HP 6500 A Manual

							
Cartridge Problem
Choose your error
•
The following cartridge appears to be missing or damaged
•
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
The following cartridge appears to be missing or damaged
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE: Ink level alerts and indicators provi de estimates for planning purposes only.
When you receive a low-ink alerts, consider  having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recyclin g used ink supplies, see 
HP inkjet supplies recycling
program.
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE: Ink level alerts and indicators provi de estimates for planning purposes only.
When you receive a low-ink alerts, consider  having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recyclin g used ink supplies, see 
HP inkjet supplies recycling
program.
Cartridge Problem
The following cartridge has a problem
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplie s recycling program
Paper Mismatch
Paper detected does not match paper size or type selected
Use the following to correct the error:
•
Load media
•
Print on special and custom-sized media
•
Change print settings
Errors 237 
						

							
The cartridge cradle cannot move
Please turn device power off. Check device for a paper jam or other obstruction
Use the following to correct the error:
•
Clear jams
•
Hardware installation suggestions
Paper Jam
There is a paper jam (or misfeed). Clear the jam and press the Resume button on
the printer
Use the following to correct the error:
Clear jams
Paper Jam
There is a paper jam (or misfeed) in the scan path. Clear the jam or re-insert the
document and restart the task.
Use the following to correct the error:
Clear jams
The printer is out of paper
Load more paper and press the Resume  button on the front of the printer
Use the following to correct the error:
Load media
Incompatible Cartridge(s)
Choose your error
•
Incompatible Cartridge(s)
•
Incompatible Cartridge(s)
Incompatible Cartridge(s)
The following cartridge is not intended for use in this printer
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Incompatible Cartridge(s)
The following cartridges are not intended for use in this printer as it is currently
configured
Chapter 9
238 Maintain and troubleshoot 
						

							
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplie s recycling program
Printer Offline
Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1. Depending upon your operating system, do one of the following:
• Windows Vista: On th e Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the  Windows taskbar, click Start, click  Control Panel , and then
click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu, make sure there are no check marks next to  Pause Printing
or  Use Printer Offline .
4. If you made any changes, try to print again.
To check if the printer is paused or offline (Mac OS X)
1. Click  System Preferences , click Print & Fax , and then click sele ct the printer you
want to use.
2. Double-click the icon for your product to open the print queue.
3. If  Hold  is selected, click  Resume.
4. If you made any changes, try to print again.
Printer Paused
Your printer is currently paused
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1.Depending upon your operating system, do one of the following:
• Windows Vista: On th e Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the  Windows taskbar, click Start, click  Control Panel , and then
click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu, make sure there are no check marks next to  Pause Printing
or  Use Printer Offline .
4. If you made any changes, try to print again.
Errors 239 
						

							
To check if the printer is paused or offline (Mac OS X)
1.Click  System Preferences , click Print & Fax , and then click sele ct the printer you
want to use.
2. Double-click the icon for your product to open the print queue.
3. If  Hold  is selected, click  Resume.
4. If you made any changes, try to print again.
Sensor issue
There is a problem with sensing ink levels
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Clean the sensor
•
Clean the sensor windows on the ink cartridges
• Contact HP support for service. Go to: 
www.hp.com/support .
Sensor failure
The ink sensor has failed. Printing can continue, but ink system behavior may
change
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Clean the sensor
•
Clean the sensor windows on the ink cartridges
• Contact HP support for service. Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Previously used genuine HP cartridge
The following cartridges are previously used:
The genuine HP ink cartridge was previously used in some other product.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see 
Clean the printhead .
NOTE:HP recommends that you do not leave the ink cartridge outside of the printer
for an extended period of time. If a used cartridge is installed, check the print quality.
If it is not satisfactory, run the cleaning procedure from the toolbox.
Chapter 9
240 Maintain and troubleshoot 
						

							
Ink Service Capacity Warning
Your printer has maximized the Ink Service Capacity.
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
The product has nearly maximized the ink service capacity.
Document failed to print
The job failed to print due to an error in the printing system.
Solve printing problems .
General printer error
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage. There was a problem
with the product.
Write down the error code provided in the message, and then contact HP support. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information on
calling for technical support.
Errors 241 
						

							
A HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information is
subject to changes, visit the HP Web site (www.hpshopping.com ) for the latest updates. You may
also make purchases through the Web site.
This section contains the following topics:
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
For a list of HP cartridge numbers  that work with your printer, see the cover of the user manual that
came with your HP printer.
To order supplies online or create a printable  shopping list, open the HP Solution Center desktop
icon that was installed by your HP printer softwa re and click the Shopping icon. Select Shop Online
or Print My Shopping List. HP Solution Center  uploads, with your permission, printer information,
including model number, serial number, and estimate d ink levels. The HP supplies that work in your
printer are pre-selected. You can change quantities, add or remove items, and then print the list or
purchase online at the HP Store or other online re tailers (options differ by country/region). Cartridge
information and links to online shoppin g also appear on ink alert messages.
You can also order online by visiting 
www.hp.com/buy/supplies . If prompted, choose your country/
region, follow the prompts to select your product, and then the supplies you need.
You can also order online via your embedded Web se rver: Click Order Supplies button. Click Send
to send printer information (such as model number , serial number and estimated ink levels) to HP,
and you will be re-directed to the HP SureSupply website for simple, smarter online ordering of HP
supplies. 
NOTE: Ordering cartridges online is not supported  in all countries/regions. However, many
countries have information on ordering by tel ephone, locating a local store and printing a
shopping list. In addition, you can select the How to Buy option at the top of the 
www.hp.com/
buy/supplies  page to obtain information about purc hasing HP products in your country.
Accessories
HP Wireless Printing Upgrade
KitQ6236A, Q6259AUpgrade non-wireless devices to use
802.11g wireless technology
HP Wireless G Print ServerQ6301A, Q6302A802.11g print server for wireless
communication to a computer
Supplies
This section contains the following topics:
•
Supported ink cartridges
•
HP media
242 HP supplies and accessories 
						

							
Supported ink cartridges
You can check the following places to find which cartridges are supported by the device:
• The ink supplies label (located inside  the printer, near the ink cartridges).
• The HP SureSuppply Web site (
www.hp.com/buy/supplies ). For more information, see Orderprinting supplies online.
• The label of the ink cartridge you are replacing.
• The HP software on your computer: ◦Solution Center (Windows) : Click Status , and then click  Estimated Ink Levels . The My
Cartridges  tab lists the currently installed cartridges. The  All Cartridges tab lists all
supported cartridges for the device.
◦ Toolbox (Windows) : Click the Estimated Ink Levels  tab, and then click the  Cartridge
Details  button to view information about replacement ink cartridges.
◦ HP Printer Utility (Mac OS X) : Open the Information and Support  panel, and the click
Supply Info .
◦ Embedded Web server : Click the Information  tab, and then click  Device Information  in
the left pane.
• The self-test diagnostic page. For more information, see 
Understand the printer status page .
NOTE:When replacing ink cartridges, make sure to  use only replacement cartridges that have
the same cartridge number as the ink cartridge you are replacing.
HP media
To order media such as HP Advanced Photo Paper, go to www.hp.com .
Supplies 243 
						

							
B Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your device
is not operating correctly and those suggestions di d not solve your problem, try using one of the
following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Warranty
•
Ink cartridge warranty information
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted,
choose your country/region, and then click  Contact HP for information on calling for technical
support.
This Web site also offers technical support, driv ers, supplies, ordering information and other options
such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Wi ndows) or HP Printer Utility (Mac OS X), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Toolbox (Windows)  or HP Printer Utility (Mac OS X) .
Support options and availability vary  by product, country/region, and language.
244 Support and warranty 
						

							
Warranty 
						

							
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that  have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found
on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
product.
Appendix B
246 Support and warranty