HP Color LaserJet 2700 User Manual
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Control-panel messageDescriptionRecommended action 79 Service Error Turn off then onAn incompatible DIMM is installed.1.Turn the printer off by using the power switch. 2.Install a DIMM that the printer supports. See Service and support for a list of supported DIMMs. See Working withmemory for DIMM installation instructions. 3.Turn the printer on. If the message persists, contact HP support. See Service and support. Color disabled. Using black onlyThe printer has been set to disable color printing....
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Control-panel messageDescriptionRecommended action Load tray # Press OKThe printer is processing a manual-duplex job, and has printed the first sides. The printer waits for you to load the pages into the tray to print the second sides.Load the printed pages into the tray to print the second sides. See Using 2-sided (duplex)printing for more information. Load tray # A tray is configured for the media type and size that the print job is requesting, but that tray is empty.Load the correct media into the...
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Control-panel messageDescriptionRecommended action Order suppliesMore than one supply item is low.Check the supply-level gauges on the control panel, or print a supplies status page to determine which cartridges are low. See Using printer information pages Order the identified print cartridges. Printing will continue until Replace cartridge appears. See Supplies and accessories for more information. Page too complex Press OKThe printer cannot process the page.Press OK to continue printing the job, but...
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Jams Use this illustration to troubleshoot jams in th e printer. For instructions to clear jams, see Clearing jams. Figure 8-1 Jam locations (printer shown without optional tray 3) 1Output bin 2Paper path 3Tray 1 4Trays 2 or 3 5Fuser Common causes of jams Common causes of jams1 CauseSolution The media does not m eet specifications.Use only media that meets HP specifications. See Print-media specifications. A component is installed incorrectly.Verify that all print cartridges, trays, and the fuser are...
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Common causes of jams1 CauseSolution The media is removed before it settles into the output bin.Reset the printer. Wait until the page completely settles in the output bin before removing it. The media is in poor condition.Replace the media. The internal rollers from tray 2 or optional tray 3 are not picking up the media.Remove the top sheet of media. If the media is heavier than 163 g/m2 (43 lb), it might not be picked from the tray. The media has rough or jagged edges.Replace the media. The media is...
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2.Grasp the jammed sheet by both corners and pull. 3.Place the media stack in tray 1. 4.Confirm that the media guides are against the media without bending it. 5.Press OK to resume printing. 96 Chapter 8 Problem solving ENWW
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Jam in tray 2 or optional tray 3 1.If the optional tray 3 is install ed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it. 2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 3. Pull out tray 2 and place it on a flat surface. 4.If the jammed sheet is visible, remove it. ENWW Jams 97
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5.If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 6.Replace tray 2 and optional tray 3. 7.Press OK to resume printing. 98 Chapter 8 Problem solving ENWW
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Jam in print paper path For this control-panel messages, look in two areas for jams. First, check the front door area for a jam. Next, starting with step 6, check the top cover area. 1. Open the front door. CAUTION Do not place anything on the transfer un it. Do not touch the top of the transfer unit or the contacts on the left side of it. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 2. Remove any visible media. ENWW Jams 99
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3.Locate the green registration-plate tabs th at are below the bottom print cartridge. 4.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 5. Close the front door. 100 Chapter 8 Problem solving ENWW