Handspring Visor Pro Handheld User Guide

							Chapter 9 Page 221
To enter your server phone number:
1. Tap the Phone field.
2. Enter the phone number you use to reach your ISP or dial-in 
server.
3. If you need to enter a prefix or disable Call Waiting, skip to those 
procedures. Otherwise, tap OK.
Entering a prefix
A prefix is a number that you dial before the telephone number to 
access an outside line. For example, many offices require that you dial 
“9” to dial a number outside the building.
To enter a prefix:
1. Tap the Dial Prefix check box to select it.
2. Enter the prefix. 
3. Tap OK.
Enter your ISP phone 
number here
Enter your 
prefix here Select this 
box if you 
need to use 
a prefix 
						

							Page 222  Setting Preferences for Your Handheld
Disabling Call Waiting
Call Waiting can cause your session to terminate if you receive a call 
while you are connected. If your telephone has Call Waiting, you need 
to disable this feature before logging into your ISP or dial-in server.
To disable Call Waiting:
1. Tap the Disable call waiting check box to select it.
2. Enter the code to disable Call Waiting on the Disable call waiting 
line.
Note:
Each telephone company assigns a code to disable Call 
Waiting. Contact your local telephone company for the 
code that is appropriate for you.
3. Tap OK.
Using a calling card
The Use calling card field enables you to use your calling card when 
dialing your ISP or Intranet server. Keep in mind that there is usually 
a delay before you enter your calling card number. When you define 
your calling card number, you need to add commas at the beginning 
to compensate for this delay. Each comma delays transmission of your 
calling card number for two seconds.
Enter your disable 
code here Select this 
box if you 
need to 
disable Call 
Waiting 
						

							Chapter 9 Page 223
To use a calling card:
1. Tap the Use calling card check box to select it.
2. Enter your calling card number on the Use calling card line.
Note:
It’s a good idea to add at least three commas at the 
beginning of your calling card number to compensate for 
the cue delay.
Tip:
MCI customers must enter the calling card number in the 
Phone # field, and the phone number in the Use Calling 
Card field.
3. Tap OK.
Connecting to your service
After you set your Connection and Network Preferences, establishing 
a connection to your Internet Service Provider (ISP) or your 
company’s network (dial-in server) is easy.
Note:
If you are connecting to an ISP, you need a third-party 
application, such as a web browser or news reader, to take 
advantage of this connection. For information about third-
party applications that support TCP/IP, check the web site 
www.handspring.com.
To establish a connection:
nTap Connect to dial the current service and display the Service 
Connection Progress messages. 
Tip:
To see expanded Service Connection Progress messages, 
press the bottom scroll button.
To close a connection:
nTap Disconnect to terminate the connection between your 
handheld and your service.
Enter your 
calling card 
number here Select this 
box to use a 
calling card 
						

							Page 224  Setting Preferences for Your Handheld
Creating additional service templates
You can create additional service templates from scratch or by 
duplicating existing templates and editing information. After you 
create a new or duplicate template, you can add and edit settings.
To add a new service template:
1. Tap the Menu icon  . 
2. Tap Service, and then tap New.
A new service template (called Untitled) is added to the Service 
pick list.
To duplicate an existing service template:
1. Tap the Service pick list.
2. Tap the predefined service template you want to duplicate.
3. Tap the Menu icon  . 
4. Tap Service, and then tap Duplicate.
A copy of the service template is added to the Service pick list.
Adding detailed information to a service template
If you are using one of the predefined service templates, you probably 
only need to enter your user name and telephone number. If you are 
creating a new service template, you may need to provide additional 
information to your ISP or dial-in server. You use the Details dialog 
box to add additional information to a selected service template.
To select a connection type:
1. Tap the service field.
2. Tap Details.
Select connection type 
						

							Chapter 9 Page 225
3. Tap the Connection type pick list and select one of the following 
connection types:
Note:
If you are not sure, try PPP; if that doesn’t work, ask your 
Internet Service Provider or your System Administrator for 
the correct connection type.
Idle timeout
The Idle timeout setting defines how long your handheld waits before 
dropping the connection with your ISP or dial-in server when you 
switch out of a TCP/IP application.
To set the Idle timeout:
1. Tap the Idle timeout pick list and select one of the following 
options:
2. Tap OK.PPP
Point-to-Point protocol
SLIP
Serial Line Internet Protocol
CSLIP
Compressed Serial Line Internet Protocol
Immediate
Drops the connection to your ISP immediately 
when you switch to another application. 
1 minute
Waits one minute for you to open another 
application before it drops the connection. 
2 minutes
Waits two minutes. 
3 minutes
Waits three minutes. 
Power Off
Keeps your PPP or SLIP connection until you 
turn off your handheld (or until it times out). 
This option works best with the Springboard 
modem. 
						

							Page 226  Setting Preferences for Your Handheld
Defining primary and secondary DNS
The Domain Naming System (DNS) is a mechanism in the Internet for 
translating the names of host computers into IP addresses. When you 
enter a DNS number (or IP address), you are identifying a specific 
server that handles the translation services.
Each IP address has four sections, separated by periods. In the Details 
dialog box, you enter each section separately. Each section of an IP 
address is made up of a number from 0 to 255; numbers are the only 
allowable characters in this field.
Ask your Internet Service Provider or System Administrator for the 
correct Primary or Secondary DNS IP numbers.
Tip:
Many systems do not require that you enter a DNS. If you are 
not sure, leave the DNS field blank.
To enter a primary and secondary DNS:
1. Tap the Query DNS check box to deselect it.
2. Tap the space to the left of the first period in the Primary DNS field, 
and then enter the first section of the IP address. 
Note:
Each section must be a number from 0 to 255.
3. Repeat step 2 for the second, third, and last sections of the Primary 
DNS field.
4. Repeat steps 2 and 3 for the Secondary DNS number.
5. Tap OK.
IP address
Everyone who logs on to the Internet needs to have a unique identifier 
(an IP address), whether permanent or temporary. Some networks 
dynamically assign a temporary IP address when clients log in. The IP 
Address field lets you identify whether your network provides 
automatic (dynamic) temporary IP addressing.
Note:
If your IP address is permanently assigned, you need to get 
that information from your System Administrator. If you are 
not sure, select Automatic. 
						

							Chapter 9 Page 227
To identify dynamic IP addressing:
nTap the IP Address check box to select it.
To enter a permanent IP address:
1. Tap the IP Address check box to deselect it and display a 
permanent IP address field below the check box.
2. Tap the space to the left of the first period then enter the first 
section of the IP address. 
Note:
Each section must be a number from 0 to 255.
3. Tap and enter the remaining sections of the IP address.
4. Tap OK.
Creating a login script
A login script is a series of commands, similar to an autoexec.bat file, 
that automates logging into your ISP. You can create login script files 
by selecting commands from the Command pick list in the Login 
Script dialog. Some commands from the Command pick list, such as 
Send, require you to supply additional information. Those commands 
have a parameter field so that you can add the necessary data.
Note:
You can also use non-ASCII and literal characters in your 
login script. See Appendix C for more information.
To create a login script:
1. Tap Script.
2. Tap the End pick list.
Tap to select automatic 
IP address 
						

							Page 228  Setting Preferences for Your Handheld
3. Tap the command you want from the Command list. If the 
command requires additional information, a field appears to the 
right of it for you to enter the information. The following 
commands are available:
Wait For
Tells your handheld to wait for specific 
characters from the TCP/IP server before 
executing the next command.
Wait For 
PromptDetects a challenge-response prompt from the 
server and displays a dynamically generated 
challenge value. When you enter the challenge 
value into your token card, this generates a 
response value for you to enter on your 
handheld. This command takes two arguments, 
separated by a vertical bar (|) on the input line.
Send
Transmits specific characters to the TCP/IP 
server to which you are connecting.
Send CR
Transmits a carriage return or LF character to the 
TCP/IP server to which you are connecting.
Send User ID
Transmits the User ID information entered in the 
User ID field of the Network Preferences screen.
Send 
PasswordTransmits the password entered in the Password 
field of the Network Preferences screen. If you 
did not enter a password, this command 
prompts you to enter one. The Password 
command is usually followed by a Send CR 
command.
Tap here 
						

							Chapter 9 Page 229
4. Repeat steps 2 and 3 until the login script is complete.
5. Tap OK.
Deleting a service template
There is only one way to delete a service template: use the Delete 
command from the Service menu.
To delete a service template:
1. Tap the Service pick list.
2. Tap the service template you want to delete.
3. Tap the Menu icon  . 
4. Tap Service, and then tap Delete.
5. Tap OK.
Network preferences menu commands
The Network Preferences screen includes menu commands to make it 
fast and easy to create and edit service templates. TCP/IP application 
menus are show here for your reference.
See “Using menus” in Chapter 1 for more information about choosing 
menu commands.
Service menu
Delay
Tells your handheld to wait a specific number of 
seconds before executing the next command in 
the login script.
Get IP
Reads an IP address and uses it as the IP address 
for your handheld. This command is used with 
SLIP connections.
Prompt
Opens a dialog box and prompts you to enter 
text of some kind (for example, a password or a 
security code).
End
Identifies the last line in the login script. 
						

							Page 230  Setting Preferences for Your Handheld
Options menu
TCP/IP troubleshooting
If you are having a problem establishing a network connection using 
TCP/IP, check this section and try the suggestions listed.
Displaying expanded Service Connection Progress messages
It’s helpful to identify at what point in the login procedure the 
connection fails. An easy way to do this is to display the expanded 
Service Connection Progress messages. Expanded Service Connection 
Progress messages describe the current stage of the login procedure. 
Press the bottom scroll button at any point during login to display 
these messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does 
not give you enough information to find out why you cannot connect 
to your ISP or dial-in server, take a look at the Network Log. The 
Network Log lists all of the communication that occurs between your 
modem and your dial-in server during the login procedure. The 
information in the Network Log can help your ISP or your System 
Administrator pinpoint where the login procedure communication 
fails and why.
To view the Network Log:
1. Tap Options, and then tap View Log.
2. Tap the up and down arrows of the scroll bar to see the entire 
Network Log.
3. Tap Done.
Adding a DNS number
If your ISP or dial-in server requires a DNS number and you did not 
enter that information in the Network Preferences screen, it will 
appear that you successfully logged into your network. When you try 
to use an application or look up information, however, the connection 
fails. If this occurs, try adding a DNS number. Ask your ISP or your 
System Administrator for the correct Primary and Secondary DNS IP 
numbers.