HP 6500 A Manual

							
Print quality troubleshooting.....................................................................\
............................. .179
Wrong, inaccurate, or  bleeding colors.........................................................\
.....................179
Ink is not filling  the text or graphics complete ly................................................................182
The printout has a horizontal band of distortion near the bottom of a borderless
print.......................................................................................................................... .........184
Printouts have horizontal streaks or  lines.........................................................................185
Printouts are faded or  have dull colors........................................................\
.....................187
Printouts seem blurry or fuzz y..........................................................................................189
Printouts are slanted or  skewed.......................................................................................190
Ink streaks on the back of the paper ................................................................................191
Paper is not picked up from  the input tray........................................................................192
Poor black text................................................................................................................ ..193
The product prints slowly..................................................................................................195
Solve paper-feed problems....................................................................................................19 5
Solve copy problems............................................................................................................ ..197
No copy came out.............................................................................................................19 7
Copies are blank............................................................................................................... 198
Documents are missing or faded......................................................................................198
Size is reduced................................................................................................................ .198
Copy quality is poor..........................................................................................................1 98
Copy defects are app arent...............................................................................................199
Error messages appear....................................................................................................199
Solve scan problems............................................................................................................ ..199
Scanner did nothing.................................... ......................................................................20 0
Scan takes too long..........................................................................................................20 0
Part of the document did not scan or  text is missing........................................................201
Text cannot be edited.......................................................................................................201
Error messages appear....................................................................................................202
Scanned image quality is poor .........................................................................................202
Scan defects are  apparent...............................................................................................203
Solve fax problems............................................................................................................. ....203
The fax test failed............................................................................................................ .204
Solve network problems.........................................................................\
................................ 217
Solve wireless problems (some models only) ........................................................................217
Basic wireless trouble shooting.........................................................................................218
Advanced wireless  troubleshooting..................................................................................218
Make sure your computer  is connected to your network............................................219
Make sure that the HP device is c onnected to your network......................................220
Check to see if the firewall software is blo cking communication................................221
Make sure the HP device is online  and ready............................................................221
Your wireless router is using a hid den SSID..............................................................222
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)...........................................................................................................222
Make sure the HP Network Devices Support  service is running (Windows only).......222
Add hardware addresses to a  wireless access point (WAP).... ..................................223
Solve photo (memory card) problems ....................................................................................223
The device cannot read the memory card........................................................................223
The device cannot read photos  on the memory card.......................................................224
Solve device management  problems.....................................................................................224
Embedded Web serv er cannot be opened.......................................................................224
Contents
7 
						

							
Troubleshoot installation issues.............................................................................................22 5
Hardware installation  suggestions....................................................................................225
Software installation sug gestions.....................................................................................226
Clear jams..................................................................................................................... ..........227
Clear paper jams..............................................................................................................2 27
Avoid paper jams..............................................................................................................2 29
Errors......................................................................................................................... .............229
Printhead Problem......... ...................................................................................................23 0
Incompatible Printhead..................... ................................................................................230
Printhead problem and adva nced printhead maintenance...............................................230
Printhead problem - The follow ing printhead has a problem......................................230
Advanced printhead ma intenance..............................................................................231
Fax Memory Full...............................................................................................................2 35
Device Disconnected........................................................................................................235
Ink Alert...................................................................................................................... .......235
HP recommends you have a replacement available for when print quality becomes
no longer acceptable..................................................................................................236
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer
acceptable..................................................................................................................236
Ink system failure........................................................................................................236
Cartridge Problem.............................................................................................................2 37
The following cart ridge appears to be missing or dam aged.......................................237
Cartridge(s) in Wrong Slot -  The following cartridges are in the  wrong slots..............237
Cartridge Problem.............................................................................................................2 37
Paper Mismatch................................................................................................................2 37
The cartridge cradle cannot  move....................................................................................238
Paper Jam...................................................................................................................... ..238
Paper Jam...................................................................................................................... ..238
The printer is out of paper................................................................................................238
Incompatible Cartridg e(s).................................................................................................238
Incompatible Cartri dge(s)...........................................................................................238
Incompatible Cartri dge(s)...........................................................................................238
Printer Offline................................................................................................................ ....239
Printer Paused................................................................................................................. .239
Sensor issue................................................................................................................... ..240
Sensor failure................................................................................................................. ..240
Previously used genuine HP cartridge .............................................................................240
Ink Service Capacity  Warning..........................................................................................241
Document failed to prin t....................................................................................................241
General printer error.........................................................................................................2 41
A HP supplies and accessories Order printing supplies  online................................................................................................. 242
Accessories.................................................................................................................... ........242
Supplies....................................................................................................................... ...........242
Supported ink cartri dges...................................................................................................243
HP media....................................................................................................................... ...243
8 
						

							
B Support and warrantyObtain electronic su pport...................................................................................................... ..244
Warranty....................................................................................................................... ..........245
Ink cartridge warranty in formation..........................................................................................246
Obtain HP telephone s upport.................................................................................................247
Support process...............................................................................................................2 47
Before you call................................................................................................................ ..247
HP support by phone........................... .............................................................................248
Phone support period.................................................................................................248
Telephone supp ort numbers.......................................................................................249
Placing a call...............................................................................................................25 0
After the phone support pe riod...................................................................................250
Additional warrant y options..............................................................................................250
HP Quick Exchange Service  (Japan)...............................................................................251
HP Korea customer su pport.............................................................................................251
Prepare the device for shipme nt.............................................................................................252
Remove the device control- panel faceplate....................... ..............................................252
Remove the rear access panel or duplexer......................................................................254
Remove the output tray....................................................................................................254
Pack the device................................................................................................................ ......255
C Device specifications Physical specifications........................................................................................................ ....256
Product features and  capacities.............................................................................................256
Processor and memory specifications. ...................................................................................257
System requirements............................................................................................................ ..257
Network protocol specifications..............................................................................................25 8
Embedded Web server  specifications....................................................................................258
Print specifications........................................................................................................... .......259
Copy specifications............................................................................................................ .....259
Fax specifications............................................................................................................. ......259
Scan specifications.......................... .................................................................................. .....260
Environmental specif ications..................................................................................................2 60
Electrical specifications...................................................................................................... ....260
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)................261
Memory card specifications....................................................................................................2 61
D Regulatory information FCC statement.................................................................................................................. ......263
Notice to users in Korea.........................................................................\
.............................. ..263
VCCI (Class B) compliance statement for  users in Japan......................................................263
Notice to users in Japan about t he power cord......................................................................264
Toxic and hazardous substance  table....................................................................................264
LED indicator statement.........................................................................\
............................... .264
Noise emission statement for Germany.................................................................................264
Notice to users of the U.S. telephone  network: FCC requirements........................................265
Notice to users of the  Canadian telephone network................ ...............................................265
Notice to users in the European Eco nomic Area....................................................................267
Notice to users of the German telep hone network.................................................................267
Contents
9 
						

							
Regulatory information for wireless products (some models only).........................................267
Exposure to radio frequency ra diation..............................................................................268
Notice to users in Br azil....................................................................................................26 8
Notice to users in C anada................................................................................................268
Notice to users in Ta iwan.................................................................................................268
European Union regulatory no tice....................................................................................269
Australia wired fax statement.................................................................................................2 69
Regulatory model number......................................................................................................26 9
Declaration of conformity...................................................................................................... ..271
Environmental product stewar dship program.........................................................................273
Paper use...................................................................................................................... ...273
Plastics....................................................................................................................... ......273
Material safety data sheets...............................................................................................273
Recycling program........................................... .................................................................273
HP inkjet supplies recy cling program...............................................................................273
Disposal of waste equipment by users  in private households in the European
Union.......................................................................................................................... ......274
Power consumption..........................................................................................................274
Chemical Substances ......................................................................................................275
Third-party licenses........................................................................................................... .....276
Expat.......................................................................................................................... .......276
OpenSSL........................................................................................................................ ..276
SHA2........................................................................................................................... .....278
Index ............................................................................................................................... .............280
10 
						

							
1 Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
•
Finding the device model number
•
Accessibility
•
Understand the device parts
•
Turn off the device
•
Eco-Tips
NOTE: If you are using the device with a computer running Windows 2000, Windows
XP x64, Windows XP Starter Edition, or Windows Vista Starter Edition, some features
might not be available. For more information, see 
Operating system  compatibility.
Find other resources for the product 
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
ResourceDescriptionLocation
Setup posterProvides illustrated setup
information.A printed version of this
document is provided with the
device, it is also available on
the HP Website 
www.hp.com/support.
Readme file and release
notesProvide late-breaking
information and
troubleshooting tips.Included on the Starter CD.
Fax Getting Started GuideProvides instructions for
setting up the device’s fax
function.A printed version of the
document is provided with the
device.
Wireless Getting Started
Guide (some models only)Provides instructions for
setting up the device’s wireless
function.A printed version of the
document is provided with the
device.
Toolbox (Microsoft®
Windows®)Provides information about
printhead health and access to
maintenance services.
For more information, see
Toolbox (Windows) .
The Toolbox is typically
installed with the device
software as an available
installation option.
HP Solution Center (Windows)Allows you to change device
settings, order supplies, start,
and access the onscreen Help.
Depending on the devices you
have installed, the HP Solution
Center provides additional
features, such as access to the
HP photo and imagingTypically installed with the
device software.
Get started 11 
						

							
ResourceDescriptionLocation
software and the Fax Setup
Wizard. For more information,
see 
Use the HP SolutionCenter (Windows).
HP Printer Utility (Mac OS X)Contains tools to configure
print settings, calibrate the
device, clean the printhead,
print the configuration page,
order supplies online, and find
support information from the
Web site.
For more information, see 
HPPrinter Utility (Mac OS X) .
The HP Printer Utility is
typically installed with the
device software.
Device control panelProvides status, error, and
warning information about
operations.For more information, seeDevice control panel buttonsand lights.
Logs and reportsProvides information about
events that have occurred.For more information, seeMonitor the device .
Printer Status report•Device information:
◦Product name
◦Model number
◦Serial number
◦Firmware version
number
•Number of pages printed
from the trays and
accessories
For more information, seeUnderstand the printer statuspage.
HP Web sitesProvide the latest printer
software, and product and
support information.www.hp.com/support
www.hp.com
HP telephone supportLists information to contact
HP. During the warranty
period, this support is often
free of charge.For more information, seeObtain HP telephone support .
Embedded Web ServerProvides status information for
the product and the printing
supplies and allows you to
change device settings.For more information, seeEmbedded Web server.
Finding the device model number
In addition to the model name that appears on the front of the device, this device has a
specific model number. You can use this number to help determine which supplies or
accessories are available for your product, as well as when obtaining support.
The model number is printed on a label located inside the device, near the ink cartridges
area.
Chapter 1
(continued)
12 Get started 
						

							
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision through
the use of your operating systems accessibility options and features. It also supports
most assistive technology such as screen readers, Braille readers, and voice-to-text
applications. For users who are color blind, colored buttons and tabs used in the software
and on the device control panel have simple text  or icon labels that convey the appropriate
action.
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility options
such as StickyKeys, ToggleKe ys, FilterKeys, and MouseKeys.  The device doors, buttons,
paper trays, and paper guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this product and HPs commitment to product
accessibility, visit  HPs Web site at 
www.hp.com/accessibility .
For accessibility information for Mac OS X, visit the Apple Web site at 
www.apple.com/
accessibility .
Understand the device parts
This section contains the following topics:
•
Front view
•
Printing supplies area
•
Back view
•
Device control panel buttons and lights
•
Connection information
Understand the device parts 13 
						

							
Front view
1Automatic document feeder (ADF)
2Device control panel
3Display
4Memory card slots
5Output tray
6Output tray extension
7Input tray
8Scanner glass
9Scanner backing
Printing supplies area
Chapter 1
14 Get started 
						

							
1Print-carriage access door
2Ink cartridges
3Printhead
Back view
1Rear universal serial bus (USB) port
2Ethernet port
3Power input
41-Line (fax), 2-EXT (phone)
5Rear access panel
6Duplexer (some models only)
Device control panel buttons and lights
The following diagram and related table provide a quick reference to the device control
panel features.
Understand the device parts 15 
						

							
LabelName and Description
1Scan: Presents the menu for selecting a scan destination.
2Photo : Presents the menu for selecting ph oto options (some models only).
3NOTE:The button name and functionality depends on the country/region in which the device
is sold.
Copy : Presents the menu for selecting copy options (some models only).
Number of Copies : Select the number of copies.
4NOTE:The button name and functionality depends on the country/region in which the device
is sold.
Quality : Selects Best, Normal, or Fast quality for copying.
NOTE: On some models, stars indicate the quality setting. Three stars for Best, two stars for
Good, and one star for Fast.
Reduce/Enlarge : Allows you to resize the copy.
5Wireless light: The wireless light is lit when the wi reless radio is active. (some models only)
6Display: View menus and messages.
7Keypad : Enters values.
8Speed Dial : Selects a speed-dial number.
9Fax: Presents the menu for selecting fax options.
10Redial/Pause : Redial the most recently dialed number, or insert a 3-second pause in a fax
number.
11Auto Answer : Press this button to enable or disable  Auto Answer. When Auto Answer  is
enabled, the light is lit, the device automatical ly answers incoming phone calls. When off, the
device does not answer any incoming fax calls.
12Power : Turns the device on or off. The Power button is lit when the device is on. The light blinks
while performing a job.
When the device is turned off, a minimal amount  of power is still supplied. To completely
disconnect the power supply, turn the  device off, and then unplug the power cord.
13One-touch speed-dial buttons: Access the first five speed-dial numbers (some models
only).
14NOTE: The button name and functionality depends on the country/region in which the device
is sold.
Resolution : Adjusts the resolution for the fax you are sending.
Junk Fax Blocker : Presents the Junk Fax Blocker Set Up menu for managing unwanted fax
calls. You are required to subscribe to  a caller ID service to use this feature.
15START FAX Color: Starts a color fax job.
16START FAX Black : Starts a black-and-white fax job.
17Attention light: When blinking, the attention light indica tes an error has occurred that requires
your attention.
18Cancel : Stops a job, exits a menu, or exits settings.
19Right arrow : Increases values on the display.
Chapter 1
16 Get started