HP 6500 A Manual

							
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux  printing. All support is provided online
at the following web site: 
https://launchpad.net/hplip . Click the Ask a question  button to begin
the support process.
The HPLIP Web site does not provide suppport for  Windows or Mac OS X. If you are using these
operating systems, see
 www.hp.com/support .
This section contains the following topics:
•
Support process
•
Before you call
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the device.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP all-in-one
• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP all-in-one
3. Call HP support. Support options and availabi lity vary by device, country/region, and language.
Before you call
Visit the HP Web site (www.hp.com/support ) for the latest troubleshooti ng information, or product
fixes and updates.
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will rece ive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to custom ers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan) .
To assist our Customer Care Center representat ives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test diagnostic page of the device. For more information, see 
Understand the
printer status page . If the device does not print, get the following information ready:
• Device model number. For more information, see 
Finding the device model number .
• Serial number (check the back of the device)
2. Check the operating system that you are using, such as Windows XP.
3. If the device is connected to the netwo rk, check the network operating system.
4. Note how the device is connected to your sy stem, such as through USB or network connection.
Obtain HP telephone support 247 
						

							
5.Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or pr operties dialog box, and click the About tab.)
6. If you have a problem printing from a particular  application, note the application and version
number.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of publication
and are applicable only for calls made on a land line. Different rates may apply for mobile phones.
For the most current HP list of telephone s upport numbers and call costs information, see
www.hp.com/support.
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico).
To determine the duration of phone support in  Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Appendix B
248 Support and warranty 
						

							
Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
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Placing a call
Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide
the following information:
• Model number (located on the label on the front of the device)
NOTE:In addition to the model name that appears on the front of the device, this device
has a specific model number. You can use this  number to help determine which supplies or
accessories are available fo r your product, as well as when obtaining support. The model
number is printed on a label located inside the device near the ink cartridges area.
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to this situatio n (such as a thunderstorm, HP all-in-one was
moved, etc.)?
After the phone support period
After the phone support period, help is available  from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/regio n to learn more about support options.
Additional warranty options
Extended service plans are available for the HP all-in-one at additional costs. Go to www.hp.com/support, select your country/region and language, then ex plore the services and warranty area for
information about the extended service plans.
Appendix B
250 Support and warranty 
						

							
HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Obtain HP telephone support 251 
						

							
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send the device in for service, make sure you remove and keep the following items before returning
your device:
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the device control-panel faceplate
•
Remove the rear access panel or duplexer
•
Remove the output tray
Remove the device control-panel faceplate
NOTE: This information does not apply to customers in Japan.
CAUTION: The device must be unplugged before following these steps.
CAUTION: The replacement device will not be ship ped with a power cord. Store the power
cord in a safe place until the replacement arrives.
To remove the control-panel faceplate
1. Press the  Power button to turn off the device.
2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord
with the device.
Appendix B
252 Support and warranty 
						

							
3.Remove the control-panel faceplate as follows:
a. Lift the scanner lid.
b . Use either your finger or insert a thin object  in the tab on the upper right corner of the control-
panel faceplate to pry the control-panel faceplate off.
Prepare the device for shipment 253 
						

							
4.Retain the control-panel faceplate. Do not return  the control-panel faceplate with the HP all-in-
one.
CAUTION: The replacement device might not come  with a control-panel faceplate. Store
your control-panel faceplate in a safe plac e, and when the replacement device arrives,
reattach your control-panel fac eplate. You must attach your control-panel faceplate to use
the control-panel functions on the replacement device.
NOTE: See the setup poster that came with the device for instructions on how to attach
your control-panel faceplate. The replacemen t device might come with instructions for
setting up your device.
Remove the rear access panel or duplexer
Remove the duplexer before shipping the device.
▲ Push the button on either side of the rear acce ss panel or the duplexer, and then remove the
panel or unit.
Remove the output tray
Remove the output tray before shipping the device.
▲ Lift the output tray, and gently pull it out of the device.
Appendix B
254 Support and warranty 
						

							
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1. If available, pack the device for shipment by usi ng the original packaging materials, or use the
packaging materials that came  with your replacement device.
If you do not have the original packaging ma terials, please use other adequate packaging
materials. Shipping damage caused by improp er packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for serv ice personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
Pack the device 255 
						

							
C Device specifications
For media and media-handling specifications, see Understand specifications for supported media .
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory  specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Print specifications
•
Copy specifications
•
Fax specifications
•
Scan specifications
•
Environmental specifications
•
Electrical specifications
•
Acoustic emission spec ifications (print in Draft mode, noise levels per ISO 7779)
•
Memory card specifications
Physical specifications
Size (width x depth x height)
Device with A4/Letter-size scanner glass and duplexer:  476 x 473 x 258 mm (19.0 x 18.9 x 10.3
inches)
Device weight (including print supplies)
Device with A4/Letter-size scanner glass and duplexer:  8.6 kg (19 lb)
Product features and capacities
FeatureCapacity
Connectivity• USB 2.0-compliant high speed
• Wireless 802.11b/g
• Wired network
Ink cartridgesFour ink cartridges (black, yellow, magenta,
cyan)
Supply yieldsVisit www.hp.com/go/learnaboutsupplies/ for
more information on estimated ink cartridge
yields.
Device languagesHP PCL 3
Font supportUS fonts: CG Times, CG Times Italic, Universe,
Universe Italic, Courier, Courier Italic, Letter
Gothic, Letter Gothic Italic.
Duty cycle
256 Device specifications
Up to  000 pages per month7