Handspring Treo 180 Communicator User Guide
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Appendix BPage 211 Application problems ProblemSolution I tapped the Today button, but it does not show the correct date.Your communicator is not set to the current date. Make sure the Set Date box in the General Preferences screen displays the current date. See page 22 and page 173 for details. I know I entered some records, but they do not appear in the application.nCheck the Categories pick list (upper-right corner of the screen). Choose All to display all of the records for the application. nCheck Security and make sure that the Private Records setting is set to Show private records. nIn To Do List, tap Show and check whether Show Only Due Items is selected. I am having problems listing memos the way I want to see them.nIf you cannot manually arrange the order of the memos in the list screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. nIf you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync® operation, the memos on your communicator still appear in the order defined in the Memo Preferences setting. In other words, the sort settings that you use with Palm Desktop software are not transferred to your communicator. I created an event in Date Book Plus, but it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day View for the particular day to see the overlapping events.
Page 212 Troubleshooting Tips HotSync problems ProblemSolution Why can’t I synchronize my communicator with my computer?Try each of these in turn. After each step, try to synchronize to see if the problem persists: nMake sure you installed the software that came with your communicator. You must install this software even if you upgraded from another Palm OS handheld. nMake sure there are no active calls on your Treo before you begin a HotSync operation. You cannot synchronize while you have an active call, and you cannot make or receive calls during a HotSync operation. nMake sure you selected your user name in Palm Desktop software before beginning the HotSync operation. nPerform a soft reset. See page 202 for details. nOpen the Palm folder and double-click the HotSync Manager icon Ô . On the HotSync Controls tab, make sure the Enabled option is selected. Click the Serial Port Settings tab. In the first pane, select Local Setup. In the second pane, select As Fast As Possible as the Speed and Handspring USB as the Port. nMake sure the cable is connected securely to your computer and your communicator. nIf you’re using a USB cable, insert the Handspring CD into your computer, double-click the Handspring CD icon, open the Utilities folder, and then run the Visor USB registry utility. nIf you are using a USB cable, disconnect any other USB devices you are using. If you’re connecting your cable to a USB hub, disconnect it and connect your cable directly to your computer. nRestart your computer. nIf you installed a conduit from a third-party software developer, contact the developer for support. I did a HotSync operation, but one of my applications did not synchronize.Make sure the correct options are selected in the Conduit Settings dialog box. See page 191 for details. I cannot launch the HotSync Manager.nMake sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the port you selected in the Setup dialog box. nReinstall the Palm Desktop software.
Appendix BPage 213 I tried to do a wireless HotSync operation, but it did not complete successfully.Check the following on your computer: nMake sure your computer is turned on and that it does not shut down automatically as part of an energy-saving feature. nMake sure the modem connected to your computer is turned on and is connected to the outgoing phone line. nMake sure the HotSync Manager is enabled. Open Palm Desktop software, from the HotSync menu, choose Setup. Make sure that the Enabled option is selected. nCheck the HotSync Manager Modem Setup settings. Open Palm Desktop software, from the HotSync menu, choose Setup. Click the Serial Port Settings tab and make sure the Modem Setup option is selected and that the Modem and Port settings match your computer modem. nMake sure the modem you are using with your communicator has an on-off switch. Your communicator cannot “wake up” a modem that has an auto-off feature. nMake sure the modem is connected properly to a port on your computer and is connected to the incoming phone line. nYou may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection. nMake sure you are not running another program, such as WinFax, CompuServe, or America Online, that uses the port you selected in the Setup dialog box. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.) Check the following on your communicator: nConfirm that you are inside a coverage area, and that the signal is strong. nMake sure the dialing instruction dials the correct phone number. nIf you need to dial an outside line prefix, make sure you selected the Dial Prefix option on your communicator and entered the correct code. nIf the you have Call Waiting, make sure you selected the Disable call waiting option under Modem Sync Phone Setup on your communicator and entered the correct code. nMake sure the connection is clear. Using a noisy connection can interrupt communications.
Page 214 Troubleshooting Tips Beaming problems ProblemSolution I cannot beam data to another IR-equipped Palm OS device.nConfirm that your communicator and the other device are between ten centimeters (approximately 4) and one meter (approximately 39) apart, and that the path between the two devices is clear of obstacles. Beaming distance to other Palm OS devices may be different. nCheck the General Preferences screen and make sure the Beam Receive setting is on. n Move your communicator closer to the receiving device. n Move your communicator farther away from the receiving device. n Angle the sides of the two devices towards each other. nPerform a soft reset. See page 202 for details. When someone beams data to my communicator, I get a message telling me it is out of memory.n Your communicator requires at least twice the amount of memory available as the data you are receiving. For example, if you are receiving a 30K application, you must have at least 60K free. nPerform a soft reset. See page 202 for details.
Page 215 Password problems Technical support If you cannot solve your problem after reviewing the sources listed at the beginning of this appendix, check our web site www.handspring.com for the latest technical support information. Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information: nThe name and version of the operating system you are using nThe actual error message or state you are experiencing nThe steps you take to reproduce the problem ProblemSolution I forgot the password, and my communicator is not locked.You can use Security to delete the password. If you do this, your communicator deletes all entries marked as private. You can, however, perform a HotSync operation before you delete the password: the HotSync process backs up all entries, whether or not they are marked private. In this case, the following procedure restores your private entries and lets you access them: 1. Use the Palm Desktop software and the cable to synchronize your data. 2. Tap Forgotten Password in Security to remove the password and delete all private records. 3. Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your communicator. I forgot the password and my communicator is locked.If you assign a password and lock your communicator, you must perform a hard reset to continue using your communicator. See page 203 for details.
Appendix CPage 217 Appendix C Non-ASCII Characters for Login Scripts The following information enables you to create custom login scripts that require non-ASCII characters. It is provided for advanced users who understand the use and requirements of such characters in a custom login script. Use of ^char You may use the caret ( ^ ) to transmit ASCII command characters. If you send ^char, and the ASCII value of char is between @ and _, then the character is automatically translated to a single- byte value between 0 and 31. For example, ^M is converted to a carriage return. If char is a value between a and z, then the character sequence is translated to a single-byte value between 1 and 26. If char is any other value, then the character sequence is not subject to any special processing. For example, the string “Joe^M” transmits Joe, followed by a carriage return. Carriage return and line feed You may include carriage return and line feed commands as part of the login script, when entered in the following format: < > > Sends or receives a carriage return < > > Sends or receives a line feed For example, the string “waitfor Joe” waits to receive Joe followed by a carriage return and line feed from the remote computer before executing the next command in the script. Literal characters The backslash ( \ ) character defines that the next character is transmitted as a literal character, and is not subject to any special processing ordinarily associated with that character. Examples: \ \\ \^ ^^ ^ Includes a caret as part of the string \ \\ \<
Appendix DPage 219 Appendix D Advanced Call Forwarding Options Some wireless service providers support advanced call forwarding options through the use of GSM feature codes. These advanced call forwarding options are turned on and off and configured by dialing specific code numbers with your communicator. N NN No oo ot tt te ee e: : : : Not all wireless service providers support all of these codes. Contact your wireless service provider for more information about which services are available to you. To use the advanced call forwarding options: 1. Press PhoneBook to access the Dial Pad view . 2. Enter one of the codes from the charts that follow. N NN No oo ot tt te ee e: : : : Where the charts indicates to enter a number_to_forward_to, enter a full phone number with a “1” and an area code if necessary. For example, you would use *67*16505551234# for the first code in the first chart. 3. Press Return to send the command. Forwarding calls when your communicator is busy Code What it does *67*number_to_ forward_to#Forwards all calls you receive while you are busy on another call to the number you entered. This option typically forwards calls when you ignore a call, when you are on a wireless data call, or when you already have two active calls. You can still answer call waiting calls. *#67#Reports whether you activated the call forwarding when busy option. #67#Deactivates call forwarding when busy, and the network stores the number to which you were forwarding calls. *67#Reactivates the call forwarding when busy option, and uses the number stored on the network when you deactivated this option with the #67# code. ##67#Deactivates call forwarding when busy, and the network erases the number to which you were forwarding calls.
Page 220 Advanced Call Forwarding Options Forwarding calls that you do not answer Forwarding calls when your communicator is unreachable General Commands Code What it does *61*number_to_ forward_to#Forwards all calls you receive and do not answer. This option is similar to the way that voicemail typically works. *#61# Reports whether or not you activated the call forwarding for calls you do not answer option. #61#Deactivates the call forwarding for calls you do not answer option, and the network stores the number to which you were forwarding calls. *61#Reactivates the call forwarding for calls you do not answer option, and uses the number stored on the network when you deactivated this option with the #61# code. ##61#Deactivates the call forwarding for calls you do not answer option, and the network erases the number to which you were forwarding calls. Code What it does *62*number_to_ forward_to#Forwards all calls you receive when your communicator is unreachable. This option typically forwards calls when wireless mode is off or your communicator is outside a coverage area. *#62#Reports whether you activated the call forwarding for calls when your communicator is unreachable option. #62#Deactivates the call forwarding for calls when your communicator is unreachable option, and the network stores the number to which you were forwarding calls. *62#Reactivates the call forwarding for calls when your communicator is unreachable option, and uses the number stored on the network when you deactivated this option with the #62# code. ##62#Deactivates the call forwarding for calls when your communicator is unreachable option, and the network erases the number to which you were forwarding calls. Code What it does #002#Deactivates all advanced call forwarding options, and the network stores the numbers to which you were forwarding calls. ##002#Deactivates all advanced call forwarding options, and the network erases the numbers to which you were forwarding calls.