing supplies.
● The printer should be located 
on a flat, sturdy surface.
For instructions on installing supplie s, see the installation guides provided with each supply item or...

2.Remove the used print cartridge from the printer.
3.Remove the new print cartridge from the bag. Place  the used print cartridge in the bag for recycling.
4.Grasp both sides of the print cartridge and distri bute the toner by gently rocking the print cartridge
from front to back.
CAUTION Do not touch the shutter or the surface of the roller.
84 Chapter 7   Maintenance ENWW
 

5.Remove the orange shipping locks  and the shipping tape attached to the left shipping lock from
the new print cartridge. Discard the shipping tape  and shipping locks according to local regulations.
6.Align the print cartridge with the tracks inside th e printer, and using the handles, insert the print
cartridge until it is firmly seated.
7. Firmly close the front door.
After a short time,  Ready should appear on the control panel.
8. Installation is complete. Place the used print cartridge in the box...

Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has
a cleaning mode that can correct and prevent these types of problems.
To clean the printer using the printer control panel
1.Press OK.
2.Press > to highlight Service, and then press OK.
3.Press > to highlight Cleaning mode, and then press OK.
4.Load tray 1 with plain paper, and...

8 Problem solving
This chapter describes what to do if problems arise with your printer.
●
Basic troubleshooting checklist
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Printer response problems
●
Printer control-panel problems
●
Color-printing problems
●
Incorrect printer output
●
Macintosh problems
●
Software program problems
●
Print-quality troubleshooting
●
Network problems (HP Color LaserJet 2700n only)
ENWW87
 

Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
●Is the printer connected to power?
●Is the printer on?
●Is the printer in the Ready state?
●Are all necessary cables connected?
●Do any messages appear on the control panel?
●Are genuine HP supplies installed?
●Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about...

Control-panel messages
The control-panel messages indicate the current printer status. In addition, alert, warning, and critical
error messages indicate situations that might require action.
Alert and warning messages appear temporarily and might require that you acknowledge the message
by pressing OK to resume printing or by pressing X to cancel the job. With certain warnings, the job
might not finish printing or the print quality might be affected. If the alert or warning message is related
to printing...

Control-panel messageDescriptionRecommended action
If the message persists, contact HP support.
See 
Service and support.
54.XX Error
Turn off then onThe printer has experienced an error with one
of the internal sensors.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the...