HP Color LaserJet 2700 User Manual

Printer response problems
The control-panel display is blank
Cause
Solution
The printer power switch is in the off position.Verify that the printer is on. Fans might run while the printer is
in standby mode (off).
The printer memory DIMMs are defective or installed
incorrectly.Verify that the printer memory DIMMs are correctly installed
and are not defective.
The power cord is not firmly plugged into both the printer and
the power receptacle.Turn off the printer and then disconnect and reconnect the...

The printer is on but is not receiving data
Cause
Solution
The interface cable is not correct for this configuration.Select the correct interface cable for your configuration. See
USB configuration.
The interface cable is not securely connected to both the
printer and the computer.Disconnect and reconnect the interface cable.
The interface configurations shown on the printer configuration
page do not match those on the host computer.Configure the printer to match the computer configuration.
The computer...

Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause
Solution
The printer control-panel display is blank, even when the fan
is running.Fans might run while the printer is in standby mode (off). Press
the printer power switch to turn on the printer.
Printer settings in the software program or printer driver differ
from the printer control-panel settings.Confirm that the...

Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
You might be using a driver for monochrome (black and white)
printing.Install the PCL 6 or PS drivers, which enable color printing.
The correct printer driver is not selected in your software
program.Select the correct printer driver.
The Restrict color option is set to...

Inconsistent colors print after installing a print cartridge
Cause
Solution
The printer might need calibration.Calibrate the printer. See Calibrating the printer.
The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories.
Printed colors do not match screen colors
Cause
Solution
Extremely light screen colors are not being printed.The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.
Extremely...

Incorrect printer output
Printer output problems
Incorrect fonts print
Cause
Solution
The font has not been correctly selected in the software
program.Reselect the font in the software program.
The font is not available to the printer.Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.Select the correct printer driver.
The font might be correct, but the characters appear blurry
because the colors are not...

Partial printout
Cause
Solution
A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or
2.Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not
contain errors.
1.From within the same program, print another file that you
know is error-free.
or
2.Print the file from another program.
Smears, vertical...

Macintosh problems
Solving problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive
folder: Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for...

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality.Replace the interface cable with a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs.
The...

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly...